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  • FIRST POST
    • Jimmy_Boy
    • By Jimmy_Boy 11th Feb 18, 10:21 AM
    • 99Posts
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    Jimmy_Boy
    Noisy Neighbour - Not sure of next steps
    • #1
    • 11th Feb 18, 10:21 AM
    Noisy Neighbour - Not sure of next steps 11th Feb 18 at 10:21 AM
    Hi,

    Im not sure if this is the right section of MSE to post this, or even the correct forum. If any suggestions of a more appropriate forum then I'm happy to post there instead.

    TL : DR - Issue with my upstairs neighbours spanning 3+ years. My main issue is impact noise (heavy walking) throughout the night. I have exhausted all options with the council to resolve the issue, and now don't know what to do.

    This is a long story that has spanned approximately 3+ years now, so i'll try to condense it as much as possible highlighting the key points.

    I have lived in my downstairs flat for 20 years now. In that timeframe I have had approx 5 different upstairs neighbours and never had an issue... until the current tenants moved in 3 - 4 years ago.

    From my research, there are two distinct types of noise classification - Airbound sounds, and impact sound. Air bound sounds = Music, Speaking/Shouting etc..., Impact sounds = footfall, foot steps, dropped objects etc....

    Im suffering with both types of sound, but the sounds that really bother / disturb me are the impact noises - primarily heavy walking. The tenants have no carpet upstairs, just the floorboard the property was built with. The main issue is that the woman upstairs is regularly active throughout the night, she is a heavy walker meaning I hear a lot of impact sounds making it difficult / impossible to get to sleep. I have had many discussions with them politely about the disturbance they are causing me. The annoying thing is, they are always polite (ish) and say the right thing such as 'we need to get this sorted', however the words do not turn into actions, and the problem persists. After about 12 months I offered to buy them carpet, underlay and to have it fitted at my own expense in order to try and resolve the issue, but got the reply 'Were not making any noise, and we don't want carpet'

    After the above failed I gave it a few more months and nothing improved so reported it to my council. Was sent a log to keep. Logged events, returned, and then got a response saying it was 'just living noise'. Even though there were LOTS of events recorded at 1am, 2am, 3am, 4am, 5am, 6am etc...

    I made a montage of sounds I hear recorded on my iPad, primarily of the louder sounds. The issue is, the footfall is what really bothers me, and by its random nature (i.e., you never know when its going to happen) it makes it difficult to get the iPad, open the app, and hit record while the sound is active, also what is recorded does not represent what is actually heard - explained more near the bottom.

    Here's the video of a selection of sounds recorded over a short period of time. I believe a lot of the sounds recorded are dogs and cats jumping/landing and running.
    https://www.youtube.com/watch?v=MyuE5y35NKM

    About another year went by with no improvement, and I reported it again stating that I was very disappointed with the first response from the councils 'its just living noise' and pointed out that no one has taken any time to look into this issue and see / hear me personally. I also pointed out how this is having a serious negative effect on my health / mental health, and also, how I feel the majority of the issue would be resolved if carpet was fitted upstairs.

    I then had a visit from my 'Neighbourhood Enforcement Officer' and she liaised with the upstairs neighbours and agreed the main problem is the lack of carpet upstairs but stated that the council 'cant force them to have carpet'. She said she would see what she could do and would get back to me. She got back to me saying she had got some rugs for upstairs and the tenants had agreed to have them fitted so this would hopefully go some way to solving the problem. This was the first bit of positive news in this whole ordeal so my spirits where lifted a little. I then got a call about 1 week later from the Neighbourhood Enforcement Officer saying that she had just been to the tenants upstairs to deliver the rugs, but on arrival the tenants refused her access and said they changed their minds and don't want the rugs anymore.

    After this, it was decided to put sound recording equipment into my property. Upstairs where advised noise recording equipment was being installed, and typically it was much quieter than usual, ultimately resulting in the council saying there is not sufficient evidence to take any further action. When the sound recording equipment is installed you are instructed of how you press a button to record sounds, and it will capture 5-10 seconds of sound before you press the button. For my particular issue, I don't feel this method for recording is suitable. I am at work for 10 - 12 hours per day, and then in order for me to capture these sounds I am reporting that happen throughout the night, I have to then stay up throughout the night to press the button when a sound happens. Not only this, but you then have to write down the time, noise, duration etc... when am I meant to sleep ? This might work if you have a noisy neighbour blasting out loud music for a period of time, but for my particular complaint, it just adds more inconvenience to me.

    During this whole ordeal I have tried various different types of ear-buds to try and block out the noise, but none of these have worked for me - I still hear the noise. I have spent about a month away from home staying at friends and neighbours just to try and get some sleep. I have also spent about a week sleeping in my works van (in the front seats - back loaded with equipment) just to get some sleep - all while paying rent I might add. I have been to the doctors who signed me off work for 2 weeks (lost pay), and he also prescribed me anti-depressants. Trying to hold down my job through all of this has been tough, and to be honest I'm not sure how I have managed to do so. I am constantly depressed, on-edge, short of patience and in a generally bad mood.

    About 1 year ago I discovered wearing over-ear headphones and playing white noise at a reasonable volume blocks out the noise. So for the last 1+ year this is what I have been doing to get to sleep. However this is now giving me sore ears, and also affecting my hearing, also a sore neck as not being able to lye comfortably due to the bulk of the headphones.


    What Now ?

    One option is for me to move property and believe me I have thought very long and hard about this, but there are some things stopping me from going this route. 1 - I have spent a lot of money renovating my property and I was happy here before the current tenants where moved in above. 2 - I have purchased my property under the 'Right To Buy' scheme, and I cannot sell the property for at least 5 years, if I do, I would have to pay back a significant amount of money, probably £40,000 +

    In my tenancy agreement there are the following stipulations :

    • You are not permitted to have pets without prior written permission from the Council. The Council can withdraw permission at any time.

    • You must not do anything, or permit to be done any annoyance to the other tenants of the Building. Noise, including the use of radio or television must not be audible outside the premises between the hours of 11pm and 7am.

    • You must keep the flat carpeted except the kitchen and bathroom which must be covered with a suiutable material to avoid the transmission of noise.

    I had previously stated to the Neighbourhood Enforcement Office that I believed there was a general consensus that between the hours of 11pm and 7am it is reasonable to expect a quiet home environment, as pointed out above. The response I got from her was 'Thats a myth'.

    I also raised the fact that I thought we where obliged to carpet the property, also as stated above, the reply from her was 'We can't force them to have carpet'.

    It is also stated above about no pets, yet my neighbours have 2 dogs and 5 cats, they did have 13 cats at one point! I got no response to that question.

