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  • FIRST POST
    • inholms
    • By inholms 18th Apr 19, 8:26 AM
    • 46Posts
    • 18Thanks
    inholms
    The Times
    • #1
    • 18th Apr 19, 8:26 AM
    The Times 18th Apr 19 at 8:26 AM
    If you take out The Times special 3 months offer, they make it impossible for you to cancel. Be warned. Here is my latest letter to them. Is this legal?
    On 13 April I took out a subscription to Times On Line. It was a special deal £1 month for 3 months and thereafter automatically switching to £26.00 a month. After 2 days I decided I didnít want it and according to your terms. And conditions, I could cancel if within 14 days. Yesterday I tried to cancel on your Ďchat pageí I was told that this was not possible and the ONLY way I could cancel was to phone an 0800 number. Today I tried this and surprise surprise it rang and rang for half an hour! With no one answering, eventually I left my telephone contact details but no one came back to me. So you see, Iíve tried to follow your rules and you have stopped me from cancelling. I told one of your Ďchat peopleí that I would cancel the standing order and was told that I canít do that either and If I cancelled the standing order you would still kept the account running and would claim any outstanding debts from me.

    I find this behaviour absolutely disgraceful and certainly something I did not expect from The Times! You simply cannot stitch people up like this. I cannot believe this is legal.

    By copy of this letter. Iím telling you now I hereby cancel my subscription. Please confirm that it is now cancelled.
Page 1
    • Blackbeard of Perranporth
    • By Blackbeard of Perranporth 18th Apr 19, 11:08 AM
    • 6,100 Posts
    • 35,320 Thanks
    Blackbeard of Perranporth
    • #2
    • 18th Apr 19, 11:08 AM
    • #2
    • 18th Apr 19, 11:08 AM
    If you take out The Times special 3 months offer, they make it impossible for you to cancel. Be warned. Here is my latest letter to them. Is this legal?
    On 13 April I took out a subscription to Times On Line. It was a special deal £1 month for 3 months and thereafter automatically switching to £26.00 a month. After 2 days I decided I didnít want it and according to your terms. And conditions, I could cancel if within 14 days. Yesterday I tried to cancel on your Ďchat pageí I was told that this was not possible and the ONLY way I could cancel was to phone an 0800 number. Today I tried this and surprise surprise it rang and rang for half an hour! With no one answering, eventually I left my telephone contact details but no one came back to me. So you see, Iíve tried to follow your rules and you have stopped me from cancelling. I told one of your Ďchat peopleí that I would cancel the standing order and was told that I canít do that either and If I cancelled the standing order you would still kept the account running and would claim any outstanding debts from me.

    I find this behaviour absolutely disgraceful and certainly something I did not expect from The Times! You simply cannot stitch people up like this. I cannot believe this is legal.

    By copy of this letter. Iím telling you now I hereby cancel my subscription. Please confirm that it is now cancelled.
    Originally posted by inholms

    I find it quite good, but here is the page with the free number you want. It's good to talk!
    https://home.thetimes.co.uk/myFaq
    Cardiac Arrest - Electrical - Patient unconscious! Heart Attack - Plumbing - Patient conscious!
    Defibrillators Cannot Cure a Heart Attack!
    • DoaM
    • By DoaM 18th Apr 19, 11:19 AM
    • 7,135 Posts
    • 7,063 Thanks
    DoaM
    • #3
    • 18th Apr 19, 11:19 AM
    • #3
    • 18th Apr 19, 11:19 AM
    Can't see that page unless you're a member and login.

    Did you read the OP? They tried calling an 0800 number and didn't get an answer. (Although I don't know how they left contact details if they didn't get an answer).
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • couriervanman
    • By couriervanman 18th Apr 19, 11:31 AM
    • 227 Posts
    • 413 Thanks
    couriervanman
    • #4
    • 18th Apr 19, 11:31 AM
    • #4
    • 18th Apr 19, 11:31 AM
    OP just cancel your standing order or direct debit
    • shaun from Africa
    • By shaun from Africa 18th Apr 19, 12:00 PM
    • 10,903 Posts
    • 12,360 Thanks
    shaun from Africa
    • #5
    • 18th Apr 19, 12:00 PM
    • #5
    • 18th Apr 19, 12:00 PM
    OP just cancel your standing order or direct debit
    Originally posted by couriervanman
    Cancelling a direct debit or standing order does nothing to cancel the contract that it was attached to and although it's very unlikely to happen here, taking such action can ultimately result in a company taking legal action to enforce any payment that they think is owed.

