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  • FIRST POST
    • emmac1
    • By emmac1 11th Dec 18, 3:53 PM
    • 9Posts
    • 3Thanks
    emmac1
    Oneselect ceased trading
    • #1
    • 11th Dec 18, 3:53 PM
    Oneselect ceased trading 11th Dec 18 at 3:53 PM
    Hi everyone,
    I have been with Oneselect for a while and wanted to reduce my DD as my account is £75 in credit, so emailed customer services last week, with no reply. Having sent another email today, I received an email from Ofgem, saying Oneselect has ceased trading and Ofgem will appoint another service provider.
    Was anyone else aware of this?
    Could someone please advise me what to do?
    Many thanks
Page 2
    • scruti
    • By scruti 18th Dec 18, 2:47 PM
    • 1 Posts
    • 0 Thanks
    scruti
    Got the offered tariff by Together, compared it with my OneSelect one and...

    Its a 31% increase over what we were paying. In our case is going from £33/month to £43/month, £10 more.

    Will have to check alternatives ASAP, but seems we're going to be for a while trapped in this price before we can move.
    • nigelbb
    • By nigelbb 18th Dec 18, 3:02 PM
    • 2,413 Posts
    • 3,190 Thanks
    nigelbb
    Will have to check alternatives ASAP, but seems we're going to be for a while trapped in this price before we can move.
    Originally posted by scruti
    Anyone know how long before it's safe to switch? It looks like I there is a 2 year fix with Scottish Power that is cheaper than the Together tariff. Even if it's not the cheapest at least they are unlikely to go out of business & cause me this unwanted hassle.
    • PenryP
    • By PenryP 18th Dec 18, 3:38 PM
    • 7 Posts
    • 3 Thanks
    PenryP
    I'm in the SWEB region, and the prices here are


    Elec 15.02 p/kWh + 26.17p/day, which for me is 25% increase in rate, + 1.3p/day



    Gas 3.79p p/kWh + 19.06p/day, which for me is 38% increase in rate, - 4.5p/day


    no mention in the tariff email if those figures include VAT @ 5% or if that wil be added on later.
    • nigelbb
    • By nigelbb 18th Dec 18, 4:04 PM
    • 2,413 Posts
    • 3,190 Thanks
    nigelbb
    Ino mention in the tariff email if those figures include VAT @ 5% or if that wil be added on later.
    Originally posted by PenryP
    It would not be legal to quote only VAT-free prices to a consumer. My email had the tariff described as "Together OS Dec 18 (inc VAT)".

    As there is no mention of paying a penalty to switch I assume that I will be able to switch without an early exit fee just as soon as my credit from OneSelect has been transferred over.
    • masonic
    • By masonic 18th Dec 18, 4:54 PM
    • 11,767 Posts
    • 9,401 Thanks
    masonic
    Just got the email with the tariff from Together & it looks like a 25-30% price hike over what I was paying OneSelect. I realise that OneSelect went bust partly because they weren't charging enough but this is ridiculous. Very poor communication too as full info on the tariff is missing so I am not even sure if it is fixed or what is the end date or how it compares with Together's other tariffs.
    Originally posted by nigelbb
    It is a temporary tariff lasting 6 months, or until the date your account is fully open and you move to one of their other tariffs / switch away.

    It's best to do a comparison with the cheapest available tariff rather than comparing to the tariff you were on. Wholesale prices have gone up significantly in the past few months - probably part of the reason One Select failed.

    For me, the tariff is quite competitive (inc VAT):
    Elec: 15.02p
    Elec E7: 15.52p / 10.68p
    Standing: 24.10p

    I'm on E7 and the night rate is 2p more expensive, but other than that pretty close to the cheapest available deal. I use about 70% of my energy at peak times. I could only save about 3%, or £15-20 a year by switching elsewhere.

