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  • FIRST POST
    • Browntoa
    • By Browntoa 17th Jun 16, 7:21 PM
    • 35,067Posts
    • 41,151Thanks
    Browntoa
    Virgin Media retention deals (post your haggling successes)
    • #1
    • 17th Jun 16, 7:21 PM
    Virgin Media retention deals (post your haggling successes) 17th Jun 16 at 7:21 PM
    Post any deals you've obtained when negotiating a new deal

    Post

    The package

    The price and discount

    The length of the contract
    Last edited by Browntoa; 28-09-2016 at 7:45 PM.
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's , Boost your income and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
Page 1
    • Annel
    • By Annel 18th Jun 16, 11:06 AM
    • 24 Posts
    • 18 Thanks
    Annel
    • #2
    • 18th Jun 16, 11:06 AM
    • #2
    • 18th Jun 16, 11:06 AM
    We have Virgin TV/broadband/phone. I had a letter offering me a discount on my annual line rental. The first time I rang Virgin, I was told there was no further discount on the line rental but I could have a £4 per month discount on my Virgin package. Said I'd think about it and rang off.
    I rang again 2 weeks later and said I was thinking of leaving and using Freeview. The offer I eventually accepted was a £12 per month discount and Netflix thrown in free for 6 months.

    Package:
    VIVID 100 Optical Fibre, Up to 100 Mbps, Unlimited
    TV: XL (+2 x multiroom)
    Phone: Free at weekend
    • wazza2004
    • By wazza2004 18th Jun 16, 6:08 PM
    • 82 Posts
    • 11 Thanks
    wazza2004
    • #3
    • 18th Jun 16, 6:08 PM
    • #3
    • 18th Jun 16, 6:08 PM
    Thanks for creating a new thread. Like to see what discounts are available before I ring them end of month.
    • DanStan
    • By DanStan 18th Jun 16, 8:48 PM
    • 36 Posts
    • 11 Thanks
    DanStan
    • #4
    • 18th Jun 16, 8:48 PM
    • #4
    • 18th Jun 16, 8:48 PM
    Going to try this! My renewal is up soon.
    • grace2much
    • By grace2much 19th Jun 16, 8:22 AM
    • 349 Posts
    • 36 Thanks
    grace2much
    • #5
    • 19th Jun 16, 8:22 AM
    • #5
    • 19th Jun 16, 8:22 AM
    Thanks for the thread, I'm with sky at present but am considering VM but my significant concern is that there is rumour that VM are going to be adding a new tivo box to compete with sky Q. So I'm worried about signing up for 12 months to an old model.

    Anyone else heard about this
    Last edited by grace2much; 19-06-2016 at 8:33 AM.
    “Having, first, gained all you can, and, secondly saved all you can, then give all you can"....John Wesley

    ---------------------------------------------------
    AMAZON SELLERS CLUB member 0062 come and join us make some space and get hold of some cash, we're on the Ebay Board
    • Prezzo54
    • By Prezzo54 21st Jun 16, 3:04 PM
    • 2 Posts
    • 0 Thanks
    Prezzo54
    • #6
    • 21st Jun 16, 3:04 PM
    • #6
    • 21st Jun 16, 3:04 PM
    Thanks for this hopefully it gets populated with some deals.
    I have just began my 30 day notice with VM as of today as they were offering me £4 off my current subscription and a reduction of the bb speed from 150mb to 100mb, The package price was recently increased by £10 as I came out of the fixed contract and lost a 'loyalty £10 discount'.

    Basically I was happy with my package and price point and wanted it back to where it was at 45 a month for a package consisting of min phone , Medium TV and 150bb but they could not help do it for me

    Will be interesting to see if retentions deals exist and if I get a call from them at all soon
    • Moneyineptitude
    • By Moneyineptitude 21st Jun 16, 5:38 PM
    • 23,852 Posts
    • 13,220 Thanks
    Moneyineptitude
    • #7
    • 21st Jun 16, 5:38 PM
    • #7
    • 21st Jun 16, 5:38 PM
    there is rumour that VM are going to be adding a new tivo box to compete with sky Q. So I'm worried about signing up for 12 months to an old model.
    Originally posted by grace2much
    Even if you did sign up to the old model, there would be nothing to stop you upgrading to any new one when and if they launch one.
    Hardly a "significant concern" at all.
    • stephenliverpool1
    • By stephenliverpool1 21st Jun 16, 6:15 PM
    • 1,174 Posts
    • 920 Thanks
    stephenliverpool1
    • #8
    • 21st Jun 16, 6:15 PM
    • #8
    • 21st Jun 16, 6:15 PM
    Why does anyone stay with VM if they have Skysports or Skymovies ?

