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  • FIRST POST
    • littlerock
    • By littlerock 2nd May 19, 2:55 PM
    • 1,585Posts
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    littlerock
    My local post office to close in busy urban area
    • #1
    • 2nd May 19, 2:55 PM
    My local post office to close in busy urban area 2nd May 19 at 2:55 PM
    My local post office is on a busy main road, in a busy row of shops, opposite the railway station and a high street Tescos, in a prosperous urban area. There are offices nearby and a recording studio. It has a collection area for Amazon parcels next to the counter and a couple of computer screens by the entrance.

    It offers a full range of counter services. Whenever I go in there, it is always busy and there are always long queues for the postal counter.

    Now it is closed up with a notice on the door saying they have shut because they cannot make ends meet. Anyone know why this should be in a busy urban post office. It has never seemed under threat from closure by the Post Office itself.
Page 1
    • EssexExile
    • By EssexExile 2nd May 19, 3:06 PM
    • 3,712 Posts
    • 2,685 Thanks
    EssexExile
    • #2
    • 2nd May 19, 3:06 PM
    • #2
    • 2nd May 19, 3:06 PM
    Bad management?
    Tall, dark & handsome. Well two out of three ain't bad.
    • spadoosh
    • By spadoosh 2nd May 19, 3:10 PM
    • 6,806 Posts
    • 9,814 Thanks
    spadoosh
    • #3
    • 2nd May 19, 3:10 PM
    • #3
    • 2nd May 19, 3:10 PM
    Could be a plethora of reasons including none which come under the category of not being able to make ends meet. By the sounds of it though, sounds like poor management.
    Don't be angry!
    • custardy
    • By custardy 2nd May 19, 3:18 PM
    • 34,506 Posts
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    custardy
    • #4
    • 2nd May 19, 3:18 PM
    • #4
    • 2nd May 19, 3:18 PM
    because there aint much money in postal services?
    • KeithP
    • By KeithP 2nd May 19, 3:51 PM
    • 15,221 Posts
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    KeithP
    • #5
    • 2nd May 19, 3:51 PM
    • #5
    • 2nd May 19, 3:51 PM
    Why is this thread in the In My Home board?
    .
    • Andy L
    • By Andy L 2nd May 19, 4:43 PM
    • 9,835 Posts
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    Andy L
    • #6
    • 2nd May 19, 4:43 PM
    • #6
    • 2nd May 19, 4:43 PM
    busy is not a synonym for profitable
    • custardy
    • By custardy 2nd May 19, 5:06 PM
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    custardy
    • #7
    • 2nd May 19, 5:06 PM
    • #7
    • 2nd May 19, 5:06 PM
    busy is not a synonym for profitable
    Originally posted by Andy L
    PO I know outside Edinburgh. Affluent area and busy local shop/PO/hub. Been in the family for decades.
    PO operation closes this month.
    2 POs in nearby small towns have closed meaning their PO is busier than ever.
    In the words of the owner,'not worth the grief'. PO space will be replaced by a hot food operation.
    • ic
    • By ic 2nd May 19, 5:37 PM
    • 2,655 Posts
    • 1,350 Thanks
    ic
    • #8
    • 2nd May 19, 5:37 PM
    • #8
    • 2nd May 19, 5:37 PM
    In my local area there were five post offices, three have closed and the other two have been replaced by counters in nearby newsagents - these are actually more convenient as they have car parks and are open longer hours.

    Post offices just can't stand on their own any more, given most stuff can be done online. Most of the tat like stationery and cards that post offices traditionally sold to give themselves a retail presence is available at the big supermarkets.

    There was talk of closing the local sorting office too, moving it to the town centre office, but after a local public outcry and involvement by councillors and the MP that's been canned. I'm sure they'll try again in three or four years time.
    * my posts are made in good faith and only represent my own opinion, experience or understanding of a situation.
    • Aylesbury Duck
    • By Aylesbury Duck 2nd May 19, 6:01 PM
    • 3,886 Posts
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    Aylesbury Duck
    • #9
    • 2nd May 19, 6:01 PM
    • #9
    • 2nd May 19, 6:01 PM
    Also, have a look at how people who run post offices have been treated by The Post Office. The answer: As criminals in some cases. Google Horizon Post Office to see what's been happening. It's a scandal that the PO refuses to properly acknowledge. Private Eye have reported on it for years. It possible that the sub-postmaster who runs the branch has fallen victim to it or is so disenchanted with the system that s/he's closed up and left.
    • custardy
    • By custardy 2nd May 19, 6:08 PM
    • 34,506 Posts
    • 29,251 Thanks
    custardy
    In my local area there were five post offices, three have closed and the other two have been replaced by counters in nearby newsagents - these are actually more convenient as they have car parks and are open longer hours.