    So, why do I have to adhere to these regulations, but my neighbours do not?

    Its now been about 8 months since the sound recording equipment was installed and the issue is still present. I contacted the council again informing them that the issue is still ongoing and I feel my only option now is to soundproof the inside of my property in an attempt to resolve the ongoing problem, and asked if there are any other avenues to explore before I do this.

    The reply I got from her comprised of 2 parts
    1. I would need to apply for permission to carry out the work and fill out a 'application for house alterations form' which may be declined.
    2. To use an app called 'The Noise App' to record the noises once again. However, if the results of using the 'The Noise App' where not sufficient, then the council would close the case and no further action would be taken on the matter.

    I found the first point very disappointing. I will potentially be declined permission to soundproof and I also can't move as explained above.

    I then decided to give 'The Noise App' (https://itunes.apple.com/gb/app/the-noise-app/id926445612?mt=8) a try to see how it works. I was not too hopeful as the app has a very low rating from users saying it records a lot of static noise, and doesn't record quiet sounds. I was also disappointed to see that you still have to press a button to record sound, as explained I find this method not very suitable to my particular issue.

    I recently discovered that I can recreate the kind of impact sounds that are disturbing me from upstairs by banging a wall that separates my living room from the kitchen - it makes a loud thud / boom sound / vibration. The other walls in my property do not make this sound - don't know why ? With this in mind, I used The Noise App while banging the wall to see how the app worked and in turn what it recorded. It recorded nothing!

    With the above in mind, I used an SPL meter app and done the same (using Z weighting), this recorded SPL levels approaching 70db. I made a short comparison video showing that while the SPL levels are approaching 70db, The Noise App records nothing.

    Heres the video - https://www.youtube.com/watch?v=gUBE8XW-stA

    When viewing the above video you need to consider that when present in the room, there is a deep thud / boom in the room that is clearly audible / felt. However The Noise App records nothing, nor does the phone recording the video. It demonstrates that these impact sounds are not adequately recorded when recorded purely as a waveform - the SPL needs to be factored in too.

    Its obvious to me that The Noise App is not suitable for my situation, and it also makes me question what was recorded when the sound equipment was first installed, and also what are the council using to determine a noise as being a disturbance / nuisance ? If they are simply listening to a recorded waveform and subjectively determining if it is disturbing, then as demonstrated this methodology is not sufficient as it does not represent the boom sounds that are heard and picked up by an SPL meter measuring up to 70db.

    Im just not sure what to do now. Im considering visiting the CAB for advice, but after that I'm not sure.

    Any advice welcomed.
Page 3
    • Loz01
    • By Loz01 12th Jul 18, 4:34 PM
    • 1,716 Posts
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    Loz01
    People are so inconsiderate, it's unreal. We have a neighbour who owns a rusty white van (2002 plate) and he goes to work in the morning. Fine, but he leaves at 7:30 and he will rev the van up and leave it running anywhere from 15-45 minutes before he actually leaves. He goes back in the house and just leaves it chugging away loudly. And I dont just mean in the winter to clear ice or snow, all year round. Eventually he comes back and gets in, sits in there for a while longer with music playing and windows down before revving off. Its almost as if HE'S up at 7:30am so everyone else should be.
    • unholyangel
    • By unholyangel 12th Jul 18, 5:38 PM
    • 13,596 Posts
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    unholyangel
    As a new user I!!!8217;m not allowed to submit links. But if you go onto the UK government petition website search !!!8216;make it law for all property to be soundproofed if above another!!!8217; and you should find the petition.


    This is a petition calling for it to be law for all flats above another property to have sufficient soundproofing for the well being of people living below others. Noisy floorboards bothering you? Footsteps keeping you awake at night? Sound of voices from above? Sign and share this petition. Let!!!8217;s make our well being law.
    Originally posted by Kimbmy1989
    Devils advocate but sound doesn't just travel downwards. By all means make it mandatory for every abode to be soundproofed, but you can't just plonk all the responsibility on the ones above. Especially when downstairs neighbours can be just as annoying/noisy as the upstairs one - sometimes more so. Also, a lot of the noise can travel up through the walls rather than through the ceiling/floor.

    When I first got my own place it was a top/3rd floor flat. Ground floor neighbour would have parties occasionally and you could hear everything so clearly, you'd easily think it came from the flat underneath rather than right down the bottom. I had already (being considerate of my underneath neighbours) paid for soundproof flooring (they only heard me when hoovering or if i dropped something heavy), but the noise from the ground floor neighbour travelled very easily up the walls.

    Unfortunately noise is a side effect of cheap housing. Particularly flats where people are living on top of one another. There are houses that have been standing for hundreds of years and will continue to do so. There are houses being put up now that will be lucky to still be there in 50 years. Yet they call it progress. Go figure.
    Last edited by unholyangel; 12-07-2018 at 5:41 PM.
    Money doesn't solve poverty.....it creates it.
    • Jimmy_Boy
    • By Jimmy_Boy 12th Jul 18, 6:44 PM
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    Jimmy_Boy
    OP, I relate to you so well. I have longterm mental health issues now since a landlord above my old flat, bought the flat and rented it out to one noisy neighbour after another. I even had a day of tinnitus after one fat woman upstairs kept stomping around. She was a horrible woman, who shouted at me after I asked a couple of times politely if she could keep it down.

    Then I moved to another flat via the council and the woman below me would slam her door so hard the whole flat rattled. The council asked her to install soft closing things on her cupboards and doors and she refused and like your neighbour, said she didn’t need them. She also said that she wasn’t slamming doors and it was just her “microwave peeping”. She asked my parents, “What’s she got?” as in mental health problems because I’m autistic.

    There are evil people out there, who purposely want to hurt others. I don’t understand it. I was starting to go so far beyond there I felt like setting the flat on fire. I wanted to hurt those people after how suicidal I felt because they deliberately hurt me. I’m never like that, and I’m not anymore, thank goodness.

    Bear in mind this all happened after years of living completely peacefully with my old neighbours. The place I’m in now is fine as well.