    I was with VM many years ago.

    I went to Sky after I saw Quidco offering circa £120 for new customers moving to Sky. Took it but Sky refunded my £240 by mistake (Can't say why but nobody else will be able to do this now). Transferred TV (only had VM M TV), b/band and phone to Sky. Got basic entertainment pack with Sky. Waited 12 months and ever since, I have got 50% off my TV for Sky Sports and Entertainment package.

    VM just cannot compete for Skysports of Skymovies, when you can get 50% off any TV package if you wait for 12 months after you join Sky.
    • grace2much
    • By grace2much 21st Jun 16, 6:46 PM
    • 349 Posts
    • 36 Thanks
    grace2much
    • #9
    • 21st Jun 16, 6:46 PM
    • #9
    • 21st Jun 16, 6:46 PM
    Even if you did sign up to the old model, there would be nothing to stop you upgrading to any new one when and if they launch one.
    Hardly a "significant concern" at all.
    Originally posted by Moneyineptitude
    Well maybe not to you and thats fine, but I have 3 sky hd boxes and I don't want to be hoping VM does not hike the price of the new Tivo box while i'm tied in to a contract.

    For others that may be not a problem but i prefer to know before hand so no nasty surprises......
    “Having, first, gained all you can, and, secondly saved all you can, then give all you can"....John Wesley

    ---------------------------------------------------
    AMAZON SELLERS CLUB member 0062 come and join us make some space and get hold of some cash, we're on the Ebay Board
    • Moneyineptitude
    • By Moneyineptitude 21st Jun 16, 8:48 PM
    • 23,852 Posts
    • 13,220 Thanks
    Moneyineptitude
    I have 3 sky hd boxes and I don't want to be hoping VM does not hike the price of the new Tivo box while i'm tied in to a contract.
    Originally posted by grace2much
    Virgin lease their decoders to customers, so any upgrade would simply involve swapping the boxes. If the price is "hiked" while you are in contract, you will be allowed to leave without penalty.

    Regardless, until the rumour becomes fact, it's all moot.
    • grace2much
    • By grace2much 22nd Jun 16, 11:39 AM
    • 349 Posts
    • 36 Thanks
    grace2much
    Virgin lease their decoders to customers, so any upgrade would simply involve swapping the boxes. If the price is "hiked" while you are in contract, you will be allowed to leave without penalty.

    Regardless, until the rumour becomes fact, it's all moot.
    Originally posted by Moneyineptitude
    agreed and good point about the leasing I forgot this as I've been with sky so long.......thanks for the reminder....
    “Having, first, gained all you can, and, secondly saved all you can, then give all you can"....John Wesley

    ---------------------------------------------------
    AMAZON SELLERS CLUB member 0062 come and join us make some space and get hold of some cash, we're on the Ebay Board
    • cjane
    • By cjane 25th Jun 16, 10:17 AM
    • 15 Posts
    • 0 Thanks
    cjane
    A couple of days ago I spent nearly an hour on the phone trying to get my package which is xl tv broadband + unlimited calls bill reduced from over £75.00. I compared various companies through uswitch and the best offer I found was actually Virgin at £42.00 + line rental for 12 months, but of course this was for new customers and then being told by two of your customer advisers that they could not reduce my account and the best they could do was £60.99 for 12 months!!. I played the I have been with virgin for 9 years!! yes 9 and have three mobile phone contracts with you so in my mind why does this not count for nothing, no loyalty at all! I even told them I have now been on the moneysaving experts website and a lot of people on the forum are complaining about virgin and are leaving due to this price increase and I think I may have to do the same. Is it the last straw to get there attention say your going to leave? Please can anyone let me know what to do
    • Marvel1
    • By Marvel1 25th Jun 16, 12:41 PM
    • 4,210 Posts
    • 4,672 Thanks
    Marvel1
    Thanks for this, will keep you updated on mine as I just came out of the £10 discount and current bill is £37.98 for Phone weekend and Broadbad L

    I want to keep the same package, would love to lose the phone as don't have one but it's cheaper

    Will have to compare others such as Sky etc before I make the call to "cancel" and speak to rententions. Will make sure also I keep my mobile with me and answer all calls, as often if not in my phonebook I don't answer.