    Post offices just can't stand on their own any more, given most stuff can be done online. Most of the tat like stationery and cards that post offices traditionally sold to give themselves a retail presence is available at the big supermarkets.

    There was talk of closing the local sorting office too, moving it to the town centre office, but after a local public outcry and involvement by councillors and the MP that's been canned. I'm sure they'll try again in three or four years time.
    Originally posted by ic
    Outcry only goes so far.
    Closing a DO makes MASSIVE savings.
    Staffing,managers,running costs.
    Even going beyond the DO,you have less trucks required to feed the mail in,so less drivers etc.
    Economies of scale mean more flexibility in the operation too.
    There wont be try. RM have shut/amalgamated loads of DOs and it will continue.
    • custardy
    • By custardy 17th May 19, 5:16 PM
    • 34,506 Posts
    • 29,251 Thanks
    custardy
    My local post office is on a busy main road, in a busy row of shops, opposite the railway station and a high street Tescos, in a prosperous urban area. There are offices nearby and a recording studio. It has a collection area for Amazon parcels next to the counter and a couple of computer screens by the entrance.

    It offers a full range of counter services. Whenever I go in there, it is always busy and there are always long queues for the postal counter.

    Now it is closed up with a notice on the door saying they have shut because they cannot make ends meet. Anyone know why this should be in a busy urban post office. It has never seemed under threat from closure by the Post Office itself.
    Originally posted by littlerock
    Heres an insight. A PO I know and have been in a few times.
    VERY busy.
    separate foreign currency counter & 2 serving positions.
    relatively locally 2 po's have closed with another to close next week.
    This PO is packed most days and will continue to be.
    at least 3 staff plus manager
    'operation manager; for the PO has been up for a while

    Yours for 17K a year

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    The Accountabilities
    Create a customer service led culture which is always striving to improve performance
    Ensure all staff deliver a professional, friendly service to all customers
    Play an active role in the branch with the team
    Maximise opportunities to drive sales and increase footfall
    Ensure the branch is fully compliant with all current legislation and POL compliance and training requirements.
    Drive the team to achieve both individual and branch targets including sales, shrink, waste, cash loss and staff costs
    Work closely with the Store Manager to identify cost saving measures and sales opportunities through analysis of the Profit & Loss statement
    Support the Store Manager with employee lifecycle from recruitment to appraisals, training and disciplinary procedures.

    The Requirements
    Proven retail experience in a management role
    Working knowledge of profit & loss accounts
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    Leading by example and setting high standards for your team
    Format of Business

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    Shift Pattern

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    Salary From

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    • Apodemus
    • By Apodemus 18th May 19, 7:23 AM
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    • 1,118 Thanks
    Apodemus
    A lot of it is also down to the business model. Itís archaic to have to run the PO as a separate counter and business from the shop, with different opening times, staff etc. Why should I pick up an envelope at the PO counter to use, queue at the PO counter for the postage then have to queue at the shop counter to pay for the envelope? Or find that when I buy my paper and milk in the morning I canít post a parcel and have to come back during the restricted range of hours that the PO counter is open? And why are parcels returned to a down-town depot ten miles away with no parking, rather than held in the village PO?
    • onomatopoeia99
    • By onomatopoeia99 18th May 19, 9:21 AM
    • 5,587 Posts
    • 12,877 Thanks
    onomatopoeia99
    Heres an insight. A PO I know and have been in a few times.
    VERY busy.
    separate foreign currency counter & 2 serving positions.
    relatively locally 2 po's have closed with another to close next week.
    This PO is packed most days and will continue to be.
    at least 3 staff plus manager
    'operation manager; for the PO has been up for a while

    Yours for 17K a year
    Originally posted by custardy
    I wouldn't do that for treble what they're offering.
    INTP, nerd, libertarian and scifi geek. Home is where my books are.

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    • Manxman in exile
    • By Manxman in exile 18th May 19, 10:04 AM
    • 2,409 Posts
    • 2,056 Thanks
    Manxman in exile
    The two nearest POs to me have closed but reopened in different places.


    One moved about 50 yds into a convenience store and the other moved across the road to a pub! The one in the pub is weird in the run up to Christmas. The pub does good food and is very busy, but at Christmas the diners have a queue of about 20 people next to their tables trying to get to the PO counter - which is just the end of the bar!


    In town there is now a pretty large PO at the rear of the ground floor in W H Smiths.
    • bris
    • By bris 18th May 19, 12:01 PM
    • 8,674 Posts
    • 7,582 Thanks
    bris
    Post office services are a pull to attract customers, they aren't very profitable alone.


    Along with the post office counter you will see a fully functioning shop selling all sorts of stuff. This is what makes the real money.


    People tend to shop about these days so they come in and use the post office without buying the stuff the shop needs to sell to stay afloat. it's not the first to close and certainly won't be the last.