    I signed the petition. I would get legal help if you can, or like the others say, move out. I had to move twice.
    Originally posted by ilovepeoplesoverymuch
    I feel for you. I think this is one of those issues that is really hard to portray how it is affecting you mentally unless you have experienced it yourself. Im glad things are better for you now.
    • Jimmy_Boy
    • By Jimmy_Boy 12th Jul 18, 6:52 PM
    • 99 Posts
    • 25 Thanks
    Jimmy_Boy
    Its almost as if HE'S up at 7:30am so everyone else should be.
    Originally posted by Loz01
    For a long time, I've been of the mindset that 'morning' people are inconsiderate with the attitude of 'well, I'm up, so you can be too'. I have another neighbour on the other side of the road 2 doors down who is often out at 7:15 sawing wood for a shed he is building which has took MONTHS lol

    If I hadn't discovered using headphones to block out the noise, I seriously think I would of lost it by now!
    • dontone
    • By dontone 13th Jul 18, 1:02 PM
    • 4,581 Posts
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    dontone
    I feel for all of you going through this. We had to put up with it, and it's a horrible thing to go through. Not just because of the noise, but also for your own peace of mind. It grates and gets you down.
    We had a couple move in several years ago who, when drunk on a Saturday night would have a real go at each other. He beat her up one night, - they'd only been in the house about 3 weeks - and I called the police who arrested him. They were both lovey dovey the next morning. We reported them to the council, and it went quiet for a while. Then it got to about 4am on a Sunday morning, you could set a watch by them. They'd come in from clubbing, start with the door slamming and that was it for about 2 hours.
    Then they split up, and he, as we found out later had owned the house, rented it to 2 women, who were friends of his, and he's obviously told them about 'Them next door'. So, we ended up with two numpties who slammed every door as loud as possible, run up and down the stairs as if they had pit boots on, and basically made noise at every opportunity. I blame all of them for retriggering my anxiety issues, because I used to listen for it on a night, and it puts you on edge.
    I'll admit to getting my own back occasionally, when they used to be up late, and sleep well into a morning, a vuvazela air horn works wonders. It was just a way of saying 'We are disturbed - you are too'
    In the end, they moved out, and someone had else bought the property halfway through their lease. I actually met the new landlord about 3 days after they moved out, and told him, that if we got anymore disrespectful, noisy people moving in, I was going to sue him. We'd had it for about 8/9 years, and had enough. He took my threat seriously, 'cos we now have a cracking couple next door. I'm dreading it if they decide to leave.
    Hope everybody gets sorted out. Some people don't know how to behave. It's not fair.
    Last edited by dontone; 13-07-2018 at 1:06 PM.
    BEST EVER WINS WON IN ORDER (so far) = Sony Camcorder, 32" lcd telly, micro ipod hifi, Ipod Nano, Playstation 3, Andrex Jackpup, Holiday to USA, nintendo wii, Liverpool vs Everton tickets, £250 Reward Your thirst, £500 Pepsi, p&o rotterdam trip, perfume hamper, Dr Who stamp set, steam cleaner.

    comping = nowt more thrillin' than winnin'
    • productspy
    • By productspy 30th Jul 18, 9:14 PM
    • 8 Posts
    • 18 Thanks
    productspy
    Hi there

    Noise complaints can be dealt with by the local council. They have the power to attend the property and issue on the spot fines. They can also put recording equipment within your property. Try keeping a noise diary as this is one of the first things they will ask you for.

    Good luck!
    • Primrose
    • By Primrose 31st Jul 18, 8:17 AM
    • 8,682 Posts
    • 30,532 Thanks
    Primrose
    Hi there

    Noise complaints can be dealt with by the local council. They have the power to attend the property and issue on the spot fines. They can also put recording equipment within your property. Try keeping a noise diary as this is one of the first things they will ask you for.

    Good luck!
    Originally posted by productspy
    In an ideal world yes. But many councils have lost staff from their Environmental and other departments over recent years and the most that is likely to happen is that you will be asked to keep a noise log or diary for several weeks and then your complaint may get lost in a deepening Pending file.

    Don't give up on this route but don't expect miracles from it either.
    • dekaspace
    • By dekaspace 31st Jul 18, 11:19 AM
    • 4,980 Posts
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    dekaspace
    Ah memories for me of neighbours doing shift work at a few properties ones that would wake me around 5am then say its acceptable as they have work to do and in fact I was lazy for waking up at 8am/9am, then when I woke at 5am would complain how I woke them up as its their day off/they were doing different shifts difference was I was tip toeing about and they would put radio on and sing in shower and such and I was quiet.


    As much as I complain about noise from neighbours overall it hasn't been much outside of the norm, you expect it in student accomodation for example, and house shares can be a nightmare however some people on both sides can be a nightmare I also remember when I rented a studio flat 10 years ago and went to bed most nights at midnight and neighbour 11.30-midnight, used to have him at my door threatening me claiming I was having all night parties just because I went to toilet during night or got glass of water, even went away for a week and when I came back he claimed I had parties every day for that week! I wasn't even in the property! It ended up he assaulted me cowardly when I was carry heavy bag and threatened to stab me, of course he claimed to police he was victim and I was lying and that I had parties was on drugs etc.
    • ilovepeoplesoverymuch
    • By ilovepeoplesoverymuch 31st Jul 18, 3:28 PM
    • 16 Posts
    • 1 Thanks
    ilovepeoplesoverymuch
    I think like train carriages there should be A and B accommodation like A and B carriages - Noisy or Quiet. I think it would work very well.
    • Jimmy_Boy
    • By Jimmy_Boy 31st Jul 18, 6:09 PM
    • 99 Posts
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    Jimmy_Boy
    So, I contacted my local councillor who has raised this with the council, and ultimately it doesn't look promising due to last paragraph of the reply from the council which states

    "It would be unreasonable for Cornwall Housing to take, or propose to take any action against the tenancy of Mr x's neighbour on the basis of the evidence available as it is not sufficient to warrant any enforcement action. The age, design and the layout of the flats potentially do not help as sound insulation was not considered as such a significant issue when these flats were designed and built. Modern build standards are not applied retrospectively, so there is not a requirement for us to ensure that our 10,500 properties meet specific standards in respect to sound installation, similar to that of a new build home."

    He says he doesn't think there is much he can do.
    • ajs88
    • By ajs88 31st Jul 18, 9:30 PM
    • 66 Posts
    • 90 Thanks
    ajs88
    Send an email to the heads of the council, housing department and environmental offices, your councillors and MP. Make it one email with everyone attached.

    Stipulate the nature of the noise, severity, frequency, how long it has gone on for and what has been done so far. Be appreciative of the work the council and the officers have done so far but that the issue is still ongoing with no resolution in sight. Finish with a description of the effect on your health, ability to work etc. and that you are at the point where you feel unable to live in your own home but have no other means of housing.

    I did this and the case got fast-tracked and resolved, in my case with his eviction.

