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    • Scoobs222
    • By Scoobs222 11th May 19, 3:11 PM
    • 5Posts
    • 1Thanks
    Scoobs222
    Halfords nightmare
    • #1
    • 11th May 19, 3:11 PM
    Halfords nightmare 11th May 19 at 3:11 PM
    I took my ebike (non halfords) for a inner tube replacement on the rear wheel. Cut a story short they messed it up and ended ripping the motor wires in effect killing it. The good thing is halfords have accepted liability but they are going about it awkwardly. I asked for a like for like electric bike as a replacementwhile mines being fixed, as I have a 11 miles round trip to work and back and it's uphill but they said they will give me a non electric bike and will pay me for my travel costs for a week only (as they offered me a non electric bike. But my point is I'm unfit and can't ride 11 miles after a hard nights work! All they keep doing is fobbing me off with "well we offered you a bike but you didn't want it so nothing else we can do" they don't seem to understand the part where I said I'm not fit enough to cycle uphill at that distance, that's the only reason why I got an electric in the first place! They're still trying to fix it but I am not being covered for my costs according to them. Where do I stand here?
Page 1
    • worried jim
    • By worried jim 11th May 19, 3:30 PM
    • 10,360 Posts
    • 16,065 Thanks
    worried jim
    • #2
    • 11th May 19, 3:30 PM
    • #2
    • 11th May 19, 3:30 PM
    Never take your car to Halfrauds- have now added bikes to the list.
    "Only two things are infinite-the universe and human stupidity, and I'm not so sure about the universe"
    Albert Einstein
    • Xbigman
    • By Xbigman 12th May 19, 10:38 PM
    • 3,238 Posts
    • 1,440 Thanks
    Xbigman
    • #3
    • 12th May 19, 10:38 PM
    • #3
    • 12th May 19, 10:38 PM
    There's very little you can do against Halfords in these circumstances. Their token offer of a loan bike has probably met any obligations they might have had. You also need to look at it from their perspective. I'd be surprised if many Halfords shops had Ebikes to loan out.
    If you incur any expenses then keep a record and send Halfords a complaint and ask for your expenses to be covered but I don't think they will be under any real obligation to pay you.

    For the future you might want to consider how you will get to work if your bike breaks down, is damaged or stolen. These things happen to bikes all the time.

    I also have to say that anyone reliant on a bike/ebike for transport really should learn some basic maintenance. It's not that hard to change a tyre. If nothing else you avoid Halfords inflated prices.



    Darren
    Xbigman's guide to a happy life.

    Eat properly
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    Save some money
    • Aretnap
    • By Aretnap 13th May 19, 9:01 AM
    • 3,318 Posts
    • 2,910 Thanks
    Aretnap
    • #4
    • 13th May 19, 9:01 AM
    • #4
    • 13th May 19, 9:01 AM
    There's very little you can do against Halfords in these circumstances. Their token offer of a loan bike has probably met any obligations they might have had.
    Originally posted by Xbigman
    Where there's an obligation to cover the costs of a replacement (which on the face of it there is; Halfords have damaged the OP's bike and as a result he has lost the use of it for a period), the obligation is generally to provide a like for like replacement, ie another eBike.

    You also need to look at it from their perspective. I'd be surprised if many Halfords shops had Ebikes to loan out.
    In which case the OP's alternative is to hire an eBike from a local bike hire shop, and ask Halfords to reimburse him for the cost. If they don't do that then it's a question of how far he wants to push the issue, but I suspect he would have a good chance of winning if he took it to the small claims court.
    • Scoobs222
    • By Scoobs222 15th May 19, 1:04 PM
    • 5 Posts
    • 1 Thanks
    Scoobs222
    • #5
    • 15th May 19, 1:04 PM
    • #5
    • 15th May 19, 1:04 PM
    I know the basics Datrends but it's a Chinese ebike with very awkward to get to wiring for the motor. And thanks for the advice guys, I think I might have to take it to a small claims court. I can't be out of pocket for their mistake that's just silly but that is what halfords want me to do!!
    • Manxman in exile
    • By Manxman in exile 15th May 19, 4:15 PM
    • 2,643 Posts
    • 2,314 Thanks
    Manxman in exile
    • #6
    • 15th May 19, 4:15 PM
    • #6
    • 15th May 19, 4:15 PM
    How long is it going to take to fix? Your OP suggests they've just(?) cut or ripped some wires for the motor.


