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  • FIRST POST
    • fewkeste
    • By fewkeste 21st Apr 17, 4:18 PM
    • 376Posts
    • 197Thanks
    fewkeste
    Add your feedback on energy supplier Powershop
    • #1
    • 21st Apr 17, 4:18 PM
    Add your feedback on energy supplier Powershop 21st Apr 17 at 4:18 PM
    I'm just in the process of switching from Robin Hood Energy to Powershop and would like to receive feedback and comments about this new supplier. Apparently they are well established in Australia and New Zealand and are operating in the UK under the Npower licence at present.
Page 61
    • tlcgrantham
    • By tlcgrantham 19th May 19, 1:16 PM
    • 13 Posts
    • 2 Thanks
    tlcgrantham
    Symbio and Zog deals
    You do seem to have got two good deals Tafrock. Two birds in the hand might be better than one in the bush. I think they might be beaten though by buying the right power packs especially the big winter future packs which take discounts beyond Top Shopper promises.

    Anyway it'll be fun trying and I do love a challenge and I'm still learning as I only became a customer with Powershop October 2018.

    Meanwhile I'll post my power pack discounts as they are bigger for dual fuel users so you can see if it's worth returning.




    From what I've heard about other companies hanging on to customers' credit for quite a long time, this is quite refreshing news.

    Well done Powershop [/QUOTE]
    According to my powershop app I've bought my energy up to the middle of October and paid £895.11 saving £414.28 which if true means I've got 31.6% discount.
    Originally posted by tlcgrantham
    • DocFrog
    • By DocFrog 28th May 19, 9:47 AM
    • 13 Posts
    • 5 Thanks
    DocFrog
    Test Match Specials (2) out today:

    30% (4 days) and 29.6% (2 days)

    Pretty pathetic
    • Tafrock
    • By Tafrock 28th May 19, 11:32 AM
    • 397 Posts
    • 103 Thanks
    Tafrock
    Wouldn't say they were pathetic myself. The pathetic ones are below 20% In my opinion
    • DocFrog
    • By DocFrog 28th May 19, 12:03 PM
    • 13 Posts
    • 5 Thanks
    DocFrog
    Half the size of April's "Good Knight" packs and 5% lower discount.
    • Moneyspice
    • By Moneyspice 28th May 19, 2:11 PM
    • 7 Posts
    • 1 Thanks
    Moneyspice
    I have been with Powershop since October'18. The Top Shopper 1st year guarantee ensures I will effectively get 29% discount on their baseline tariff for 12 months. Discount to date achieved by selective purchase of Power Packs has been >33%. I upload meter readings about 3-4 times a month via the App. No one has ever hassled me about a smart meter and so far I have no compliants. PDF bills are emailed to me monthly and historic meter readings/power pack purchases can all be viewed online (I also record by spreadsheet to check billing accuracy/charges).

    Each month I check price paid against the alternate fixed tariff that I ignored when selecting Powershop and against the cheapest available supplier listed in MSE energy club (lowest tariff listed for gas and electric that month multiplied by my usage). Every month so far Powershop has been the cheapest option despite comparison sites showing a £300 saving if I move supplier!

    Worryingly the future packs on offer for June to September currently offer just 18% so I have NOT purchased. Hoping for a better deal when the month arrives. As others have said - the discounts may not last beyond year 1 and if my monthly saving disappears I will move supplier. Key point here is that there is no lock-in period and no exit fee.

    Powerpack purchases for me are at the start of the month + 3 interim special offers in most months. The pack size offerred understandably was a lot higher in the winter months when usage was higher. I'm currently running just 1 month ahead because I only buy the higher discount packs.

    If you are financially minded this is a great alternative to the traditional fixed monthly DD but I can see it would not suite everyone!
    • Umiamz
    • By Umiamz 28th May 19, 2:21 PM
    • 92 Posts
    • 30 Thanks
    Umiamz
    I wasn't aware that there was a Top Shopper 1st year guarantee - I can't see it mentioned anywhere. There's a "First Year Promise" guarantee, but that was only 4.18% off baseline. The Top Shopper rate, if achieved, was 26.4% for me.
    • fewkeste
    • By fewkeste 28th May 19, 2:26 PM
    • 376 Posts
    • 197 Thanks
    fewkeste
    High discount and high value is what is needed
    It's no use putting out headline grabbing high % packs if they are for pawltry amounts of credit. They may look good on screen but their overall contribution to achieveing the month in month out overall discount of around 29% is negligable.

