Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Former MSE Wendy
    • By Former MSE Wendy 21st Jul 09, 12:45 PM
    • 868Posts
    • 1,782Thanks
    Former MSE Wendy
    Tax Credit Briefing discussion
    • #1
    • 21st Jul 09, 12:45 PM
    Tax Credit Briefing discussion 21st Jul 09 at 12:45 PM


    This is to specifically discuss the


    ... just click 'post reply' to discuss or comment.
    Last edited by MSE Researcher; 15-06-2010 at 1:34 PM.
Page 4
  • georgebirney
    appeal
    does anyone know how to speed up a tax credits appeal

    i submitted one in April and i have been given a date in SEPTEMBER for it to be sorted out

    to make things worse, my landlord is now chasing me for my rent that i can't afford to pay as a direct result of this

    any info would be great

    cheers,
    George
    • KevinG
    • By KevinG 29th Jun 10, 12:49 PM
    • 1,582 Posts
    • 4,653 Thanks
    KevinG
    Hi could anyone tell how long it takes to get your forms back i hve posted my renewal 3 weeks ago and havent heard anything from them normally only takes a couple of days please help i am confused xx
    Originally posted by LYNDS2904
    I've never known it take a couple of days - generally it's been about 2-3 weeks before some random amount of money appears in my bank account then another 2-3 weeks before they send the statement explaining it!
    • 50Twuncle
    • By 50Twuncle 30th Jun 10, 10:23 AM
    • 9,594 Posts
    • 2,570 Thanks
    50Twuncle
    Do WTC's depend purely on income or savings as well ?
    • Indie Kid
    • By Indie Kid 30th Jun 10, 10:25 AM
    • 21,629 Posts
    • 29,326 Thanks
    Indie Kid
    Do WTC's depend purely on income or savings as well ?
    Originally posted by 21Twinkle
    It's only taxable interest from savings (plus income) that counts.
    • southend
    • By southend 2nd Jul 10, 12:00 AM
    • 103 Posts
    • 156 Thanks
    southend
    savings
    Hello everyone,

    Please advise me, i want to make sure everything is correct,

    We only have very, small savings. Would i be better off with an

    ISA (not working at moment- don't pay tax ) low rates

    or a savings account higher interest, although it is taxable/interest classed as income
    but possibility of below

    This is the part where it says to disregard about 200-ish, but you count your interest as income, confused. Sounds like it could be misleading, many at tax credits office staff are giving me different answers. Still new to this
    • KevinG
    • By KevinG 2nd Jul 10, 12:25 PM
    • 1,582 Posts
    • 4,653 Thanks
    KevinG
    Hello everyone,

    Please advise me, i want to make sure everything is correct,

    We only have very, small savings. Would i be better off with an

    ISA (not working at moment- don't pay tax ) low rates

    or a savings account higher interest, although it is taxable/interest classed as income
    but possibility of below

    This is the part where it says to disregard about 200-ish, but you count your interest as income, confused. Sounds like it could be misleading, many at tax credits office staff are giving me different answers. Still new to this
    Originally posted by southend
    If you only have "very small" savings it is not going to make any difference. If your total "other income", including taxable savings interest, exceeds 300, you have to declare it. But at an interest rate of 3%, which is the very most you are likely to be able to get, you would need over 10,000 of savings to exceed this. At 1% interest you would need over 30,000 of savings.

    As you say, if it's in an ISA, it's irrelevant as it doesn't matter how much the interest is. But, as you are a non taxpayer and can therefore register to have the interest paid gross (or claim the tax back), if you can get a much better rate in a non-ISA account you might as well go for it, unless your savings exceed the kind of numbers I mention above.
    • augustpicnic
    • By augustpicnic 2nd Sep 10, 12:14 PM
    • 1 Posts
    • 0 Thanks
    augustpicnic
    'you might call back'!
    I need to apply for tax credits, but the only way to apply seems to by with a form only available by ringing HMRC. I have been ringing up to 10 times a day for 3 weeks but have not been put through even once. The recorded message says that there are too many in the queue and, infuriatingly, that 'I might call back'. It seems to me like I'm being denied tax credits by not being allowed to apply. where can I complain, or is there another way of getting a form?
  • demi1
    working tax credits
    does anyone know if this is correct my husband has the sole income for our household and is on 14500 before deductions every week we get 99.70 in child tax credits for our 4 year old and 3 year old and 24.09 in working tax credits does this working tax credit amount seam correct.
  • romaco
    even if it's their fault, you could still have to repay an overpayment
    Actually, it's not correct to say that if the DWP is at fault, you don't need to repay the overpayment. You are obliged to point-out to DWP their mistake- easier said than done. Sorry- this next bit is complicated, but it's worth following....