    There are dozens in my local area and surroundings now closed for the same reason. We need to go to our local Asda now for the PO services, and lets not forget a lot of it can now also be done online.
    • custardy
    • By custardy 18th May 19, 12:15 PM
    • 34,506 Posts
    • 29,251 Thanks
    custardy
    A lot of it is also down to the business model. It’s archaic to have to run the PO as a separate counter and business from the shop, with different opening times, staff etc. Why should I pick up an envelope at the PO counter to use, queue at the PO counter for the postage then have to queue at the shop counter to pay for the envelope? Or find that when I buy my paper and milk in the morning I can’t post a parcel and have to come back during the restricted range of hours that the PO counter is open? And why are parcels returned to a down-town depot ten miles away with no parking, rather than held in the village PO?
    Originally posted by Apodemus
    You mean Royal Mail keeping Royal Mail packages in their own depot.
    Rather than pay POC to hold them?
    You malign archaic practices and then malign the loss of archaic practices in one post.
    • Apodemus
    • By Apodemus 18th May 19, 1:25 PM
    • 1,349 Posts
    • 1,118 Thanks
    Apodemus
    You mean Royal Mail keeping Royal Mail packages in their own depot.
    Rather than pay POC to hold them?
    You malign archaic practices and then malign the loss of archaic practices in one post.
    Originally posted by custardy
    Iím not sure why having RM and POC enter into a commercial arrangement would be be an archaic practice. It is the model that is developing for other delivery services and on-line purchases - I can arrange to pick up my Amazon or EBay purchases from a range of places, but not my RM deliveries.

    But you also come back to this artificial separation between the POC business as a separate entity from the shop that houses it. The village shop is trusted to handle other deliveries and to hand out prescription medicines on behalf of NHS, it is trusted to have a separate POC entity within it, but not trusted to sell POC services outwith a narrow set of hours and through a separate till.
    • custardy
    • By custardy 18th May 19, 2:13 PM
    • 34,506 Posts
    • 29,251 Thanks
    custardy
    Iím not sure why having RM and POC enter into a commercial arrangement would be be an archaic practice. It is the model that is developing for other delivery services and on-line purchases - I can arrange to pick up my Amazon or EBay purchases from a range of places, but not my RM deliveries

    RM pay POC to leave packages for collection. This costs RM money and IME lead to many issues with missing packets etc that RM are on the hook for.
    Want a redelivery of an item left at a PO? then it leads to faff of determining the item is at the POC,collecting it etc. another issue is scanning performance of POCs vs RMs own staff. Another factor RM is liable for. I could go in.
    The ability to have items sent directly to POs & RM offices has existed for over a decade.
    I think you will find you can selectto have you Amazon piurchases sent directly to that post office (size/amazon carrier dependant)
    https://www.royalmail.com/personal/receiving-mail/choose-local-collect
    I use it myself regularly.



    But you also come back to this artificial separation between the POC business as a separate entity from the shop that houses it. The village shop is trusted to handle other deliveries and to hand out prescription medicines on behalf of NHS, it is trusted to have a separate POC entity within it, but not trusted to sell POC services outwith a narrow set of hours and through a separate till.
    Originally posted by Apodemus

    I think you will find those limitations are down to the shop running the POC. My local shop has a 'proper' PO section with glass screens etc. However if the shops open and the PO is closed,you can access PO services by a smaller PO counter at the main tills.
    This set up is purely down to staffing costs as the whole operation is run by the shop owning family.
    • patman99
    • By patman99 18th May 19, 7:49 PM
    • 8,266 Posts
    • 9,790 Thanks
    patman99
    My son's local PO is closing in June. It is very busy, but the commission that POC pay dosn't cover the staff wages.


    There, in a nutshell, is the problem. The Post Office only pay commission now rather than paying a salary (except for main branches).


    The main PO in Colchester has closed and moved into WH Smith. There is a growing campaign to not buy anything from the WH Smith shop when using the PO counter services. Basically kicking the shop where it hurts.
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    • custardy
    • By custardy 18th May 19, 8:03 PM
    • 34,506 Posts
    • 29,251 Thanks
    custardy
    My son's local PO is closing in June. It is very busy, but the commission that POC pay dosn't cover the staff wages.


    There, in a nutshell, is the problem. The Post Office only pay commission now rather than paying a salary (except for main branches).


    The main PO in Colchester has closed and moved into WH Smith. There is a growing campaign to not buy anything from the WH Smith shop when using the PO counter services. Basically kicking the shop where it hurts.
    Originally posted by patman99
    Then the PO becomes a loss and people cry when it closes.

    One of the reasons the local PO i discussed closing is closing because of this sort of thing.
    They heard banks were pushing customers to bank at their PO rather than visit branch.
    it was the final straw for them after having the PO in the family for decades
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