    *Be aware that if you sell legally you have to declare that you have reported your neighbours for noise issues or you could be sued for costs incurred including hotels/rent and loss on sale.
    • Jimmy_Boy
    • By Jimmy_Boy 31st Jul 18, 9:42 PM
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    Jimmy_Boy
    *Be aware that if you sell legally you have to declare that you have reported your neighbours for noise issues or you could be sued for costs incurred including hotels/rent and loss on sale.
    Originally posted by ajs88
    This is what gets me, it's like a double-whammy. Does this also apply if I was to rent the property ?
    • AnnikaBengzon
    • By AnnikaBengzon 3rd Oct 18, 2:29 PM
    • 27 Posts
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    AnnikaBengzon
    My problem is very similar to yours in many details: "Noise is not loud enough" or it is not a nuisance (not sure what their definition is but it is very annoying to me and therefore a nuisance). Council can't force my neighbor to lay the carpet despite of the fact that the tenancy agreement states:
    "You must put down a suitable floor covering, with adequate underlay or insulation underneath it, to make sure that any noise, including normal day-today noise, could not and does not cause a nuisance to your neighbors". It does not say "lay the carpets" but talks about "underlay". They told me that that the judge will need the evidence of the "noise nuisance" like is is not enough that during the testing of floor upstairs we could hear the housing officer stamping and dropping mobile phone on the floor with the bang. Not enough evidence that "normal living noise IS transmitting"? This is where I am today - thinking how can I make the council to enforce their own legal agreement!
    Any progress with your case since July?
    • Jimmy_Boy
    • By Jimmy_Boy 4th Oct 18, 8:05 PM
    • 99 Posts
    • 25 Thanks
    Jimmy_Boy
    Any progress with your case since July?
    Originally posted by AnnikaBengzon
    It's super frustrating, isn't it? There's very little concern from any official authority, but it's slowly drove me mental!!

    Progress has been made in my case as I have managed to get my upstairs neighbour to finally work with me.

    I have paid for underlay and carpet to be fitted in the upstairs flat at a cost of approx £400. The super annoying thing was, about 30 minutes after the carpet fitter had finished, I heard the noise again that really bothers me!! All this time, one of the biggest problems has been knowing what was making the noisy that truly bothers me. I know the noises I hear, but hard to know exactly what it was that was causing the noise.

    The noise that has been really bothering me is the woman putting cutlery and crockery on the kitchen worktop, she really slams cups and bowls onto the worktop, and it sounds louder for me downstairs than it does to her upstairs. The main issue is, she makes a lot of drinks, and she does this throughout the night. Anyway, I purchased some silicon matts to put on her worktops, put some rubber blocks underneath the legs of all the kitchen units, and also underlay under the kitchen units too. Also fitted soft closers to all her kitchen units! I now have a much quieter upstairs neighbour! But its cost me about £450 in total.

    Unfortunately, thats not the end of the story. I am also hearing noises from my next door neighbour (shouting, tv, music, knocks, bangs etc...). Sound is difficult to determine exactly where its coming from, I have previously attributed 95% of the noise being her upstairs, but now its quiet upstairs (mostly) I realise that probably 20-30% of the noise I have been hearing has been from next door. So, now I'm looking at soundproofing the wall which is going to cost about £1,000.

    One of the problems is, I have been dealing with this for so long now that I am without doubt super sensitive to noises now and wonder if I will ever be able to get comfortable and relax in my home.

    I hope you can find some resolution to your problem, as I know how much it can mentally affect you. When you describe it in words its hard to convey how much it affects you, and it can also sound petty, but nonetheless it can really get to you.

    Good luck and hope you keep well.
    • AnnikaBengzon
    • By AnnikaBengzon 8th Oct 18, 12:26 PM
    • 27 Posts
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    AnnikaBengzon
    Thank you very much for your reply, Jimmy. I agree with you that no one would understand you better then the person in the same situation. Yes, you quickly become an "active listener" reacting to everything! I found your detailed account very helpful as I am trying to decide how to proceed in my case.
    Can you say that installing the carpet with the underlay made a lots of difference? Do you still hear them stomping, banging and dropping things (this is what my NNs do)? Did it eliminate this type of noise completely or just maffled the sounds? Please let me know the type of the product you used for the underlay.
    My upstairs neighbours have a thin carpet (not fitted, laid like a rug) without underlay which is very close to having nothing but this is enough for the council to say that they "have taken the steps to provide an adequate flooring" and cannot be forced to lay the carpet with the underlay despite of the fact that the tenancy agreement mentions "underlay or insulation". Offering to buy the underlay to use under the existing old and dirty looking carpet might be an option for me. I really don't wish to "award" them with the brand new carpet as well!
    Moving out is not much of the option for me. Council will not provide the transfer (I am their tenant) in this situation. I also spent a hell a lots of money to turn the run down flat into very nice home. Finding the swap is hard for many reasons: my flat is in a tower block and I need to be very careful about what to choose and not to put myself potentially into the same situation, etc..
    Last edited by AnnikaBengzon; 08-10-2018 at 12:42 PM.
    • Jimmy_Boy
    • By Jimmy_Boy 8th Oct 18, 8:42 PM
    • 99 Posts
    • 25 Thanks
    Jimmy_Boy
    Hey AnnikaBengzon,

    This is the carpet I purchased:
    https://www.flooringsuperstore.com/royale-saxony-pancake.html

    This is the underlay I purchased:
    https://www.flooringsuperstore.com/high-density-9mm.html

    I chose that particular underlay as it had (from what I could see) the best noise reduction to cost ratio.

    How much difference has it made? Its really difficult to say with 100% confidence. As I previously stated, the noise that was really bothering me was the slamming stuff on the kitchen worktop, but I didn't discover this until AFTER fitting the carpet. I'm sure I was hearing other things like items dropping on the floor and heavy footsteps, but its difficult for me to know exactly what was making what noises.

    What I can tell you is, my neighbours entrance is by stairs on the side of my flat, and the initial 2 foot or so of entrance to their flat is not carpeted. I can hear people walk up the stairs and through the door and the 2 foot uncarpeted, but then I don't hear anything. It has made night and day difference with people up their wearing heeled shoes, that used to drive me crazy.

    I would say it has stopped 90% - 95% of 'foot traffic', however... I have heard the odd 'thud' now and then. For example her smoke alarm went off the other night and she must of jumped off the sofa and run to the smoke alarm, I heard that. I think this is mainly due to the construction of the property... as this is the sound still penetrating through the foundations of the building. So, depending exactly on what type of noise you are experiencing, your mileage may vary. If your neighbour was upstairs jumping up and down, or has kids carelessly running around, I would imagine you're still going to hear some of this (unfortunately), but if it is just 'normal' walking, or dropping items on the floor then I would say it would help quite significantly.

    My mindset at the end of the day was... yes its going to cost me ~£400, but its a small price to pay if helps save what sanity I have left.

    If you want to know anything else, just let me know, happy to help.