    They are nothing more than a distraction and should be viewed as such.

    I advise every customer (if they haven't already done so) to calculate what % discount they would need to achieve to go from whatever Baseline Tariff they are on to the relevant Top Shopper rate they were advised could be achieved when they joined.

    The two rates will also be available on the link that is titled 'Your Prices' from memory.

    The thing is - it's alright getting high discounts in the winter months but those higher discounts have to be amortised (shared) over all of the months of the year to get an overall % discount achieved.

    Unless the discount pattern changes, % discount achieved from now until October/November time are unlikely to achieve the discounts needed to take you from your Baseline Tariff rates to the relevant Top Shopper rate you were advised could be achieved.

    You 'accrue' most of the high discount for the whole year in the November to February period and then end up diluting that discount down to the Top Shopper rate as the year progresses.

    The first thing any customer should consider is to work out what discount you need to achieve to go from your Baseline Tariff to your Top Shopper Tariff.

    Every month you achieve/beat that - Great! Every month you don't will bring down your overall achieved average throughout the year.

    High discount, low monetary value packs may flatter but do little to impact the overall % discount achieved when set against large Jumbo Packs with % discounts less than 10% for example.

    Do your maths - look at your monthly bills and work out what discount you have achieved each month - it's easy to do - you're told what you paid i.e. what it cost you after discount and what discount you achieved so you can easily recreate the undiscounted bill and express the discount given as a % of the undiscounted bill.

    So, every month you can calculate what % discount off your Baseline Tariff you have achieved.

    Every time that % falls below what % you've calculated you need to achieve for Top Shopper rate you're losing out.

    Every time that % is above what you've calculated you need to achieve for Top Shopper rate you're winning.

    This was what I used to do in a spreadsheet every month - I hope it makes sense
    • fewkeste
    • By fewkeste 28th May 19, 2:34 PM
    • 376 Posts
    • 197 Thanks
    fewkeste
    No Top Shopper guarantee
    I wasn't aware that there was a Top Shopper 1st year guarantee - I can't see it mentioned anywhere. There's a "First Year Promise" guarantee, but that was only 4.18% off baseline. The Top Shopper rate, if achieved, was 26.4% for me.
    Originally posted by Umiamz
    You are correct - I think Moneyspice is mistaken/confused.

    The First Year Promise is a derisory discount but I do not recall Top Shopper rate ever being promised (unless PS have changed things and not advertised it of course)
    • tlcgrantham
    • By tlcgrantham 29th May 19, 10:43 AM
    • 13 Posts
    • 2 Thanks
    tlcgrantham
    Well Done Moneyspice
    Maybe Top Shopper rates are guaranteed as it does say on your Tariff Information label about Top Shopper rates "Your effective prices if you buy all powerpacks" & "Effective Unit Rate to everyone who purchases all available powerpacks". You clearly are going to beat your Top Shopper Rates anyway by selective buying. As future packs are in addition to Top Shopper rate guarantees make sure you buy the high discount winter future packs hopefully starting this Saturday. They were 41% discount last year.
    • Tafrock
    • By Tafrock 29th May 19, 10:48 AM
    • 397 Posts
    • 103 Thanks
    Tafrock
    The high discount winter future packs are the cream of powershop packs it's a shame they only provide them in winter
    • tlcgrantham
    • By tlcgrantham 29th May 19, 11:11 AM
    • 13 Posts
    • 2 Thanks
    tlcgrantham
    As I use more than 10 times as much gas from Nov.-Feb. as I do from May-Aug. I'd rather have 40% + discount in winter even if I only get 20% in summer. Over the whole year this would average out at 38%.
    • Tafrock
    • By Tafrock 29th May 19, 12:04 PM
    • 397 Posts
    • 103 Thanks
    Tafrock
    Powershop agree with you which is one of the reasons I left. I didn't take gas with them. Always found zog far more competitive. And my leccy was pretty consistent all year round.
    • tlcgrantham
    • By tlcgrantham 31st May 19, 11:23 PM
    • 13 Posts
    • 2 Thanks
    tlcgrantham
    November Packs
    2 Packs at 34% and 2 at 29% for me on dual fuel.
    • Tafrock
    • By Tafrock 1st Jun 19, 12:28 AM
    • 397 Posts
    • 103 Thanks
    Tafrock
    Please could someone post the latest future pack offers. I know new packs will have been released as its June 1st
    • tlcgrantham
    • By tlcgrantham 1st Jun 19, 7:07 AM
    • 13 Posts
    • 2 Thanks
    tlcgrantham
    Future Packs
    Hi Tafrock mine were 2x £6.89 34%% off and 2x£13.42 at 29% discount representing about 15 days worth of energy. That's slightly more discount than you got last year but less than KTF got.
    Like you I wonder what others were offered.
    • Tafrock
    • By Tafrock 1st Jun 19, 8:02 AM
    • 397 Posts
    • 103 Thanks
    Tafrock
    Is that the November future packs tlcgrantham. Not that good then if they are
    • Moneyspice
    • By Moneyspice 1st Jun 19, 10:26 AM
    • 7 Posts
    • 1 Thanks
    Moneyspice
    I wasn't aware that there was a Top Shopper 1st year guarantee - I can't see it mentioned anywhere. There's a "First Year Promise" guarantee, but that was only 4.18% off baseline. The Top Shopper rate, if achieved, was 26.4% for me.
    Originally posted by Umiamz
    The Price Promise - Capped 1st year Tariff - when I joined last year was equivalent to 29% off baseline compared to your quoted 4.18% - at a lower promise I would not have joined them.