    When my son turned 3 and was entitled to pre-school allowance, I thought "they know how old he is; they're the guys who pay it; I shouldn't need to tell them his childcare costs have dropped" but none-the-less, on the premise "tell 'em, tell 'em, tell 'em" I did. But the person on the end of the phone noted the new childcare costs as 390 per week instead of 390 a month . You'd think someone would have noticed a waitress working 16 hours a week at 5.83 an hour claiming 390 a week, but no, they didn't. Problem was, I didn't either- those forms are incredibly difficult to follow- so it wasn't until several weeks later that I realised. When I did, I called them and was told that I would need to repay the overpayment. I suggested that they check their records which would show they were at fault (phone-calls are recorded for training purposes etc) but I was told that it made no difference- I would still need to repay the overpayment. That was in April.

    In October I phoned to check I was getting maximum tax credits (I needed the information for another form) and was told that I was. A couple of weeks later, the guy I had spoken to at that time phoned me to tell me they had been reviewing my query for training, and he had noticed that way back in April when the person amended my childcare costs following the notification of their error, they had backdated the new information to when it had applied (january) but for the new tax year, the information hadn't been amended, so it was still wrong! I'd again been getting overpaid for 6 months, and hadn't noticed because my payments had gone down- but this was because they were starting to take-back the amount that I had been overpaid! He suggested I appeal because it was very obviously the error of DWP, and said he would send me an appeal form.

    I got the form, completed it, and phoned several times to check on progress. Eventually, six weeks later, it became apparent that the form was lost in the system. I got another form, completed it, and submitted it. Three months after submitting the first form, I got a response telling me that as I was obliged to notify of them of their error and had not done so, I must repay the overpayment which had resulted. It was about 1500.

    I am a single parent with sole custody of my son, and from my earnings of 90 a week, I'm supposed to pay back 1500 to DWP which was overpaid because of THEIR mistake.

    Sometimes "Tell 'em, tell 'em, tell 'em" still isn't enough.
  • romaco
    Hi George

    I was in the same boat as you, and the short answer is that no- there's no way to speed-up a response to an appeal. Once you do get your response you'll see why- it's a pretty comprehensive report.
    Sorry it's not better news

    Lori
    • kevpc
    • By kevpc 15th Sep 10, 11:25 AM
    • 43 Posts
    • 9 Thanks
    kevpc
    i already followed the advice given a couple of months ago. not only did i contact the tax credits office and the income tax office, informing both of changes in our circumstances as and when they changed (twice), i still had to pay back money, 11 months after the changes had occured. my appeal was turned down by the working tax office, being told that i didn't contact them when i should have (did so within a couple of weeks each time). had that have been the case, why were our payments reduced before finally being stopped? as far as the income tax office was concerned, we were told that nothing could be done until the new tax year (2010-2011). i am now having to pay tax on last years income as well as this years. that has meant a significant reduction in our monthly income.
    moral of the story? although encouraged to contact the various offices by phone, as soon as changes happen, dont bother. always send recorded delivery letters. it seems that, when it suits, records of phone conversations seem to miraculously disappear, as do supposed updates of a persons circumstances on the different systems!
  • ambunti
    Tax Credits overpayment
    Can anyone recommend a good Solicitor who has prior experience of sealing with the TCO.

    I have exhausted the appeals process and, although they have admitted their errors continue to state we have been overpaid.

    I need some legal help.