    All the best.
    • AnnikaBengzon
    • By AnnikaBengzon 9th Oct 18, 12:57 PM
    • 27 Posts
    • 3 Thanks
    AnnikaBengzon
    Hey AnnikaBengzon,

    This is the carpet I purchased:
    https://www.flooringsuperstore.com/royale-saxony-pancake.html

    This is the underlay I purchased:
    https://www.flooringsuperstore.com/high-density-9mm.html

    I chose that particular underlay as it had (from what I could see) the best noise reduction to cost ratio.

    How much difference has it made? Its really difficult to say with 100% confidence. As I previously stated, the noise that was really bothering me was the slamming stuff on the kitchen worktop, but I didn't discover this until AFTER fitting the carpet. I'm sure I was hearing other things like items dropping on the floor and heavy footsteps, but its difficult for me to know exactly what was making what noises.

    What I can tell you is, my neighbours entrance is by stairs on the side of my flat, and the initial 2 foot or so of entrance to their flat is not carpeted. I can hear people walk up the stairs and through the door and the 2 foot uncarpeted, but then I don't hear anything. It has made night and day difference with people up their wearing heeled shoes, that used to drive me crazy.

    I would say it has stopped 90% - 95% of 'foot traffic', however... I have heard the odd 'thud' now and then. For example her smoke alarm went off the other night and she must of jumped off the sofa and run to the smoke alarm, I heard that. I think this is mainly due to the construction of the property... as this is the sound still penetrating through the foundations of the building. So, depending exactly on what type of noise you are experiencing, your mileage may vary. If your neighbour was upstairs jumping up and down, or has kids carelessly running around, I would imagine you're still going to hear some of this (unfortunately), but if it is just 'normal' walking, or dropping items on the floor then I would say it would help quite significantly.

    My mindset at the end of the day was... yes its going to cost me ~£400, but its a small price to pay if helps save what sanity I have left.

    If you want to know anything else, just let me know, happy to help.

    All the best.
    Originally posted by Jimmy_Boy
    Thank you!
    • AnnikaBengzon
    • By AnnikaBengzon 9th Oct 18, 12:58 PM
    • 27 Posts
    • 3 Thanks
    AnnikaBengzon
    Hey AnnikaBengzon,

    This is the carpet I purchased:
    https://www.flooringsuperstore.com/royale-saxony-pancake.html

    This is the underlay I purchased:
    https://www.flooringsuperstore.com/high-density-9mm.html

    I chose that particular underlay as it had (from what I could see) the best noise reduction to cost ratio.

    How much difference has it made? Its really difficult to say with 100% confidence. As I previously stated, the noise that was really bothering me was the slamming stuff on the kitchen worktop, but I didn't discover this until AFTER fitting the carpet. I'm sure I was hearing other things like items dropping on the floor and heavy footsteps, but its difficult for me to know exactly what was making what noises.

    What I can tell you is, my neighbours entrance is by stairs on the side of my flat, and the initial 2 foot or so of entrance to their flat is not carpeted. I can hear people walk up the stairs and through the door and the 2 foot uncarpeted, but then I don't hear anything. It has made night and day difference with people up their wearing heeled shoes, that used to drive me crazy.

    I would say it has stopped 90% - 95% of 'foot traffic', however... I have heard the odd 'thud' now and then. For example her smoke alarm went off the other night and she must of jumped off the sofa and run to the smoke alarm, I heard that. I think this is mainly due to the construction of the property... as this is the sound still penetrating through the foundations of the building. So, depending exactly on what type of noise you are experiencing, your mileage may vary. If your neighbour was upstairs jumping up and down, or has kids carelessly running around, I would imagine you're still going to hear some of this (unfortunately), but if it is just 'normal' walking, or dropping items on the floor then I would say it would help quite significantly.

    My mindset at the end of the day was... yes its going to cost me ~£400, but its a small price to pay if helps save what sanity I have left.

    If you want to know anything else, just let me know, happy to help.

    All the best.
    Originally posted by Jimmy_Boy
    Thank you!
    • Countfox
    • By Countfox 15th Oct 18, 12:50 PM
    • 2 Posts
    • 0 Thanks
    Countfox
    This read SO MUCH like my own case/experience with HMO neighbour and my local council...
    Jimmy_Boy, your experience...sounds similar to mine:

    My fight...against my local Authority & the Local Government Ombudsman (LGO). They’re not independent of each other...

    The following is my experience with my local Authority and the LGO, regarding House in Multiple Occupation (HMO), (to which I’m sure you will find shocking). But, MPs & Councillors don’t care... and none of the tabloids won’t print my story, nor even part of it.

    I’m suffering because of HMO neighbour noise and my local Council and the LGO. My treatment from Stevenage Borough Council’s Environmental Department & the LGO has been unfair, unjust and appalling! Moreover, they have violated my human and civil rights.

    I'm a 71-year-old male and been fighting with neighbour HMO property owner/Stevenage Borough Council & the Local Government Ombudsman for Justice and my (basic) human rights since November 2015. It is regarding (5) heavy hydraulic-spring fire doors and (1) extra main entrance/door fitted in a prefabricated, sub-standard 3-bedroom house built in 1960 that I believe is not suitable for HMO/heavy fire doors. Two of these doors – (1 fire door and the extra main entrance/door) fitted only 1 meter away from the very thin party wall that divides us. The council's Environmental Health officer did a biased, covered up, flawed investigation of the fire doors noise. Because I knew the outcome and decision of the investigation were biased/flawed (in favour of the HMO property owner), I then escalated my complaint to council’s stages 1, 2 & 3 investigations, where officer's manager supported the officer.

    At the early stage of the investigation, I believed the officer was also being spiteful towards me because I complained about her not taking my complaint seriously, not carrying out the noise investigation quickly, and the biased way in which she was handling the investigation. Therefore, I requested a different officer to carry out the investigation because I did not trust the appointed officer to come to the right decision - because of her words...attitude...and lack of importance of dealing with my complaint, but my request was refused. It has now proven my fears were right because the officer did exactly as I thought - covered up all aspects of the noise investigation.

    Subsequently, I went on the local Radio Station to air my problem and frustration regarding the HMO and the Council's EH Officer’s attitude towards the investigation. Furthermore, because of a statement made in a letter from the Council, I believe they wilfully refused to tackle noise. Moreover, my own knowledge, and understanding from another HMO source…the council will cover up any noise and would not do anything because they benefit from HMOs because HMOs are the new form council houses/tenants to justify the lack of proper council accommodations not being built - hence the cover-up.

    The Council/EH officer informed me; 1st recording of noise too quiet and not admissible. Therefore, I requested a 2nd recording (that would have been recorded louder) but the officer and her manager claimed the recorder broke down. Subsequently, after officer listened to noises physically…the officer claimed; noise not statutory nor loud, and do not see why Council or HMO property owner should spend money to fix noise because of officer professionalism, expertise and hearing…noises not statutory nor loud.

