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  • FIRST POST
    • ejr
    • By ejr 5th Feb 19, 1:04 PM
    • 4Posts
    • 3Thanks
    ejr
    All Boxed Up
    • #1
    • 5th Feb 19, 1:04 PM
    All Boxed Up 5th Feb 19 at 1:04 PM
    I ordered a box from this company in October 2018 which didn't arrive. After much chasing, I finally received a response from them, promising that the box would be delivered in the second week of January 2019. It has still not arrived & I am once again failing to receive replies to emails or messages sent through Messenger. I've tweeted them & posted on their FB page with no response. There is no phone number to call them & I don't what to do next. They are only based in East Sussex, not overseas.

    Has anyone had this experience with them? I've ordered from them several times before, & they have always been slow but this is extreme!
Page 1
    • DoaM
    • By DoaM 5th Feb 19, 1:56 PM
    • 7,107 Posts
    • 7,041 Thanks
    DoaM
    • #2
    • 5th Feb 19, 1:56 PM
    • #2
    • 5th Feb 19, 1:56 PM
    How did you pay? Cancel the contract and get a refund.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • Lindyloo99
    • By Lindyloo99 20th Feb 19, 10:32 AM
    • 2 Posts
    • 0 Thanks
    Lindyloo99
    • #3
    • 20th Feb 19, 10:32 AM
    • #3
    • 20th Feb 19, 10:32 AM
    It seems as if we are in the same position , we placed my order last year and I was told that the goods were coming, then I was offered a refund . I accepted the refund but was told that the Director is I’ll and this was early January. No further response , I have sent several emails and contacted them via messenger on Facebook but still no response.

    I too have placed several orders previously and sometimes the delivery period is longer than expected but this is unreasonable and as we paid for the goods the refund should be forthcoming
    • joanneft55
    • By joanneft55 20th Feb 19, 6:28 PM
    • 9 Posts
    • 2 Thanks
    joanneft55
    • #4
    • 20th Feb 19, 6:28 PM
    • #4
    • 20th Feb 19, 6:28 PM
    I am also awaiting a refund for an unfulfilled order placed 2/12/2018! What’s going on?!!
    • Franny123
    • By Franny123 22nd Feb 19, 11:31 AM
    • 2 Posts
    • 0 Thanks
    Franny123
    • #5
    • 22nd Feb 19, 11:31 AM
    Me Too
    • #5
    • 22nd Feb 19, 11:31 AM
    I also ordered the Super Facialist Box back in October 2018. I also got an email saying it would be delivered week commencing 14 January 2019 and I also have not received it. I have emailed twice and had no response. The second email requested a refund and that hasn't happened either. I have now written to their address requesting a refund of my £24.99. I'm beginning to think that maybe All Boxed Up is a 'one-man-band'. If I don't receive a response and/or refund this time I will be contacting my local Trading Standards office.
    • Tannc
    • By Tannc 26th Feb 19, 7:40 AM
    • 1 Posts
    • 0 Thanks
    Tannc
    • #6
    • 26th Feb 19, 7:40 AM
    • #6
    • 26th Feb 19, 7:40 AM
    I too am waiting for the Super Facialist box ordered in October 2018. I received an email saying it was being dispatched in January but haven’t received the parcel. An email to them has gone unanswered & I emailed again yesterday. I have placed several orders previously with no problems & communication has been good when there have been (small) delays but this is concerning.
    • Chumpalumpa
    • By Chumpalumpa 27th Feb 19, 7:23 PM
    • 7 Posts
    • 1 Thanks
    Chumpalumpa
    • #7
    • 27th Feb 19, 7:23 PM
    All boxed up
    • #7
    • 27th Feb 19, 7:23 PM
    I hate to confirm but I think we have all been robbed by this company. I placed an order for 2 superficialist boxes on 7th November. I emailed them in December to ask when they would arrive and was told they were being sent w/c 14th Jan. still no delivery and emails asking for refund ignored and I have emailed them at least 6 times.
    • wendym
    • By wendym 1st Mar 19, 10:28 AM
    • 2,904 Posts
    • 3,707 Thanks
    wendym
    • #8
    • 1st Mar 19, 10:28 AM
    • #8
    • 1st Mar 19, 10:28 AM
    I have been through the same pointless process. When they first started admitting to a ‘delay’ I was promised a £5 voucher to thank me for my patience. Delays are one thing (and usual with them) but this is taking money under false pretences.
    I shall send one last email today warning them that I intend to contact Trading Standards.
    They are still advertising a Mothers’ Day box.
    • Rubys mum
    • By Rubys mum 1st Mar 19, 10:58 AM
    • 1 Posts
    • 0 Thanks
    Rubys mum
    • #9
    • 1st Mar 19, 10:58 AM
    Fobbed off since 10th October.
    • #9
    • 1st Mar 19, 10:58 AM
    Unfortunately I am in the same position as everyone here too. I ordered my Box on the 10th October 2018 for a Christmas present and like everyone else have been fobbed off and now my emails are not answered. I contacted my credit card company to get a refund and was advised my claim had to have been made within 120 days (which was up on the 10th February!).
    • wendym
    • By wendym 1st Mar 19, 11:54 AM
    • 2,904 Posts
    • 3,707 Thanks
    wendym
    Now I can’t log in to my account. Have they disappeared?
    • WendyHarrison
    • By WendyHarrison 1st Mar 19, 6:49 PM
    • 1 Posts
    • 0 Thanks
    WendyHarrison
    All Boxed Up
    We're having the same issue. My husband ordered a Facialist set in October as a gift for me for Christmas. It didn't arrive for Christmas, but they promised it'd be delivered in January - it still hasn't arrived! He's emailed the company 3 times, but has had no response. I'm not sure how this company is still trading, as it seems to take people's money & give them nothing in return. I ordered a different All Boxed Up set in January & that hasn't arrived yet either.
    • GERALDINEGADSBY
    • By GERALDINEGADSBY 2nd Mar 19, 7:33 AM
    • 1 Posts
    • 0 Thanks
    GERALDINEGADSBY
    If anyone gets in touch with Trading Standars will you let us know how you got on please.
    • DCFC79
    • By DCFC79 2nd Mar 19, 10:32 AM
    • 34,384 Posts
    • 21,736 Thanks
    DCFC79
    If anyone gets in touch with Trading Standars will you let us know how you got on please.
    Originally posted by GERALDINEGADSBY

