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  • FIRST POST
    • emmac1
    • By emmac1 11th Dec 18, 3:53 PM
    • 9Posts
    • 3Thanks
    emmac1
    Oneselect ceased trading
    • #1
    • 11th Dec 18, 3:53 PM
    Oneselect ceased trading 11th Dec 18 at 3:53 PM
    Hi everyone,
    I have been with Oneselect for a while and wanted to reduce my DD as my account is £75 in credit, so emailed customer services last week, with no reply. Having sent another email today, I received an email from Ofgem, saying Oneselect has ceased trading and Ofgem will appoint another service provider.
    Was anyone else aware of this?
    Could someone please advise me what to do?
    Many thanks
Page 1
  • archived user
    • #2
    • 11th Dec 18, 3:58 PM
    • #2
    • 11th Dec 18, 3:58 PM
    Welcome to the forum. Details here:

    https://www.ofgem.gov.uk/publications-and-updates/ofgem-protects-customers-failed-supplier-one-select

    Your credit balance is 100% protected and it will be credited to your new account with the Supplier of Last Resort.
    • merchcon55
    • By merchcon55 11th Dec 18, 3:59 PM
    • 113 Posts
    • 100 Thanks
    merchcon55
    • #3
    • 11th Dec 18, 3:59 PM
    • #3
    • 11th Dec 18, 3:59 PM
    There is another thread you should read:

    https://forums.moneysavingexpert.com/showthread.php?t=5936493


    For now, take a meter reading - I was in fact still able to go onto the Oneselect website today and enter a meter reading today.


    I have stopped my Direct Debit with them, which would have had a payment taken next week.


    For now, we have to wait and see who OFGEM will appoint as our new supplier. Then we can decide whether or not to stay with that new supplier.
    • emmac1
    • By emmac1 11th Dec 18, 4:01 PM
    • 9 Posts
    • 3 Thanks
    emmac1
    • #4
    • 11th Dec 18, 4:01 PM
    • #4
    • 11th Dec 18, 4:01 PM
    Many thanks to you both for your advice. Hopefully the changeover will run smoothly and customers will not lose their credit
  • archived user
    • #5
    • 11th Dec 18, 4:08 PM
    • #5
    • 11th Dec 18, 4:08 PM
    Many thanks to you both for your advice. Hopefully the changeover will run smoothly and customers will not lose their credit
    Originally posted by emmac1
    Your credit is protected by a Levy which is added to the energy bills of all energy consumers. With over 10% of the 70 or so suppliers having failed so far this year, it could prove to be an additional cost that most people will not welcome.
    • WhoIsThat
    • By WhoIsThat 11th Dec 18, 4:21 PM
    • 176 Posts
    • 78 Thanks
    WhoIsThat
    • #6
    • 11th Dec 18, 4:21 PM
    • #6
    • 11th Dec 18, 4:21 PM
    Hi everyone,
    I have been with Oneselect for a while and wanted to reduce my DD as my account is £75 in credit, so emailed customer services last week, with no reply. Having sent another email today, I received an email from Ofgem, saying Oneselect has ceased trading and Ofgem will appoint another service provider.
    Was anyone else aware of this?
    Could someone please advise me what to do?
    Many thanks
    Originally posted by emmac1