    I am amazed that this so-called EH officer (“supposedly” an expert in ordinary domestic noise and fire doors noises, just by listening to them), did not know how I can hear fire doors noises on the first-floor hallway and bedrooms of my house, coming from the ground floor in HMO neighbour’s house. But yet this officer is an expert and a professional according to the Council. How can that be??? However, when she had physically listened to noises from my first floor, she definitely heard them for herself! Moreover, there are other aspects of officer’s professionalism and expertise that is questionable, because of other comments...she made to me. In addition, there was no recording to substantiate officer and her manager claims; that noise is not statutory nor loud.

    I also learnt from an AV Engineer and an Acoustical Investigation & Research Organisation, that the Council recording equipment was not suitable to record fire doors’ noise (that sounds like Sonic Booms). In addition, according to the officer’s colleague (the recording engineer), they have never in history recorded fire doors’ noise before and that I was the first. These noises are so loud and heavy (even when wearing Headphones or Ear Defenders) they sometimes vibrate the Party Wall and can be heard ‘loudly’ in all my rooms (with all room’s doors closed) over the entirety of my 'large' 3-bedroom house; but yet, this officer claimed noises are not loud. Lies!!! Moreover, I asked officer; can you live here, or in your own house with that level of noise coming from your next-door neighbour you are expecting me to live with? The officer refused to answer. In addition, I also believe my 6 weeks’ diary recordings were ignored.

    The officer assured me that she will ask the property owner to adjust closures on all fire doors and will return in a week to see if property owner complied. However, a letter from her manager stated; she asked the property owner to adjust ‘only some’ of them and had returned to the property to check owner had complied and noise has been stopped. Officer claimed, noise been “significantly” reduced, but the officer did not return to my own property to substantiate this. Furthermore, I believe that the officer did not return to HMO landlord’s property, either, to recheck doors’ noise because I was at home all that day she supposed to have returned and I did not hear any testing of doors as previously, because, the noises still remain. As you can see, the officer did not keep her promise to have all fire doors adjusted. Is this not shocking, for a trustworthy officer?

    I again complained to the council that the officer did not return to my property to substantiate fire doors noise were reduced and can still be heard ‘loudly’. The council responded; it was not the council’s responsibility to get noise sorted, and the HMO landlord was only doing me a favour to adjust fire doors to make them close quietly. So, as you can see, the council’s attitude and action were not only irresponsible but also biased! In addition, from my experience of the biased way and attitude for a council officer to have acted in the way she did, I will not rule out the possibility of discrimination; because if the officer/council supposed to be all above board with its investigations, I cannot see any other way how a supposedly “professional” council officer would have lied and covered up a CRUCIAL noise investigation like that! Unless covering up noise investigations is a standard thing the council/officers does in order not to spend money to solve residence noise complaints.

    Subsequently, I escalated my complaint to the Local Government Ombudsman regarding the council’s failure and negligence of not dealing honestly with the HMO fire doors noise situation. However, my experience...have shown me; the LGO could not be an independent organisation, as claimed... They seemed to act as the council's Lawyer in the way in which they agreed and defended them, 100% throughout their ‘biased’ investigation.

    I am shocked and very disappointed with both Council/LGO (biased and unfair) investigations outcome, and I am still suffering from stress, depression and anxiety; and been hospitalised for 3 days with high blood pressure and a mild stroke, all because the council forced this HMO situation upon me. It is as though they have put a loaded gun to my head and waiting for me to pull the trigger - to which I understand, and it is my belief; they will be happy for me to do.

    It seems the whole system is stacked against us 'Mere Mortals' - people like me, and others in similar situations, there is no justice for us, and nothing we can do about it! The councils and the LGO can do as they please and get away with it because they know we are helpless against them! Moreover, the fact that they breach our Human Rights do not matter to them. They like to talk Human Rights, but in practice, they ignore it when it comes to their unjust, unfair and inhumane acts.

    The LGO investigator final decision wasn't any different from their draft decision...in spite of all my evidence I submitted in support of my complaint; they were ignored because investigator already made her mind up with her draft decision to defend and support the council - even with the lies. Moreover, the LGO investigator treated me with contempt too - by not contacting me for evidence to support my complaint before she started the investigation against the council. In addition, when the investigation had finished, the LGO officer did not contact/inform me.

    I informed the council and the LGO regarding the non-suitability of the property for HMO purpose (which the council already knew about) but neither the council nor LGO did not accept it in support of my complaint. The council is at present renovating these same (prefabricated, no soundproofing, sub-standard) styles of houses (that are still council own) to meet the proper environmental standard. See pictures attached...of similar (black) house like mine and (white) house recently been renovated by the council. This proves that these properties are substandard as they are not suitable for the installation of heavy (hydraulic-spring) fire doors.

    The LGO informed me that the only way I can challenge its decision is in the High Court, and if I lose, they will take me for what I have got! Why should I have to stand the expense to take Council/LGO to court, when it is their own wilful act and maladministration/cover-up that is causing my situation and suffering - to which they know they are guilty! In addition, with no legal aid and the cheapest solicitor fees at £500 for ½ hr consultation and £250 p/hr in court. How am I going to afford that on my pension? Alternatively, I would have to sell my property to pay for the court proceeding. However, there is another problem right there; I am unable to sell my property because of the (still) fire doors noise.

    I have a copy of a letter from my GP regarding my health and the effect the noise is having on me, which I delivered to the council's chief executive, but of course, it was ignored. In addition, my GP also referred me to the well-being service, and as a result, I have been referred for counselling. In addition, I have also contacted the Samaritans as I've been feeling suicidal.

    I am sure you and anyone else who reads about my experience will see that the whole affair between HMO/Council and the LGO is political…, profiteering, saving money, and ‘definitely’ a conspiracy! Before the HMO moved in, I had my property on the market for sale because I wanted to downsize. However, when the HMO moved in, I had to take it off the market because of the extent and severity of noise.

    Now all the investigation has failed me, I have no alternative left now than to put it back on the market hoping I can sell it. However, I am struggling to sell, because, there are questions being asked by buyers regarding the legitimacy of a substandard letter from the council to support their claim, that noise is reduced "significantly"/noise not statutory nor loud. Lies!!! However, the letter was written in a way…only to cover the council, because the additional statement I asked to be included in the letter to give buyers the confidence and assurance that the noise was reduced were omitted. Therefore, because the Council/LGO did not do anything positive to stop the noise, it looks as though I will be unable to sell my property also.

