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  • FIRST POST
    • loulou41
    • By loulou41 15th May 19, 8:43 PM
    • 2,829Posts
    • 202Thanks
    loulou41
    Is this genuine from bt?
    • #1
    • 15th May 19, 8:43 PM
    Is this genuine from bt? 15th May 19 at 8:43 PM
    It looks like someone has been using your broadband to share copyrighted material (that means things like music, films, sport or books). And as your broadband provider, we have to let you know when this happens.

    I received an email from bt regarding the above. I do not know whether it is genuine as Indo not download any films etc. Thanks
Page 1
    • _shel
    • By _shel 16th May 19, 3:50 AM
    • 1,990 Posts
    • 3,667 Thanks
    _shel
    • #2
    • 16th May 19, 3:50 AM
    • #2
    • 16th May 19, 3:50 AM
    Es they send mail like that. Do you download music?
    • onomatopoeia99
    • By onomatopoeia99 16th May 19, 6:24 AM
    • 5,587 Posts
    • 12,880 Thanks
    onomatopoeia99
    • #3
    • 16th May 19, 6:24 AM
    • #3
    • 16th May 19, 6:24 AM
    It looks like someone has been using your broadband to share copyrighted material (that means things like music, films, sport or books). And as your broadband provider, we have to let you know when this happens.

    I received an email from bt regarding the above. I do not know whether it is genuine as Indo not download any films etc. Thanks
    Originally posted by loulou41
    ISPs do send letters like that. Are you the only user of your connection? If not, have you asked the other users?
    INTP, nerd, libertarian and scifi geek. Home is where my books are.

    5.2kWp system, SE facing, >1% shading, installed March 2019.
    • loulou41
    • By loulou41 16th May 19, 6:45 AM
    • 2,829 Posts
    • 202 Thanks
    loulou41
    • #4
    • 16th May 19, 6:45 AM
    • #4
    • 16th May 19, 6:45 AM
    Yes and we do not download. My son comes to stay over the weekend and I have asked him and he said he did not. I will ring the free number on the email as do not want to click on any links. Thanks
    • brewerdave
    • By brewerdave 16th May 19, 7:10 AM
    • 5,593 Posts
    • 2,487 Thanks
    brewerdave
    • #5
    • 16th May 19, 7:10 AM
    • #5
    • 16th May 19, 7:10 AM
    Personally, if you haven't been d/loading films illegally, I'd ignore the email. There is a possible risk that it might be the start of a blackmail type scam - don't give them the opportunity to harvest your phone number.
    • Colin_Maybe
    • By Colin_Maybe 16th May 19, 7:13 AM
    • 4,133 Posts
    • 2,385 Thanks
    Colin_Maybe
    • #6
    • 16th May 19, 7:13 AM
    • #6
    • 16th May 19, 7:13 AM
    Yes and we do not download. My son comes to stay over the weekend and I have asked him and he said he did not. I will ring the free number on the email as do not want to click on any links. Thanks
    Originally posted by loulou41
    I've had a couple, one from Sky & one from NowTV over the years. I suspect your son is telling porkies I'm afraid.

    Edit: I'm fairly sure mine actually stated what it was that was downloaded and when. Did yours not have any more detail? There's no need to get in touch with them BTW.
    • JJ Egan
    • By JJ Egan 16th May 19, 7:44 AM
    • 12,533 Posts
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    JJ Egan
    • #7
    • 16th May 19, 7:44 AM
    • #7
    • 16th May 19, 7:44 AM
    Try your BT Help Pages >> members community forum for guidance .
    • oldagetraveller
    • By oldagetraveller 16th May 19, 9:52 AM
    • 3,299 Posts
    • 1,797 Thanks
    oldagetraveller
    • #8
    • 16th May 19, 9:52 AM
    • #8
    • 16th May 19, 9:52 AM
    "My son comes to stay over the weekend and I have asked him and he said he did not."
    Might I respectfully suggest - he would say that anyway.
    R.I.P. U.K. Democracy.
    • loulou41
    • By loulou41 16th May 19, 10:33 AM
    • 2,829 Posts
    • 202 Thanks
    loulou41
    • #9
    • 16th May 19, 10:33 AM
    • #9
    • 16th May 19, 10:33 AM
    I have just phoned bt and was told it is a scam. Do not click on any link and to delete it. The email looks genuine with free number etc and was assured it was a scam.
    • loulou41
    • By loulou41 16th May 19, 10:35 AM
    • 2,829 Posts
    • 202 Thanks
    loulou41
    I've had a couple, one from Sky & one from NowTV over the years. I suspect your son is telling porkies I'm afraid.

    Edit: I'm fairly sure mine actually stated what it was that was downloaded and when. Did yours not have any more detail? There's no need to get in touch with them BTW.
    Originally posted by Colin_Maybe
    It was a Sunday at 2 am on the 12th and title it says to click on link to find out for more details.
    • JJ Egan
    • By JJ Egan 16th May 19, 10:39 AM
    • 12,533 Posts
    • 5,645 Thanks
    JJ Egan
    <it says to click on link to find out for more>>
    Thats always the give away clink link open doc etc
    • onomatopoeia99
    • By onomatopoeia99 16th May 19, 10:57 AM
    • 5,587 Posts
    • 12,880 Thanks
    onomatopoeia99
    It was a Sunday at 2 am on the 12th and title it says to click on link to find out for more details.
    Originally posted by loulou41
    That's the giveaway it's a scam.

    ISPs do send emails like that, but genuine ones won't ask you to click.
    INTP, nerd, libertarian and scifi geek. Home is where my books are.

    5.2kWp system, SE facing, >1% shading, installed March 2019.
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