    "When you joined Powershop, we gave you our word that the Promise price would be the most you would pay over your First Year as a customer. As things stand when we recently checked your account, you’re on track to achieve just that.
    To beat the promised price all you have to do is add a few more Powerpacks to your basket each month. If you keep doing what you’ve been doing, you’ll keep on saving.
    You’re still covered by our Promise, so you’ve got nothing to lose - and everything to gain."


    I agree with other members - winter discounts are being eroded over the summer but I am still >33% for YTD by avoiding the lower discount packs. My discount can't drop below 29% in year one as the promise will then kick-in. No doubt their algorithm is pushing me Packs to bring the YTD discount to 29%

    As I say I benchmark price paid each month against lowest available market tariff on MSE Energy Club - if I am paying above market I will be motivated to leave.

    Winter discounts are on offer already - November future packs for me are 34% and 29%. The intervening months are 18% and 14% so I have NOT purchased them.

    Hope this helps.
    • Moneyspice
    • By Moneyspice 1st Jun 19, 10:34 AM
    • 7 Posts
    • 1 Thanks
    Moneyspice
    Hi Tafrock mine were 2x £6.89 34%% off and 2x£13.42 at 29% discount representing about 15 days worth of energy. That's slightly more discount than you got last year but less than KTF got.
    Like you I wonder what others were offered.
    Originally posted by tlcgrantham
    November Future Pack for me is 2 days at 34% and 10 days at 29% discount from baseline.

    The baseline tariff is NOT fixed so we could see increases (or decreases?) per KWh between now and November??
    I did check though - if you change supplier any unused Powerpacks are refunded in full.
    • Tafrock
    • By Tafrock 1st Jun 19, 10:37 AM
    • 397 Posts
    • 103 Thanks
    Tafrock
    I stand corrected. Last years November was 27.6% and year before 23.5% though you could buy a lot more energy at that lower rate back In 2017. so this year you can get £13 worth at the discount. Not a great amount even though the discount is impressive. I think I've done the right thing leaving because come november my costs would be higher due to a new price band coming in. At moment powershops top shopper rate (thats after discounts remember) is coming on at around £65 dearer than my new symbio tariff. The price of that symbio tariff is excellent but it has to be said symbios customer service is pretty dreadful compared to powershops top notch customer service
    • Tafrock
    • By Tafrock 1st Jun 19, 10:40 AM
    • 397 Posts
    • 103 Thanks
    Tafrock
    Yes moneyspice I left beginning of May and I got my packs refunded in full with no hassle at all. Your baseline tariff is fixed for a set amount of time. Mine was a yearly contract. It will tell you on your tariff details on the website its doubtful it will decrease after that fix ends
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