    Now, the EH officer claim noise not statutory nor loud, LGO covered and supported the council 100% (where I did not matter). Moreover, I am unable to sell my house, even to get away from the fire doors noise; because it seems it is the only way I am going to get away from this HMO (5+) fire doors noises. Even the (same) Council will not buy my house to house their own tenant/s.

    I already contacted the Samaritans and sought counselling, but they are unable to help me, apart from trying to persuade me from taking my life.

    A damning report on the Parliamentary Website regarding local councils and the LGO illegal collaborations when dealing with complaints against local councils came to my attention after drafting this report, which I found to be true due to my own experience. They operate the most perverse and publicly criticised system of administrative justice in the world! Therefore, this is why I did not stand a chance in hell against Stevenage Borough Council! It seemed these practices have been going on for a very long time, and no matter whichever political party is in power, they are all in it together. And it is obvious that none of them is going to do anything to help me nor stop these practices to give us ‘Mere Mortals’ a chance of winning against councils for their crooked ways and maladministration!

    Furthermore, if the LGO is supposed to be an independent organisation - separate from the councils, shouldn’t they have carried out their own ‘practical’ investigation of the council – like their own recording equipment, etc.? This also shows; the LGO is wholly in support of the councils, whether right or wrong.

    The entire thing regarding Council's regulations is neither here nor there! It seems that there is Council HMO fire doors regulation to protect the tenants from fire. In addition, there supposed to be noise regulation to protect me from noise. However, as one can see, when it comes to HMO/fire doors noise, these regulations are upheld. But, whenever it comes to the regulation for my protection from these fire doors noises, I do not matter!

    I know my MP and Councillor/s have the powers to act and can take 'positive' action to get me out of this situation that Stevenage Borough Council has inflicted upon me. But they all washed their hands, passed the buck and chose not to do anything!

    I recently had to vacate the bedroom/study nearest the party wall, because of the noises which also includes playing of loud music - so loud...I wouldn’t have survived with that level of noise if I’d stayed in that room.
    Last edited by Countfox; 15-10-2018 at 1:28 PM.
    • Comms69
    • By Comms69 15th Oct 18, 1:04 PM
    • 8,603 Posts
    • 9,712 Thanks
    Comms69
    Jimmy_Boy, your experience...sounds similar to mine:

    My fight...against my local Authority & the Local Government Ombudsman (LGO). They’re not independent of each other...

    The following is my experience with my local Authority and the LGO, regarding House in Multiple Occupation (HMO), (to which I’m sure you will find shocking). But, MPs & Councillors don’t care... and none of the tabloids won’t print my story, nor even part of it.
    I’m suffering because of HMO neighbour noise and my local Council and the LGO. My treatment from Stevenage Borough Council’s Environmental Department & the LGO has been unfair, unjust and appalling! Moreover, they have violated my human and civil rights.

    I'm a 71-year-old male and been fighting with neighbour HMO property owner/Stevenage Borough Council & the Local Government Ombudsman for Justice and my (basic) human rights since November 2015. It is regarding (5) heavy hydraulic-spring fire doors and (1) extra main entrance/door fitted in a prefabricated, sub-standard 3-bedroom house built in 1960 that I believe is not suitable for HMO/heavy fire doors. Two of these doors – (1 fire door and the extra main entrance/door) fitted only 1 meter away from the very thin party wall that divides us. The council's Environmental Health officer did a biased, covered up, flawed investigation of the fire doors noise. Because I knew the outcome and decision of the investigation were biased/flawed (in favour of the HMO property owner), I then escalated my complaint to council’s stages 1, 2 & 3 investigations, where officer's manager supported the officer.

    At the early stage of the investigation, I believed the officer was also being spiteful towards me because I complained about her not taking my complaint seriously, not carrying out the noise investigation quickly, and the biased way in which she was handling the investigation. Therefore, I requested a different officer to carry out the investigation because I did not trust the appointed officer to come to the right decision - because of her words...attitude...and lack of importance of dealing with my complaint, but my request was refused. It has now proven my fears were right because the officer did exactly as I thought - covered up all aspects of the noise investigation.

    Subsequently, I went on the local Radio Station to air my problem and frustration regarding the HMO and the Council's EH Officer’s attitude towards the investigation. Furthermore, because of a statement made in a letter from the Council, I believe they wilfully refused to tackle noise. Moreover, my own knowledge, and understanding from another HMO source…the council will cover up any noise and would not do anything because they benefit from HMOs because HMOs are the new form council houses/tenants to justify the lack of proper council accommodations not being built - hence the cover-up.
    The Council/EH officer informed me; 1st recording of noise too quiet and not admissible. Therefore, I requested a 2nd recording (that would have been recorded louder) but the officer and her manager claimed the recorder broke down. Subsequently, after officer listened to noises physically…the officer claimed; noise not statutory nor loud, and do not see why Council or HMO property owner should spend money to fix noise because of officer professionalism, expertise and hearing…noises not statutory nor loud.

    I am amazed that this so-called EH officer (“supposedly” an expert in ordinary domestic noise and fire doors noises, just by listening to them), did not know how I can hear fire doors noises on the first-floor hallway and bedrooms of my house, coming from the ground floor in HMO neighbour’s house. But yet this officer is an expert and a professional according to the Council. How can that be??? However, when she had physically listened to noises from my first floor, she definitely heard them for herself! Moreover, there are other aspects of officer’s professionalism and expertise that is questionable, because of other comments...she made to me. In addition, there was no recording to substantiate officer and her manager claims; that noise is not statutory nor loud.

    I also learnt from an AV Engineer and an Acoustical Investigation & Research Organisation, that the Council recording equipment was not suitable to record fire doors’ noise (that sounds like Sonic Booms). In addition, according to the officer’s colleague (the recording engineer), they have never in history recorded fire doors’ noise before and that I was the first. These noises are so loud and heavy (even when wearing Headphones or Ear Defenders) they sometimes vibrate the Party Wall and can be heard ‘loudly’ in all my rooms (with all room’s doors closed) over the entirety of my 'large' 3-bedroom house; but yet, this officer claimed noises are not loud. Lies!!! Moreover, I asked officer; can you live here, or in your own house with that level of noise coming from your next-door neighbour you are expecting me to live with? The officer refused to answer. In addition, I also believe my 6 weeks’ diary recordings were ignored.

    The officer assured me that she will ask the property owner to adjust closures on all fire doors and will return in a week to see if property owner complied. However, a letter from her manager stated; she asked the property owner to adjust ‘only some’ of them and had returned to the property to check owner had complied and noise has been stopped. Officer claimed, noise been “significantly” reduced, but the officer did not return to my own property to substantiate this. Furthermore, I believe that the officer did not return to HMO landlord’s property, either, to recheck doors’ noise because I was at home all that day she supposed to have returned and I did not hear any testing of doors as previously, because, the noises still remain. As you can see, the officer did not keep her promise to have all fire doors adjusted. Is this not shocking, for a trustworthy officer?

