Thames water set up an account without my knowledge

marit · 2 May 2019 at 1:55PM

Hello,
Thames Water keeps sending bills and warnings for an account my partner never set up.
I have a meter and pay bills regularly, not sure why they send a second bill for my partner.
They flat number they address the bill to is a different one and another person lives there.
We let them know that my partner lives with me, that I pay regularly the bills and that we never gave them the permission to set up a new account.
They are also aware that bills for the other flat are paid by another person, they just mixed up details and set this account.
what can i do?
thanks

Raxiel · 3 May 2019 at 3:11PM

How are the bills coming to you and your partner if they are addressed to the other flat?

It sounds like the neighbours account has the wrong name on (your partners) not the wrong address. Pass the bills to the neighbour and tell them to sort it out.

The fact the address is different should stop any unpaid bills by the neighbour earning her a black mark on her credit files, but she should keep an eye on them anyway (although this is a good idea in general). If the account or the neighbours address do show up on the file dispute it with the CRA

Thames water set up an account without my knowledge

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