    This is why the OP is taking the correct action by firstly trying to cancel the contract using the method stated by the Times and as that's not been successful, sending written confirmation of their wish to cancel.
    • couriervanman
    • By couriervanman 18th Apr 19, 12:21 PM
    • 227 Posts
    • 413 Thanks
    couriervanman
    • #6
    • 18th Apr 19, 12:21 PM
    • #6
    • 18th Apr 19, 12:21 PM
    Cancelling a direct debit or standing order does nothing to cancel the contract that it was attached to and although it's very unlikely to happen here, taking such action can ultimately result in a company taking legal action to enforce any payment that they think is owed.

    This is why the OP is taking the correct action by firstly trying to cancel the contract using the method stated by the Times and as that's not been successful, sending written confirmation of their wish to cancel.
    Originally posted by shaun from Africa
    Its only a newspaper subscription for gods sake........the OP has tried emailing them also will have proof of phone calls via hie/her phone bill
    They haven't replied or answered so cancelling standing order is the correct thing to do
    • agrinnall
    • By agrinnall 18th Apr 19, 12:36 PM
    • 22,823 Posts
    • 18,832 Thanks
    agrinnall
    • #7
    • 18th Apr 19, 12:36 PM
    • #7
    • 18th Apr 19, 12:36 PM
    Its only a newspaper subscription for gods sake........the OP has tried emailing them also will have proof of phone calls via hie/her phone bill
    They haven't replied or answered so cancelling standing order is the correct thing to do
    Originally posted by couriervanman

    The OP explains why it's not the correct thing to do.



    I told one of your Ďchat peopleí that I would cancel the standing order and was told that I canít do that either and If I cancelled the standing order you would still kept the account running and would claim any outstanding debts from me.
    Originally posted by inholms
    • couriervanman
    • By couriervanman 18th Apr 19, 12:38 PM
    • 227 Posts
    • 413 Thanks
    couriervanman
    • #8
    • 18th Apr 19, 12:38 PM
    • #8
    • 18th Apr 19, 12:38 PM
    The OP explains why it's not the correct thing to do.
    Originally posted by agrinnall
    14 days to cancel which the op tried to do
    • inholms
    • By inholms 18th Apr 19, 1:11 PM
    • 46 Posts
    • 18 Thanks
    inholms
    • #9
    • 18th Apr 19, 1:11 PM
    Inholms
    • #9
    • 18th Apr 19, 1:11 PM
    Now they tell me that the 14 day cooling off period ONLY applies to paper subscriptions. Iíve cancelled the standing order and they can do what ever they want. Itís only a news paper so I donít care. But Iím shocked at the way this allegedly honourable newspaper has behaved. Its like that program on BBC2!
    • George Michael
    • By George Michael 18th Apr 19, 1:23 PM
    • 3,375 Posts
    • 4,561 Thanks
    George Michael
    Now they tell me that the 14 day cooling off period ONLY applies to paper subscriptions.
    Originally posted by inholms
    The web page for the £1 for 8 week subscription is very clear about the minimum length of the contract:


    But Iím shocked at the way this allegedly honourable newspaper has behaved.
    Originally posted by inholms
    Shocked by the fact they they have honoured their part of the contract and expect you to do the same?
    • inholms
    • By inholms 18th Apr 19, 2:23 PM
    • 46 Posts
    • 18 Thanks
    inholms
    I don’t care about the first 3 months. I was trying to stop them taking the £26 a month after that. It’s only 3 quid who cares? YET, they hit you with a 6 page contract (which of course I didn’t read until now!) What Planet are they from?
    • Robisere
    • By Robisere 18th Apr 19, 3:56 PM
    • 2,699 Posts
    • 3,636 Thanks
    Robisere
    From Wikipedia:

    " In 1981, The Times and The Sunday Times were bought from Thomson by Rupert Murdoch's News International. "

    It's a Rupert Murdoch paper. What else to expect from that avaricious, power-hungry oldphart, who would like to own all media and control the way we think?
    I think this job really needs
    a much bigger hammer.
    • George Michael
    • By George Michael 18th Apr 19, 5:25 PM
    • 3,375 Posts
    • 4,561 Thanks
    George Michael
    I don’t care about the first 3 months. I was trying to stop them taking the £26 a month after that.
    Originally posted by inholms
    So why don't you do what your contract requires and wait until 15 days before the initial term ends before cancelling?

