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  • FIRST POST
    • VintageBelle
    • By VintageBelle 17th May 19, 12:19 PM
    • 289Posts
    • 209Thanks
    VintageBelle
    Random cheque from Eon
    • #1
    • 17th May 19, 12:19 PM
    Random cheque from Eon 17th May 19 at 12:19 PM
    Hello


    Yesterday Eon sent me a cheque for 70 apologising for an issue and saying the cheque was for an agreed amount but I have no idea what it's for. Is this something across the board for all customers?


    We did have to call them out a couple of months ago regarding the gas meter as they may need to replace but this is ongoing as they need to come back due to not being able to reach it (long story not their fault) so I'm pretty sure it's nothing to do with that.


    I'm baffled.


    Cheers


    Anna
Page 1
    • Matty36
    • By Matty36 17th May 19, 1:16 PM
    • 107 Posts
    • 66 Thanks
    Matty36
    • #2
    • 17th May 19, 1:16 PM
    • #2
    • 17th May 19, 1:16 PM
    Theres no way we can know. You need to call or email them to clarify what it is for.

    Just don't spend it in case it was sent in error and they ask for it back.

    Could it have been credit on your account? Log in and see if you see anything there
    Last edited by Matty36; 17-05-2019 at 1:19 PM.
    • brewerdave
    • By brewerdave 17th May 19, 2:04 PM
    • 5,596 Posts
    • 2,488 Thanks
    brewerdave
    • #3
    • 17th May 19, 2:04 PM
    • #3
    • 17th May 19, 2:04 PM
    Did they miss appointments to sort out your metering issue? Compo for those.

    I'd be inclined to bank it - but just make sure you have enough slack in your bank account if they later ask for it back.
    • jaybeetoo
    • By jaybeetoo 17th May 19, 3:35 PM
    • 848 Posts
    • 438 Thanks
    jaybeetoo
    • #4
    • 17th May 19, 3:35 PM
    • #4
    • 17th May 19, 3:35 PM
    Did they miss appointments to sort out your metering issue? Compo for those.

    I'd be inclined to bank it - but just make sure you have enough slack in your bank account if they later ask for it back.
    Originally posted by brewerdave
    The OP should not bank it until they know what it is for. Banking it could mean acceptance of full and final settlement.
    • greyteam1959
    • By greyteam1959 17th May 19, 4:12 PM
    • 2,644 Posts
    • 1,243 Thanks
    greyteam1959
    • #5
    • 17th May 19, 4:12 PM
    • #5
    • 17th May 19, 4:12 PM
    The obvious answer is to contact Eon is it not ???
  • E.ON Company Representative: Malc
    • #6
    • 23rd May 19, 8:20 AM
    E.ON Refund
    • #6
    • 23rd May 19, 8:20 AM
    Hello


    Yesterday Eon sent me a cheque for 70 apologising for an issue and saying the cheque was for an agreed amount but I have no idea what it's for. Is this something across the board for all customers?


    We did have to call them out a couple of months ago regarding the gas meter as they may need to replace but this is ongoing as they need to come back due to not being able to reach it (long story not their fault) so I'm pretty sure it's nothing to do with that.


    I'm baffled.


    Cheers


    Anna
    Originally posted by VintageBelle
    Hello Anna and sorry for the late reply.

    If you haven't already, please contact us and we'll be happy to explain what the cheque is for. Drop an email to the address in my Profile with your account details if you prefer and I'll take a look.

    Thanks Anna.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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