    This is a lot better than I was fearing!
    Last edited by masonic; 18-12-2018 at 5:01 PM.
    • masonic
    • By masonic 18th Dec 18, 4:57 PM
    • 11,767 Posts
    • 9,401 Thanks
    masonic
    As there is no mention of paying a penalty to switch I assume that I will be able to switch without an early exit fee just as soon as my credit from OneSelect has been transferred over.
    Originally posted by nigelbb
    There's no penalty to switch from this tariff, as covered in the FAQ on their website. If you are eager to switch, you can probably start the process just as soon as you have account details - there is a cooling off period before the switch initiates anyway so by that time you may have the credit, and if not it should be reclaimable.
  • archived user
    Anyone know how long before it's safe to switch? It looks like I there is a 2 year fix with Scottish Power that is cheaper than the Together tariff. Even if it's not the cheapest at least they are unlikely to go out of business & cause me this unwanted hassle.
    Originally posted by nigelbb
    Have a read of the raft of reviews about SP on Trustpilot et al. They are still under Ofgem scrutiny. My own experience of SP is no Final Bill for nearly 5 months: one property; one meter; two Supply Numbers and two suppliers who are both billing me. Give me a small supplier like Octopus or Zog any day. I will accept the very small risk that they could go under.
    • Kennny
    • By Kennny 18th Dec 18, 5:37 PM
    • 22 Posts
    • 21 Thanks
    Kennny
    I received the same email notification, surprised to read this part:
    You will have received an email asking you to confirm your details and enter your meter readings. We know this is a busy time of year and we donít want to trouble you but this makes the transfer process so much easier and means you only pay for what you should.
    But I haven't received an email asking me to confirm details and enter meter readings.


    Anyone else in the same position?
    • masonic
    • By masonic 18th Dec 18, 6:26 PM
    • 11,767 Posts
    • 9,401 Thanks
    masonic
    Anyone else in the same position?
    Originally posted by Kennny
    You should have received an email, several of us have. It would be worth getting in touch with them to provide the details.
    • geoffibs
    • By geoffibs 18th Dec 18, 6:38 PM
    • 20 Posts
    • 11 Thanks
    geoffibs
    Said I should have received mail for confirmation but I haven't yet either. I guess they are behind - quite a lot of processing to do.

    I notice the Oneselect account page is still running normally with all details so I've asked from the contact option there.
    • maddyboy
    • By maddyboy 18th Dec 18, 7:36 PM
    • 48 Posts
    • 84 Thanks
    maddyboy
    Same boat, no email requesting meter reading. One select also took a direct debit payment on the 11th December which isnít showing when I log into my OneSelect account, not sure what I should do?
    • maddyboy
    • By maddyboy 18th Dec 18, 7:39 PM
    • 48 Posts
    • 84 Thanks
    maddyboy
    Also had a text from together energy today : Hi David. You should have an email from Together Energy asking you to confirm your details & give meter reads. Please action ASAP. Thanks
    • antrobus
    • By antrobus 18th Dec 18, 9:40 PM
    • 16,704 Posts
    • 23,642 Thanks
    antrobus
    I received the same email notification, surprised to read this part:
    But I haven't received an email asking me to confirm details and enter meter readings.


    Anyone else in the same position?
    Originally posted by Kennny
    Yes.

    I intend replying to their tariff email, supplying the 14 December readings, and asking what details they want confirmed.
    • Winnieweg
    • By Winnieweg 18th Dec 18, 9:54 PM
    • 3 Posts
    • 0 Thanks
    Winnieweg
    We received a text but no email today. Have taken photo of readings and also screen shot the one select account page. Really confused as to best course of action. Annoyed cannot switch now as just had mse email with Bulb offer which it looks like we will miss!!!
    • Spivved1987
    • By Spivved1987 18th Dec 18, 10:27 PM
    • 84 Posts
    • 13 Thanks
    Spivved1987
    There's an interesting article in Private Eye which said that basically Ofgem set the bar too low for new entrants to the market. I was amazed to read that many of the new energy suppliers are so small that they don't even need to file proper accounts, merely the 'mickey mouse' accounts which the Government allows small companies to file. I am an accountant who works for a company which files Small Company Accounts, so I am familiar with their shortcomings.


    Just out of interest, a few days ago I got the latest filed accounts of the energy company I moved to last July, as recommended by the good Martin. I was gobsmacked to see that, sure enough, my new energy company filed these joke accounts!