    I again complained to the council that the officer did not return to my property to substantiate fire doors noise were reduced and can still be heard ‘loudly’. The council responded; it was not the council’s responsibility to get noise sorted, and the HMO landlord was only doing me a favour to adjust fire doors to make them close quietly. So, as you can see, the council’s attitude and action were not only irresponsible but also biased! In addition, from my experience of the biased way and attitude for a council officer to have acted in the way she did, I will not rule out the possibility of discrimination; because if the officer/council supposed to be all above board with its investigations, I cannot see any other way how a supposedly “professional” council officer would have lied and covered up a CRUCIAL noise investigation like that! Unless covering up noise investigations is a standard thing the council/officers does in order not to spend money to solve residence noise complaints.

    Subsequently, I escalated my complaint to the Local Government Ombudsman regarding the council’s failure and negligence of not dealing honestly with the HMO fire doors noise situation. However, my experience...have shown me; the LGO could not be an independent organisation, as claimed... They seemed to act as the council's Lawyer in the way in which they agreed and defended them, 100% throughout their ‘biased’ investigation.

    I am shocked and very disappointed with both Council/LGO (biased and unfair) investigations outcome, and I am still suffering from stress, depression and anxiety; and been hospitalised for 3 days with high blood pressure and a mild stroke, all because the council forced this HMO situation upon me. It is as though they have put a loaded gun to my head and waiting for me to pull the trigger - to which I understand, and it is my belief; they will be happy for me to do.

    It seems the whole system is stacked against us 'Mere Mortals' - people like me, and others in similar situations, there is no justice for us, and nothing we can do about it! The councils and the LGO can do as they please and get away with it because they know we are helpless against them! Moreover, the fact that they breach our Human Rights do not matter to them. They like to talk Human Rights, but in practice, they ignore it when it comes to their unjust, unfair and inhumane acts.

    The LGO investigator final decision wasn't any different from their draft decision...in spite of all my evidence I submitted in support of my complaint; they were ignored because investigator already made her mind up with her draft decision to defend and support the council - even with the lies. Moreover, the LGO investigator treated me with contempt too - by not contacting me for evidence to support my complaint before she started the investigation against the council. In addition, when the investigation had finished, the LGO officer did not contact/inform me.

    I informed the council and the LGO regarding the non-suitability of the property for HMO purpose (which the council already knew about) but neither the council nor LGO did not accept it in support of my complaint. The council is at present renovating these same (prefabricated, no soundproofing, sub-standard) styles of houses (that are still council own) to meet the proper environmental standard. See pictures attached...of similar (black) house like mine and (white) house recently been renovated by the council. This proves that these properties are substandard as they are not suitable for the installation of heavy (hydraulic-spring) fire doors.

    The LGO informed me that the only way I can challenge its decision is in the High Court, and if I lose, they will take me for what I have got! Why should I have to stand the expense to take Council/LGO to court, when it is their own wilful act and maladministration/cover-up that is causing my situation and suffering - to which they know they are guilty! In addition, with no legal aid and the cheapest solicitor fees at £500 for ½ hr consultation and £250 p/hr in court. How am I going to afford that on my pension? Alternatively, I would have to sell my property to pay for the court proceeding. However, there is another problem right there; I am unable to sell my property because of the (still) fire doors noise.

    I have a copy of a letter from my GP regarding my health and the effect the noise is having on me, which I delivered to the council's chief executive, but of course, it was ignored. In addition, my GP also referred me to the well-being service, and as a result, I have been referred for counselling. In addition, I have also contacted the Samaritans as I've been feeling suicidal.
    I am sure you and anyone else who reads about my experience will see that the whole affair between HMO/Council and the LGO is political…, profiteering, saving money, and ‘definitely’ a conspiracy! Before the HMO moved in, I had my property on the market for sale because I wanted to downsize. However, when the HMO moved in, I had to take it off the market because of the extent and severity of noise.

    Now all the investigation has failed me, I have no alternative left now than to put it back on the market hoping I can sell it. However, I am struggling to sell, because, there are questions being asked by buyers regarding the legitimacy of a substandard letter from the council to support their claim, that noise is reduced "significantly"/noise not statutory nor loud. Lies!!! However, the letter was written in a way…only to cover the council, because the additional statement I asked to be included in the letter to give buyers the confidence and assurance that the noise was reduced were omitted. Therefore, because the Council/LGO did not do anything positive to stop the noise, it looks as though I will be unable to sell my property also.

    Now, the EH officer claim noise not statutory nor loud, LGO covered and supported the council 100% (where I did not matter). Moreover, I am unable to sell my house, even to get away from the fire doors noise; because it seems it is the only way I am going to get away from this HMO (5+) fire doors noises. Even the (same) Council will not buy my house to house their own tenant/s.
    I already contacted the Samaritans and sought counselling, but they are unable to help me, apart from trying to persuade me from taking my life.
    A damning report regarding Councils and the LGO came to my attention after drafting this report. Therefore, this is why I did not stand a chance in hell against Stevenage Borough Council! It seemed these practices have been going on for a very long time, and no matter whichever political party is in power, they are all in it together. And it is obvious that none of them is going to do anything to help me nor stop these practices to give us ‘Mere Mortals’ a chance of winning against councils for their crooked ways and maladministration!
    Furthermore, if the LGO is supposed to be an independent organisation - separate from the councils, shouldn’t they have carried out their own ‘practical’ investigation of the council – like their own recording equipment, etc.? This also shows; the LGO is wholly in support of the councils, whether right or wrong.

    The entire thing regarding Council's regulations is neither here nor there! It seems that there is Council HMO fire doors regulation to protect the tenants from fire. In addition, there supposed to be noise regulation to protect me from noise. However, as one can see, when it comes to HMO/fire doors noise, these regulations are upheld. But, whenever it comes to the regulation for my protection from these fire doors noises, I do not matter!
    I know my MP and Councillor/s have the powers to act and can take 'positive' action to get me out of this situation that Stevenage Borough Council has inflicted upon me. But they all washed their hands, passed the buck and chose not to do anything!

    I recently had to vacate the bedroom/study nearest the party wall, because of the noises which also includes playing of loud music - so loud...I wouldn’t have survived with that level of noise if I’d stayed in that room.
    Originally posted by Countfox


    HMOs are neither new, nor related to the council.


    HMOs are a classification of housing, which has recently changed.


    In essence it is where a property is rented out 'by the room' in most cases. HMOs have for years required additional fire safety measures.
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