    Thanks
    M
  • danman81
    child tax credits.....help with back dated money
    Can anyone help?

    me and partner have currently claimed child tax credits at our inteview we was told we could recieve an automatic 3 months back dated money this was not the case when we was paid and was told we are only entitled to have it backdated to the day we moved in together previously my partner was claiming income support but not child tax so this is a first time claim....has anyone who has previously been on income support been entitled to this backdated money?
  • emms75
    Help
    Yesterday got a phonecall after a year & a half since last conversation from tax credits. They have said for years that I owe them thousands, they said I did not return my renewal form but I know I did , they say they never got it. Anyway I havent claimed tax credits for over 5 years now because I dont trust them. When I spoke to someone yesterday they even gave me a name of a man I supposedly had a joint claim with who I have never heard of!!!! I have had many sleepless nights worry in the past about this, can anyone tell me if you know how far back they can go, or would it be better if I let them take me to court?????
  • whitevanwoman
    i already followed the advice given a couple of months ago. not only did i contact the tax credits office and the income tax office, informing both of changes in our circumstances as and when they changed (twice), i still had to pay back money, 11 months after the changes had occured. my appeal was turned down by the working tax office, being told that i didn't contact them when i should have (did so within a couple of weeks each time). had that have been the case, why were our payments reduced before finally being stopped? as far as the income tax office was concerned, we were told that nothing could be done until the new tax year (2010-2011). i am now having to pay tax on last years income as well as this years. that has meant a significant reduction in our monthly income.
    moral of the story? although encouraged to contact the various offices by phone, as soon as changes happen, dont bother. always send recorded delivery letters. it seems that, when it suits, records of phone conversations seem to miraculously disappear, as do supposed updates of a persons circumstances on the different systems!
    Originally posted by kevpc
    Records of telephone conversations are kept by TCO - you can request a copy by submitting a Subject Access Request under the Freedom of Info Act. This should give you the evidence you need to prove your case.

    For detailed info how to go about doing this, go to www.taxcc.org and follow the "How to dispute" steps.
    The independent woman's checklist for success :
    1. Look like a lady, 2. Act like a man, 3. Work like a dog
    Life instructions : 1. Breathe in, 2. Breathe out, 3. Repeat ad infinitum
    2008 - 4k challenge member 063 gave up halfway thru, not sure I even earned that much, so probably achieved it :confused:
  • whitevanwoman
    Yesterday got a phonecall after a year & a half since last conversation from tax credits. They have said for years that I owe them thousands, they said I did not return my renewal form but I know I did , they say they never got it. Anyway I havent claimed tax credits for over 5 years now because I dont trust them. When I spoke to someone yesterday they even gave me a name of a man I supposedly had a joint claim with who I have never heard of!!!! I have had many sleepless nights worry in the past about this, can anyone tell me if you know how far back they can go, or would it be better if I let them take me to court?????
    Originally posted by emms75
    See advice given above
    The independent woman's checklist for success :
    1. Look like a lady, 2. Act like a man, 3. Work like a dog
    Life instructions : 1. Breathe in, 2. Breathe out, 3. Repeat ad infinitum
    2008 - 4k challenge member 063 gave up halfway thru, not sure I even earned that much, so probably achieved it :confused:
  • whitevanwoman
    Can anyone recommend a good Solicitor who has prior experience of sealing with the TCO.

    I have exhausted the appeals process and, although they have admitted their errors continue to state we have been overpaid.

    I need some legal help.

    Thanks
    M
    Originally posted by ambunti
    Contact Low Incomes Tax Reform Group - give them a brief explanation of your circs
    http://www.litrg.org.uk/ContactUs

    They are experienced at handling complicated Tax Credit problems and have very good understanding of the Tax Law (Tax credits come under Tax Laws).

    Also contact CAB - they are very good at helping with the dispute and appeal processes although yours may well have gone beyond the stage where they can help, although they could point you in the right direction for legal representation.

    Don't give up if you are convinced you are right - good luck
    The independent woman's checklist for success :
    1. Look like a lady, 2. Act like a man, 3. Work like a dog
    Life instructions : 1. Breathe in, 2. Breathe out, 3. Repeat ad infinitum
    2008 - 4k challenge member 063 gave up halfway thru, not sure I even earned that much, so probably achieved it :confused:
  • whitevanwoman
    Actually, it's not correct to say that if the DWP is at fault, you don't need to repay the overpayment. You are obliged to point-out to DWP their mistake- easier said than done. Sorry- this next bit is complicated, but it's worth following....

