Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • Deblittle
    • By Deblittle 8th Oct 18, 7:39 PM
    • 1Posts
    • 1Thanks
    Deblittle
    Onestream broadband
    • #1
    • 8th Oct 18, 7:39 PM
    Onestream broadband 8th Oct 18 at 7:39 PM
    Does anyone have any experience of this company? I know they are fairly new to providing home broadband but I can't find any reviews anywhere , any advice welcomed, thanks
Page 1
    • JJ Egan
    • By JJ Egan 9th Oct 18, 8:50 AM
    • 12,546 Posts
    • 5,651 Thanks
    JJ Egan
    • #2
    • 9th Oct 18, 8:50 AM
    • #2
    • 9th Oct 18, 8:50 AM
    New supplier less than 6 months old not likely to be any/ many reviews
    • Colin_Maybe
    • By Colin_Maybe 9th Oct 18, 9:23 AM
    • 4,138 Posts
    • 2,385 Thanks
    Colin_Maybe
    • #3
    • 9th Oct 18, 9:23 AM
    • #3
    • 9th Oct 18, 9:23 AM
    Never even heard of them until your thread but given their prices I wouldn't hold your breath waiting on customer feedback.
    • VirginedOut
    • By VirginedOut 9th Oct 18, 1:11 PM
    • 32 Posts
    • 8 Thanks
    VirginedOut
    • #4
    • 9th Oct 18, 1:11 PM
    • #4
    • 9th Oct 18, 1:11 PM
    Onestream is owned by OneCom who have a strategic partnership with Vodafone.

    https://onecom.co.uk/onecom-buys-evolve-in-deal-set-to-bring-7m-new-earnings-in-first-year/

    You have to search quite a bit to find out details about who owns OneStream however it just seems to me that OneStream fibre is actually Vodafone fibre just repackaged in a different way.

    OneCom also own the following websites;

    commsmanager.com
    connectwithevolve.co.uk
    connectwithonecom.co.uk
    • QQQ
    • By QQQ 18th Dec 18, 2:58 PM
    • 287 Posts
    • 16 Thanks
    QQQ
    • #5
    • 18th Dec 18, 2:58 PM
    • #5
    • 18th Dec 18, 2:58 PM
    Have a look at their awful reviews on Trustpilot - https://uk.trustpilot.com/review/www.onestream.co.uk
    • chaoszone
    • By chaoszone 10th Jan 19, 1:57 PM
    • 13 Posts
    • 2 Thanks
    chaoszone
    • #6
    • 10th Jan 19, 1:57 PM
    • #6
    • 10th Jan 19, 1:57 PM
    I took the plunge on the Black Friday deal (9.99) and have been using the standard broadband for a while now so I thought it's time to give my opinion. I moved from Sky and the biggest complaint I've had is that the download speed is not as good. I believe they piggyback on the Vodafone network and it seems to correlate with reviews of Vodafone's ISP division. However, the ping rate is fast so I would imagine that if you are an online gamer to a certain extent it is a plus point. I've not had problems with IPTV up to now but I do think that it would be in the company's best interest to focus on improving it's download speed. I personally had a smooth transition and have not had reason to contact them directly so I can't comment on customer service. The router is pretty basic but it does the job. Being a new kid on the block there's room for improvement so I guess it remains to be seen as to how good it will be in the long term.

    It appear like they have different deals with different comparison sites and at the time of writing "broadband-finder" seem to have the best deal for them.

    A point to make though is that there is a massive price hike after 12 months so be careful when your contract is ending.
    Last edited by chaoszone; 10-01-2019 at 2:44 PM.
    • dbunea
    • By dbunea 2nd Feb 19, 10:10 PM
    • 1 Posts
    • 1 Thanks
    dbunea
    • #7
    • 2nd Feb 19, 10:10 PM
    To be avoided
    • #7
    • 2nd Feb 19, 10:10 PM
    I wanted to switch to this provider, but they did everything wrong. They weren't capable of making an appointment with an engineer to come and fix the installation, but they did charge me for nothing (and the refund is still pending). Their communication was very poor and delayed. Of course I then decided to find another provider which run everything smoothly.

    Onestream - probably the worst company I had to deal with ever.
    • GBpeewit
    • By GBpeewit 18th May 19, 9:19 AM
    • 1 Posts
    • 0 Thanks
    GBpeewit
    • #8
    • 18th May 19, 9:19 AM
    • #8
    • 18th May 19, 9:19 AM
    OneStream about to default ?
    I applied for broadband with Onestream for Jetstream Fibre Unlimited Broadband Including Line Rental on 16th April. They confirmed that I could receive the service and asked for a 69.98 up front payment. I paid this. Then on 17th April they said that they could not provide the service to my FTTP property, cancelled the order and promised a refund. Some weeks later I chased up as I had not received a refund. Now over a month has passed and despite chasing a second time still I have had no refund. They promised me broadband but failed to provide it. Then they promised me a refund and have failed to meet their promised timescale. Does not look good. Maybe they are about to default as a company. Avoid.
    • JJ Egan
    • By JJ Egan 18th May 19, 10:27 AM
    • 12,546 Posts
    • 5,651 Thanks
    JJ Egan
    • #9
    • 18th May 19, 10:27 AM
    • #9
    • 18th May 19, 10:27 AM
    BB promise is due i guess to not supplying over FTTP .
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

809Posts Today

7,172Users online

Martin's Twitter