    Last edited by WhoIsThat; 11-12-2018 at 4:25 PM.
    • Legendino
    • By Legendino 11th Dec 18, 5:38 PM
    • 11 Posts
    • 1 Thanks
    Legendino
    • #7
    • 11th Dec 18, 5:38 PM
    • #7
    • 11th Dec 18, 5:38 PM
    I am (was) in my 2nd year with OneSelect. The 1st year (ended approx Jun 2018) was Ok, I was on a fixed tariff and the price was as good as any and better than most. I have watched them go downhill over the last few months Attempting to put up my DD by a ridiculous amount that bore no relation to energy consumed over the previous year. (cashflow problems ?) Then there were stories about the sister/parent company in Holland getting in financial trouble and winding up I believe. I believe OneSelect is the 7th small energy provider to 'fold' this year and the 3rd in the last 3 weeks. So much for privatisation and competition eh ?
    Last edited by Legendino; 12-12-2018 at 6:58 PM.
    • masonic
    • By masonic 11th Dec 18, 6:58 PM
    • 11,725 Posts
    • 9,353 Thanks
    masonic
    • #8
    • 11th Dec 18, 6:58 PM
    • #8
    • 11th Dec 18, 6:58 PM
    I have stopped my Direct Debit with them, which would have had a payment taken next week.
    Originally posted by merchcon55
    I won't be cancelling mine until immediately before the next payment. The last failed company, Spark, was taken over by Ovo and they honoured existing tariffs. No doubt One Select's prices will be deemed too cheap to preserve, but here's hoping.
    • ARK5
    • By ARK5 11th Dec 18, 8:53 PM
    • 51 Posts
    • 56 Thanks
    ARK5
    • #9
    • 11th Dec 18, 8:53 PM
    • #9
    • 11th Dec 18, 8:53 PM
    I am (was) in my 2nd year with OneSelect. The 1st year (ended approx Jun 2018) was Ok, I was on a fixed tariff and the price was as good as any and better than most. I have watched them go downhill over the last few months Attempting to put up my DD by a ridiculous amount that bore no relation to energy consumed over the previous year. (cashflow problems ?) Then there were stories about the sister/parent company in Holland getting in financial trouble and winding up I believe. I believe OneSelect is the 9th small energy provider to 'fold' this year and the 3rd in the last 3 weeks. So much for privatisation and competition eh ?
    Originally posted by Legendino
    I had a similar experience. Great at first and gradually became quite awful. When my fixed tariff ran out in September, I rang them and they put me on another fixed rate while I decided whether to switch. They also agreed my DD was too high. Within a couple of weeks, I had an account assessment from them and they put my monthly payment up £35! Anyway, I switched provider mid-November and had my final statement last week. Silly me, I didn't call straight away to claim my £130 closing credit - I got round to it today and heard the recorded message about having ceased trading. I believe I'll get my £130 one way or another (don't know who from as I won't be a customer of whoever is appointed by Ofgem) but I could do with it now and it looks like it will be January now at the earliest.
    • Legendino
    • By Legendino 12th Dec 18, 7:00 PM
    • 11 Posts
    • 1 Thanks
    Legendino
    I have an approx credit balance of £120.00, it will all work out . . . . eventually.
    • matelodave
    • By matelodave 13th Dec 18, 7:44 AM
    • 4,491 Posts
    • 2,868 Thanks
    matelodave
    In my experience with two failed energy companies (GB Energy and Iresa) it seems to take around three months to get your credit back from the new supplier possibly a bit longer if the old supplier's accounts were in a bit of a shambles
    Never under estimate the power of stupid people in large numbers
    • Westsussex
    • By Westsussex 13th Dec 18, 6:46 PM
    • 1 Posts
    • 0 Thanks
    Westsussex
    Oneselect and Ofgem decision
    We left OneSelect in June this year, and it took a very long time - till I contacted the in September, for them to generate our final bill and then another month to get our balance back. I made a complaint to Ofgem about their customer service. OneSelect and I had reached deadlock.

    The ombudsman found in our favour and has ordered OneSelect to pay us £75.

    I suspect that all is lost and we won't be paid but I don't know what happens in this situation? Any ideas?
    • antrobus
    • By antrobus 13th Dec 18, 7:03 PM
    • 16,692 Posts
    • 23,629 Thanks
    antrobus
    OFGEM have appointed Together Energy to take on OneSelect’s customers after they ceased trading. This appointment will take effect on Friday 14 December.

    https://www.ofgem.gov.uk/publications-and-updates/oneselect-customers-your-questions-new-supplier-together-energy

    Together Energy tariffs are here
    https://togetherenergy.co.uk/terms/tariffs/
    • wavelets
    • By wavelets 13th Dec 18, 7:10 PM
    • 1,162 Posts
    • 512 Thanks
    wavelets
    We left OneSelect in June this year, and it took a very long time - till I contacted the in September, for them to generate our final bill and then another month to get our balance back. I made a complaint to Ofgem about their customer service. OneSelect and I had reached deadlock.

    The ombudsman found in our favour and has ordered OneSelect to pay us £75.

    I suspect that all is lost and we won't be paid but I don't know what happens in this situation? Any ideas?
    Originally posted by Westsussex
    I am owed compensation by OneSelect, will Together Energy pay me this?



    No. Together Energy will not pay this compensation. You should contact OneSelect’s administrators in this situation. We will publish their contact details in ‘Further help and advice’ below when they are appointed.
    https://www.ofgem.gov.uk/publications-and-updates/oneselect-customers-your-questions-new-supplier-together-energy
    • masonic
    • By masonic 13th Dec 18, 7:45 PM
    • 11,725 Posts
    • 9,353 Thanks
    masonic
    OFGEM have appointed Together Energy to take on OneSelect’s customers after they ceased trading. This appointment will take effect on Friday 14 December.

    https://www.ofgem.gov.uk/publications-and-updates/oneselect-customers-your-questions-new-supplier-together-energy

    Together Energy tariffs are here
    https://togetherenergy.co.uk/terms/tariffs/
    Originally posted by antrobus
    Wow, out of the frying pan into the fire... "Clydesdale-based Together Energy launched in October 2016. It currently supplies gas and electricity to about 6,000 customers." Not sure if that figure is up to date, but now it has another 36,000 customers, that's quite a jump.

    It's not looking very competitive for me on any of its tariffs, so I don't imagine I'll stay (remember to add on VAT if using the link quoted).