    You signed up to a contract in which you agreed to pay £1 per week for the first two months then £26 for the third and subsequent months with the terms of that contract clearly stating that the minimum term was 3 months and that to cancel you contact them 14 days before the 3rd month is up. As you only took out the trial 5 days ago, you have tried to cancel far too early.

    Now you are getting all bent out of shape because you didn't read up on what you were agreeing to when you took out the trial.
    There is no need to read a 6 page contract. All of the required info was there to read prior to signing up.
    • Moneyineptitude
    • By Moneyineptitude 18th Apr 19, 5:31 PM
    • 23,808 Posts
    • 13,163 Thanks
    Moneyineptitude
    So why don't you do what your contract requires and wait until 15 days before the initial term ends before cancelling?
    Originally posted by George Michael
    As is often the case, this thread becomes a "Warning" about the dangers of failing to read what is being signed up for...
    • inholms
    • By inholms 18th Apr 19, 6:51 PM
    • 46 Posts
    • 18 Thanks
    inholms
    Yea, OK, don’t think there was a need for you to be quite so high and mighty. I just wanted make the point that this is a little draconian & heavy-handed for just a newspaper subscription. If it was for car purchase or something like that I could understand it.
    • George Michael
    • By George Michael 18th Apr 19, 7:11 PM
    • 3,375 Posts
    • 4,561 Thanks
    George Michael
    Yea, OK, donít think there was a need for you to be quite so high and mighty. I just wanted make the point that this is a little draconian & heavy-handed for just a newspaper subscription. If it was for car purchase or something like that I could understand it.
    Originally posted by inholms
    What's "high and mighty" about expecting someone to actually read up on what they are going to be agreeing to before actually agreeing to it? and what's heavy handed about a company expecting someone to honour a contract that they signed up to?

    It makes no difference whether it's a purchase of a car or a newspaper subscription. A deal was offered and with that deal came conditions and obligations for both parties to that contract and now one party (you) wants to break that contract.
    • ThumbRemote
    • By ThumbRemote 18th Apr 19, 9:23 PM
    • 4,014 Posts
    • 5,105 Thanks
    ThumbRemote
    As is often the case, this thread becomes a "Warning" about the dangers of failing to read what is being signed up for...
    Originally posted by Moneyineptitude
    Wrong again.
    • kangoora
    • By kangoora 18th Apr 19, 11:32 PM
    • 718 Posts
    • 584 Thanks
    kangoora
    That offer doesn't make sense. £1/week for the first 8 weeks then £26/month after 3 months. As 8 weeks is only 2 months does that mean issues 9-13 are free?

    How can you sell a 3 month contract without stating what the cost would be for the 3rd month or the total cost for the full 3 months?
    • nyermen
    • By nyermen 19th Apr 19, 4:36 AM
    • 251 Posts
    • 202 Thanks
    nyermen
    That offer doesn't make sense. £1/week for the first 8 weeks then £26/month after 3 months. As 8 weeks is only 2 months does that mean issues 9-13 are free?

    How can you sell a 3 month contract without stating what the cost would be for the 3rd month or the total cost for the full 3 months?
    Originally posted by kangoora
    Spotted it too. I have to confess to having read the title and put on my sceptics hat assumimg it was OP error (apologies OP, you may know we get 10 a day titled "scam" etc. where the contract hasn't been read). In this case it would appear the failings are on the newspapers side.
    Peter

    Debt free - finally finished paying off £20k + Interest.
    • silverwhistle
    • By silverwhistle 20th Apr 19, 8:32 PM
    • 2,412 Posts
    • 3,491 Thanks
    silverwhistle
    What's "high and mighty" about expecting someone to actually read up on what they are going to be agreeing to before actually agreeing to it? and what's heavy handed about a company expecting someone to honour a contract that they signed up to?
    Originally posted by George Michael

    So how many pages of small print would you deem it acceptable to have to read for a fairly low value newspaper subscription?
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