    A simple fix?
    • Lioness Twinkletoes
    • By Lioness Twinkletoes 17th May 19, 1:32 PM
    • 1,508 Posts
    • 5,387 Thanks
    Lioness Twinkletoes
    • #7
    • 17th May 19, 1:32 PM
    • #7
    • 17th May 19, 1:32 PM
    I also have to say that anyone reliant on a bike/ebike for transport really should learn some basic maintenance. It's not that hard to change a tyre. If nothing else you avoid Halfords inflated prices.
    Originally posted by Xbigman
    Agree with the rest of the post, but not this. A puncture on an E-bike is not a simple fix due to the location of the motor. That said, I used a fabulous company who offer a mobile service. Cheaper than Halfords and they travelled to my location.
    • Scoobs222
    • By Scoobs222 20th May 19, 3:46 AM
    • 5 Posts
    • 1 Thanks
    Scoobs222
    • #8
    • 20th May 19, 3:46 AM
    • #8
    • 20th May 19, 3:46 AM
    Nope, new motor needed to be ordered and connections soldered on. Being a Chinese bike the parts are not that easy to get hold of
    • CarolynRach
    • By CarolynRach 20th May 19, 1:30 PM
    • 174 Posts
    • 367 Thanks
    CarolynRach
    • #9
    • 20th May 19, 1:30 PM
    • #9
    • 20th May 19, 1:30 PM
    Definitely shop around for other bike shops that do e-bike servicing and repairs for the next time. I mean, hopefully there won't be a next time but all bikes do need some sort of TLC every now and then.
    I'm a big advocate of using a local bike shop but not sure if you have one near you.
    • Brand_X
    • By Brand_X 24th May 19, 10:28 PM
    • 56 Posts
    • 13 Thanks
    Brand_X
    Unless Halfords guaranteed a "ready by" date they are not really obliged to provide you with anything.



    If it's one of those cheap bought-on-ebay e-bikes of unknown provenance and origin, it's going to come with a risk of mechanical gremlins. I woud not take a bike to Halfords for repair; some of their mechanics are good, some of them are bad, some of them are sub-human. Always a craps-shoot with Halfords, and they aren't cheap either.



    It could be an excellent e-bike for all I know, but I would sympathize with Halfords if the bike has strange unexpected problems to deal with.
    • Mr_Singleton
    • By Mr_Singleton 25th May 19, 10:48 AM
    • 1,414 Posts
    • 2,337 Thanks
    Mr_Singleton
    My 6 week old 7 series BMW got rear ended while I was at a set of lights. The insurance company gave me a 'like for like' replacement while my car was repaired. Would I have accepted a Nissan Micra????? No! I can't see that your situation is any different other than Halfords think that they can get away with fobbing you off.

    I'd hire an ebike and sent Halfords the bill.
    • Scoobs222
    • By Scoobs222 15th Jun 19, 2:48 AM
    • 5 Posts
    • 1 Thanks
    Scoobs222
    Exactly my point! Anyway an update... still not fixed, halfords ordered the wrong part so have to send back and reorder and it's going to take another 2/3 weeks apparently. It's really taking the mick now I've been waiting for over 2 months for this to get fixed! What's worse is that they will only pay me for my travel costs only for a week!!!
    • Scoobs222
    • By Scoobs222 15th Jun 19, 2:53 AM
    • 5 Posts
    • 1 Thanks
    Scoobs222
    If they're not obliged to give me replacement are they obliged to cover my travel costs? Or will their offer of a courtesy non motorised bike (not like for like) fulfill their liability obligations?

    And it is actually a great little bike, it's a jizoujiguang t18 and not complicated in any way, just the young guy working there was careless
    • Kentish Dave
    • By Kentish Dave 15th Jun 19, 4:58 AM
    • 422 Posts
    • 669 Thanks
    Kentish Dave
    While I agree that it’s not ideal can you honestly not cycle that distance on a normal bike?

    No matter how unfit you are that should be doable, and of course it will quickly increase your fitness levels.
    • Richard53
    • By Richard53 16th Jun 19, 1:57 AM
    • 2,928 Posts
    • 2,424 Thanks
    Richard53
    it's uphill ... my point is I'm unfit and can't ride 11 miles after a hard nights work!
    Originally posted by Scoobs222
    While I agree that it’s not ideal can you honestly not cycle that distance on a normal bike?
    Originally posted by Kentish Dave

    It's a hilly 11 miles - depends on the hills, but when I was commuting by ebike it was 13 hilly miles each way and there was no way I could have done it on a pushbike with my poor fitness. I was working nights then too, and I have some sympathy for the OP. Presumably he is like I was - he bought an ebike because he reckoned he could do it with a bit of assistance, but not otherwise. That's his call, not ours.
    If someone is nice to you but rude to the waiter, they are not a nice person.
    • Richard53
    • By Richard53 16th Jun 19, 2:05 AM
    • 2,928 Posts
    • 2,424 Thanks
    Richard53
    I also have to say that anyone reliant on a bike/ebike for transport really should learn some basic maintenance. It's not that hard to change a tyre. If nothing else you avoid Halfords inflated prices.
    Originally posted by Xbigman
    I would agree in principle, but there are a lot of very experienced and practical riders on the forums I read who now advise taking the bike to a bike shop if the tyres need to come off. Some of the modern puncture-resistant tyres can be an absolute mare to get off and on, especially in the larger/heavy-duty versions that tend to go on ebikes. I have changed many tyres by the side of the road in my time, often without tools, but if I'm on the ebike I take Slime and a CO2 kit.
    If someone is nice to you but rude to the waiter, they are not a nice person.
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