    When my son turned 3 and was entitled to pre-school allowance, I thought "they know how old he is; they're the guys who pay it; I shouldn't need to tell them his childcare costs have dropped" but none-the-less, on the premise "tell 'em, tell 'em, tell 'em" I did. But the person on the end of the phone noted the new childcare costs as 390 per week instead of 390 a month . You'd think someone would have noticed a waitress working 16 hours a week at 5.83 an hour claiming 390 a week, but no, they didn't. Problem was, I didn't either- those forms are incredibly difficult to follow- so it wasn't until several weeks later that I realised. When I did, I called them and was told that I would need to repay the overpayment. I suggested that they check their records which would show they were at fault (phone-calls are recorded for training purposes etc) but I was told that it made no difference- I would still need to repay the overpayment. That was in April.

    In October I phoned to check I was getting maximum tax credits (I needed the information for another form) and was told that I was. A couple of weeks later, the guy I had spoken to at that time phoned me to tell me they had been reviewing my query for training, and he had noticed that way back in April when the person amended my childcare costs following the notification of their error, they had backdated the new information to when it had applied (january) but for the new tax year, the information hadn't been amended, so it was still wrong! I'd again been getting overpaid for 6 months, and hadn't noticed because my payments had gone down- but this was because they were starting to take-back the amount that I had been overpaid! He suggested I appeal because it was very obviously the error of DWP, and said he would send me an appeal form.

    I got the form, completed it, and phoned several times to check on progress. Eventually, six weeks later, it became apparent that the form was lost in the system. I got another form, completed it, and submitted it. Three months after submitting the first form, I got a response telling me that as I was obliged to notify of them of their error and had not done so, I must repay the overpayment which had resulted. It was about 1500.

    I am a single parent with sole custody of my son, and from my earnings of 90 a week, I'm supposed to pay back 1500 to DWP which was overpaid because of THEIR mistake.

    Sometimes "Tell 'em, tell 'em, tell 'em" still isn't enough.
    Originally posted by romaco
    If TCO failed to act on info you gave them within 30 days, you could still win your case, but you need to be able to prove their failure to act on your info.

    See advice already given to OPs, about submitting a SAR request for copies of calls and all paperwork.

    Don't give up and pay anything back until you have completely exhausted the formal dispute process (which may take several years) and even if you lose your case, submit a request for write off on the grounds of hardship (you may need to send evidence - perhaps a CAB statement of income and outgoings, to prove that you can't afford to pay much if anything).

    Keep fighting
    The independent woman's checklist for success :
    1. Look like a lady, 2. Act like a man, 3. Work like a dog
    Life instructions : 1. Breathe in, 2. Breathe out, 3. Repeat ad infinitum
    2008 - 4k challenge member 063 gave up halfway thru, not sure I even earned that much, so probably achieved it :confused:
  • falc
    help! scary letter from HMRC
    Can anyone give me any tips on dealing with HMRC Benefits and Credits department? They are asking for confirmation of my weekly childcare costs for 09 to date in the form of contracts and receipts. All helpful advice gratefully received! It says if you have an adviser acting for you, please show them this letter. What does that mean? Should I be getting an accountant to help me with this? Don't want to get sucked into the tax credits hell, I've been reading about in this forum!
    Last edited by falc; 16-11-2010 at 11:15 AM.
    --

    the best things in life are usually free.
  • ramonageri
    please help answer tx credit querie
    my son is a trainee hairdresser but rather than doing his nvq at college, he is doing all his training in a training salon.he initially started out doing a ''programme led apprentiship'' which i was allocated child and working tax credits. he has now gone on to do an apprentiship for wich he gets 95 per wk - non taxable income.he is 17yrs old and is as yet not qualified, he is still training.the tax credit office have told me that because he is employed with an employer my child tax credits have stopped. now i know people who have kids at college and the kid is employed by an employer and paying tax yet because they arte at c ollege they still get ctc. they said that it is a very grey area and after talking to his manager they said no because he is employed by an employer. please help i think this is unfair because he chose the route of a salon and not college.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

200Posts Today

2,170Users online

Martin's Twitter