    I want to stay with them as have no phone line from BT.
    Last edited by Marvel1; 25-06-2016 at 12:45 PM.
    • j9mcl
    • By j9mcl 25th Jun 16, 12:42 PM
    • 25 Posts
    • 13 Thanks
    j9mcl
    Retention Deal?
    I have tried dealing with Virgin Media retentions department as I feel that I am paying too much for the package that I have. Over the past year my bill has risen from £85 to £98. Iam no longer in contract and they recently removed a loyalty discount that I had.

    When I spoke to retentions all they could offer me was a £4 discount if I reduced my broadband to 100mg and reduced my phone to talk weekends. I feel that this is a poor discount for a downgrading of services. I then told them to start my 30 day cancellation notice. I know that I will get a call back at some point (hopefully) but wondered what I could realistically expect to be offered. I'm prepared to downgrade the landline as I rarely use it.

    My package is as follows:

    XL TV - no movies or Sky Sports
    Phone XL
    Broadband 200mbps
    Caller display
    2 Tivo boxes
    2 V+ boxes
    • Prezzo54
    • By Prezzo54 27th Jun 16, 7:51 AM
    • 2 Posts
    • 0 Thanks
    Prezzo54
    Retentions called back
    I got a call back from retentions around a week in to my 30 day notice,


    I had to reduce my internet from the "free" upgraded extra 50mb back down to 100mb as VM do not offer a 150Mb speed any more.

    I retained the rest of my current package,
    M TV package,
    Weekend phone calls
    500 mb Tivo box

    I am now paying £39.49 for 12 months rather than the £55 I was paying when out of contract.
    I could of upgraded my TV package to XL+ for another £5.00 a month, but we don't really watch the extra TV when we had previously
    • jdmes
    • By jdmes 28th Jun 16, 10:25 AM
    • 2 Posts
    • 1 Thanks
    jdmes
    Current Deal
    I currently pay £45 a month for TV M+ 50 MB and a phone line. Just about to finish my contract so will be looking for a better deal. Will update when I know!
    • Potbellypig
    • By Potbellypig 28th Jun 16, 4:49 PM
    • 459 Posts
    • 323 Thanks
    Potbellypig
    I currently pay £113 a month for:

    Tivo downstairs
    V+ box upstairs
    Fibre optic broadband (can't remember the exact speed but it's one of the fastest)
    XL TV
    Sky Sports
    Sky Movies

    It's only recently gone up to £113 from £93 because of the 6 month Sports/Movies deal I got last time. They could only offer to get it down to £107pm but obviously I'd need to sign up for another 12 months.

    I'm tempted to go to Sky as I know I'll get it cheaper, but I've been with Virgin for about 7 years now and the internet handles 2 iPads, 2 iPhones, 2 laptops and Apple TV without any problems. I'm not sure I'd get the same internet service with Sky.
    • wazza2004
    • By wazza2004 29th Jun 16, 12:17 AM
    • 82 Posts
    • 11 Thanks
    wazza2004
    Why not keep the Virgin internet and go for sky tv package?
    • Potbellypig
    • By Potbellypig 30th Jun 16, 4:28 PM
    • 459 Posts
    • 323 Thanks
    Potbellypig
    Why not keep the Virgin internet and go for sky tv package?
    Originally posted by wazza2004
    Good idea. I'll see how that works out the next time I call. Thanks.
    • jdmes
    • By jdmes 30th Jun 16, 6:53 PM
    • 2 Posts
    • 1 Thanks
    jdmes
    Follow Up
    So ... I don't think I got the best deal but.

    50 MB
    TV
    Phone Line

    12 month Contract
    £36.99

    £50 credit to my account.

    Let me know everyone elses deals!
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