    Have you spoke to Trading Standards ?


    Is this the website ?
    https://allboxedupco.myshopwired.com/
    • wendym
    • By wendym 2nd Mar 19, 11:35 AM
    • 2,904 Posts
    • 3,707 Thanks
    wendym
    Yes that’s the website.
    We should all contact Trading Standards on Monday.

    Edit - I am going to see if I get anywhere with an online contact, as I refuse to pay excessive phone costs.

    Second edit - slogged through online form which will not submit.
    Last edited by wendym; 02-03-2019 at 4:39 PM. Reason: Extra information
    • LilyR
    • By LilyR 4th Mar 19, 12:59 PM
    • 1 Posts
    • 0 Thanks
    LilyR
    SAME HERE - I'd used ABUp a few times with no problems. I ordered superfacialist box advertised just before Xmas 2018, for delivery mid-Jan, As I'd used them before, this didn't rung alarm bells.

    However, of course, I never received the box - I've now sent c, 8 emails, inc via LinkedIn and FB, and have located the home address of the named Companies House sole proprietor, Karen Louise Davies. Nowhere is there a tel no, of course!. ( I haven't got the pay part of 192, but I think a number may be posted there.) I'm especially angry as £35 is a lot to me, and she's clearly 'done a runner' of some kind. Whether our goods are in Bury Lodge, Bury nr Pulborough, who knows! The fact her other business is coaching women over 50 on confidence etc. is making me fume!
    • mazzykinsxo
    • By mazzykinsxo 4th Mar 19, 4:29 PM
    • 23 Posts
    • 129 Thanks
    mazzykinsxo
    Cheeky little devils . Hope you all get this sorted. Contact trading standards x
    • solnet
    • By solnet 6th Mar 19, 11:05 AM
    • 1 Posts
    • 1 Thanks
    solnet
    Me too!! Ordered 29.09.18 no goods no communication Sent recorded delivery letter last week which was collected but still nothing Spoken to Citizens advice and they will escalate to trading standards
    • kate1963
    • By kate1963 6th Mar 19, 1:39 PM
    • 2 Posts
    • 0 Thanks
    kate1963
    Don't buy from All Boxed Up
    They are still trading.
    Not responding to emails and no phone number.
    I will be contacting trading standards in Sussex.
    Has anyone else been in contact.

    A your stories match mine. Refund promised but never arrived.
    • wendym
    • By wendym 6th Mar 19, 1:40 PM
    • 2,904 Posts
    • 3,707 Thanks
    wendym
    I did eventually send the online form to Trading Standard. Waiting for a reply.
    I begin to suspect that the stalling techniques were designed to push us beyond the 120 day limit for a charge back. I was right on the limit when I spoke to my card issuer, who will send a paper form but without much enthusiasm or optimism.

    All Boxed Up are still offering a £24.99 set.
    • kate1963
    • By kate1963 6th Mar 19, 2:02 PM
    • 2 Posts
    • 0 Thanks
    kate1963
    Have submitted a complaint to trading standards in West Sussex. Would be helpful if others did same.
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