    MSE Cheap Energy Club feedback rating: Limited feedback – 15% Great, 10% Okay, 75% Poor
    Last edited by masonic; 13-12-2018 at 7:50 PM.
    • brewerdave
    • By brewerdave 13th Dec 18, 8:14 PM
    • 5,592 Posts
    • 2,487 Thanks
    brewerdave
    Well if Together Energy are as poor as it seems (from a quick scan/search online) then the sooner the switch is completed the better - then onwards (but at this moment not sure where??).
    Xmas is bound to put a big spanner in the works however, can't see the switch to Together completing before ~ 2nd week in January -and by that time God knows where the leccy prices will be
    • antrobus
    • By antrobus 13th Dec 18, 8:17 PM
    • 16,692 Posts
    • 23,629 Thanks
    antrobus
    Wow, out of the frying pan into the fire... "Clydesdale-based Together Energy launched in October 2016. It currently supplies gas and electricity to about 6,000 customers." Not sure if that figure is up to date, but now it has another 36,000 customers, that's quite a jump.....
    Originally posted by masonic
    We have grown to more than 60,000 customers in our first 18 months of trading.
    https://togetherenergy.co.uk/about-us/

    But still quite a jump.

    It's not looking very competitive for me on any of its tariffs, so I don't imagine I'll stay (remember to add on VAT if using the link quoted).....
    Originally posted by masonic
    Same here. We'll have to see what options they will be offering.
    • brewerdave
    • By brewerdave 13th Dec 18, 8:25 PM
    • 5,592 Posts
    • 2,487 Thanks
    brewerdave
    Just put Together Energy Oct 19 fix into my spreadsheet - another £140pa above One Select deal I was on And the actual tariff they "offer" us will probably be far worse

    Beginning to wish I'd stuck with Octopus when Iresa went down - about £80 less than this potential Together price!!!
    • nigelbb
    • By nigelbb 18th Dec 18, 1:27 PM
    • 2,395 Posts
    • 3,179 Thanks
    nigelbb
    Just got the email with the tariff from Together & it looks like a 25-30% price hike over what I was paying OneSelect. I realise that OneSelect went bust partly because they weren't charging enough but this is ridiculous. Very poor communication too as full info on the tariff is missing so I am not even sure if it is fixed or what is the end date or how it compares with Together's other tariffs.

    Together OS Dec 18 (inc VAT)

    Elec Rates
    Standing Charge (p/day) 25.01p
    Unit Rate (p/kwh) 15.02p

    Elec Economy 7 Rates
    Standing Charge (p/day) 25.46p
    Unit Rate (p/kwh) 16.12p peak, 10.03p offpeak

    Gas Rates
    Standing Charge (p/day) 19.06p
    Unit Rate (p/kwh) 3.56p

    Your Together Energy Tariff

    Things are certainly moving quickly here as we move to get you registered in our systems. Obviously it’s a big job accessing all the records and migrating them to our system.


    You will have received an email asking you to confirm your details and enter your meter readings. We know this is a busy time of year and we don’t want to trouble you but this makes the transfer process so much easier and means you only pay for what you should.

    We can confirm that you will be on the following tariff from Friday 14th December:

    Together OS Dec 18 (inc VAT) Elec Rates Elec Economy 7 Rates Gas Rates
    Unit Rate (p/kwh) 15.02p 16.12p peak, 10.03p offpeak 3.56p
    Standing Charge (p/day) 25.01p 25.46p 19.06p

    This is only a temporary tariff: it is competitive and cheaper than the recent price cap that Ofgem implemented into the industry. Over the next four months we will be in touch with you to offer you something better suited to your needs.

    We have retained the staff at OneSelect, and you can contact us the same ways you always have. We are committed to making this a seamless transition for you.

    Try us out over the next few weeks and we hope we can convince you to stay!

    We will be in touch shortly regarding your direct debt which will transfer to us and then we will confirm when you have been officially registered with us – this can take up to 21 days.

    Thank you for your patience.

    Regards,
    The Together Team
    • brewerdave
    • By brewerdave 18th Dec 18, 2:17 PM
    • 5,592 Posts
    • 2,487 Thanks
    brewerdave

    Together OS Dec 18 (inc VAT)

    Elec Rates
    Standing Charge (p/day) 25.01p
    Unit Rate (p/kwh) 15.02p

    Elec Economy 7 Rates
    Standing Charge (p/day) 25.46p
    Unit Rate (p/kwh) 16.12p peak, 10.03p offpeak

    Gas Rates
    Standing Charge (p/day) 19.06p
    Unit Rate (p/kwh) 3.56p
    Originally posted by nigelbb

    Haven't had anything yet -wonder if that's because I cancelled my DD with OneSelect as soon s they went bust (just don't trust administrators!!)
    To be fair the leccy rate isn't too bad - if I got offered that (on a 6 month fix as per their FAQs) then it would mean an extra £6 pm over OS tariff.- but still less than First Utility's tariff that I went onto after Usio collapsed and only marginally more than the Octopus rate I rejected when Iresa went to the wall.
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