    I anticipate more such failures, and can only hope that administrative hassle/lost credit doesn't send me back to Scottish Power with my tail between my legs....
    • DavidFBailey
    • By DavidFBailey 19th Dec 18, 9:15 AM
    • 1 Posts
    • 0 Thanks
    DavidFBailey
    Yes same boat, I hope they have made an error rather than this being a policy to confirm the Tariff, which they probably have to, while delaying the possibility of switching away from it for as long as the Ofgen rules allow them to. The enforced rates are about 25% above the deal I would like to switch to. I contacted the Customer service of Together but they were unable to send the link or resend the email that allows registration and the logging of readings which seems strange.
    They said that I would be contacted within 21 days.
    Has anyone had the registration email?
    Regards David
    • orient123
    • By orient123 19th Dec 18, 9:30 AM
    • 1 Posts
    • 0 Thanks
    orient123
    OneSelectTogether
    I have had an email saying I am on a new tariff named Together OS Dec 19. The email also says;
    Over the next four months we will be in touch with you to offer you something better suited to your needs.
    Problem is, I can feed this new tariff name into the ENERGY CLUB comparison site ,and up to 4 months on the temporary tariff could prove expensive--- at this time of year.
    We need to see just how competitive is this temporary tariff.
  • archived user
    There's an interesting article in Private Eye which said that basically Ofgem set the bar too low for new entrants to the market. I was amazed to read that many of the new energy suppliers are so small that they don't even need to file proper accounts, merely the 'mickey mouse' accounts which the Government allows small companies to file. I am an accountant who works for a company which files Small Company Accounts, so I am familiar with their shortcomings.

    Originally posted by Spivved1987
    Even if the bar for getting Supply Licences was raised it wouldn't have made much difference to Spark's failure after 11 years of trading. Suppliers that have backers with deep pockets are also finding the going hard. Bristol Energy is backed by Bristol Council which has now loaned its energy company £27M with a reported trading loss of £8.4M loss in the previous year. Bristol Energy is saying that it will start paying the Council back in 2021. (Source: Bristol Post)

    Portsmouth Council - has just pulled the plug on Victory Energy before it even started trading with reported estimated losses of up to £4M. The Council is now looking to see if it makes sense to go into a White Label arrangement with Robin Hood Energy.
    • brewerdave
    • By brewerdave 19th Dec 18, 10:57 AM
    • 5,597 Posts
    • 2,489 Thanks
    brewerdave
    Yes same boat, I hope they have made an error rather than this being a policy to confirm the Tariff, which they probably have to, while delaying the possibility of switching away from it for as long as the Ofgen rules allow them to. The enforced rates are about 25% above the deal I would like to switch to. I contacted the Customer service of Together but they were unable to send the link or resend the email that allows registration and the logging of readings which seems strange.
    They said that I would be contacted within 21 days.
    Has anyone had the registration email?
    Regards David
    Originally posted by DavidFBailey

    Yup; I had the "registration" email on Sunday morning -asked for confirmation of details and meter readings -marked URGENT.
    Have also now had confirmation of tariff details - actual tariff (p/kwh) isn't too bad @15.02 compared with some I've seen recently BUT the proposed S/Charge is the highest I've ever had to put in my spreadsheets!! - 25.45p/day!
    • every lot helps
    • By every lot helps 19th Dec 18, 11:02 AM
    • 4 Posts
    • 0 Thanks
    every lot helps
    Not received email about details
    In the same boat as others on here.

    I received a "Festive Welcome" email telling me I'd be getting switched over on the 14th and that they'd be in touch to get my details and confirm meter readings.

    Then yesterday I got an email telling me my new tariff and that "you will have received an email asking you to confirm your details and enter your meter readings". However I have received no such email and when I rang up they just told me to sit tight.

    Given the new tariff is about 30% more expensive than OneSelect's was, I guess there's little incentive for them to be quick about it.
    Last edited by every lot helps; 19-12-2018 at 11:04 AM. Reason: Post unfinished
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