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  • FIRST POST
    • MSE Sally
    • By MSE Sally 24th Aug 15, 4:03 PM
    • 70Posts
    • 27Thanks
    MSE Sally
    Haggle with Virgin - our new guide
    • #1
    • 24th Aug 15, 4:03 PM
    Haggle with Virgin - our new guide 24th Aug 15 at 4:03 PM


    Hi all, we have new Haggle with Virgin guide, and we'd love to hear your feedback.

    Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

    Thanks for your help,

    MSE Sally
    Last edited by MSE Megan F; 25-08-2015 at 3:06 PM.
Page 8
    • Christyt
    • By Christyt 16th Nov 18, 10:30 AM
    • 182 Posts
    • 18 Thanks
    Christyt
    Got a small discount
    I was on 28 /month for 100mb fibre BB, Mix TV, Phone rental.
    When it went up to 46 (due to then go to 55 a month) I phoned up and said it was too much as I just needed Freeview channels and only have 2 devices on at once.


    They offered me to reduce BB to 50mb and take off MixTV so back on Freeview and pay 35.50 for six months and 39 for next 6 months.


    Bit better - was 1st offer and maybe I could have pushed harder, but it was good enough and I wasn't in the mood to push! Worth a call anyway.
    • silvercar
    • By silvercar 17th Nov 18, 10:50 AM
    • 39,106 Posts
    • 162,826 Thanks
    silvercar
    Also had a failed call.

    Paying 143 a month. Nothing to offer me, said to try phoning again in a couple of weeks time. Just as annoyingly they won't renew the (annual pay up front) line rental saver. No longer offered apparently.
    • victor2
    • By victor2 17th Nov 18, 11:21 AM
    • 4,939 Posts
    • 3,314 Thanks
    victor2
    Also had a failed call.

    Paying 143 a month. Nothing to offer me, said to try phoning again in a couple of weeks time. Just as annoyingly they won't renew the (annual pay up front) line rental saver. No longer offered apparently.
    Originally posted by silvercar
    Seriously? You're paying 143 a month plus line rental paid in advance?
    You must have everything and then some for that. Multiple lines? Business contract?
    If you are a domestic customer, tell them you're leaving, and do so.
    • silvercar
    • By silvercar 17th Nov 18, 4:26 PM
    • 39,106 Posts
    • 162,826 Thanks
    silvercar
    Seriously? You're paying 143 a month plus line rental paid in advance?
    You must have everything and then some for that. Multiple lines? Business contract?
    If you are a domestic customer, tell them you're leaving, and do so.
    Originally posted by victor2
    Just checked it is 136.50- VIP bundle @ 117.50 and line rental @ 19.

    Last month's bill was 87.50. I'd paid LRS up front and had a 26 discount each month. Both now disappeared.

    VIP bundle
    Full house TV (includes 2 x V6 box and 1 x Tivo)
    Sky Sports & cinema collection
    200MB broadband
    Talk More anytime
    line rental.

    Not willing to compromise on broadband speed or packages really.
    • jadex
    • By jadex 23rd Nov 18, 1:30 AM
    • 661 Posts
    • 282 Thanks
    jadex
    Just checked it is 136.50- VIP bundle @ 117.50 and line rental @ 19.

    Last month's bill was 87.50. I'd paid LRS up front and had a 26 discount each month. Both now disappeared.

    VIP bundle
    Full house TV (includes 2 x V6 box and 1 x Tivo)
    Sky Sports & cinema collection
    200MB broadband
    Talk More anytime
    line rental.

    Not willing to compromise on broadband speed or packages really.
    Originally posted by silvercar
    3 boxes is a killer - they will always use that against you...
    I used to have Full house with Sky Sports and Cinema on 2 x V6 boxes plus talk weekends and 200mb broadband for 113 total when all my deals, loyalty discounts, special offers expired.
    Finally got bored with annual ritual of negotiating decent offer (which was always inferior what others people were getting) and got rid of TV and phone altogether which left me with BB only for 43 - cancelled that and got from retentions half the price for half the speed (which is more than enough) - happy with that; now have BB only from Virgin and Freeview TV - missing a sport really but somehow monthly savings of 90ish soften the blow
    Last edited by jadex; 23-11-2018 at 1:34 AM.
    • silvercar
    • By silvercar 25th Nov 18, 10:31 AM
    • 39,106 Posts
    • 162,826 Thanks
    silvercar
    3 boxes is a killer - they will always use that against you...
    Doubly annoying because when I transferred to Virgin that 3rd box was a freebie given at the time of installation to make the whole set up work. The engineer installing phoned back to Virgin and arranged for it to be added to the account for free.

    Then virgin said the box was too old to support the channels we had and so upgraded it from a basic V box to a V6, again for free as it was them that couldn't support my package on the box they had supplied.

    Then one of the other boxes was upgraded to a V6 from a Virgin Red offer.

    So all these box upgrades were free, but consequently I can't get package discounts.
    • Cannyman
    • By Cannyman 8th Jan 19, 10:56 PM
    • 1 Posts
    • 1 Thanks
    Cannyman
    Fun times with VM at the mo. Been with them for many years, since it was Telewest. They are not the cheapest but do an annual haggle at this time of year. Product seems good and tv freeview reception is poor so their basic tv is useful. But with streaming services these days.....not so necessary.

    Been doing the line rental saver up front for years. Year before last was paying 23 on top a month for lowest bb and tv. Last year they came up with some new deal, new customer number. 14 on top of lrs. This month they want 32 and, as lrs coming to an end without notice, next month want over 50 inc line rental. I said about cancelling on Saturday and told contract runs to July. This is untrue. Phoned back today and cancelled.

    There was no attempt to keep me. It would be more convenient to stay but there is the 30 day notice period to see what happens. If they don’t offer some sort of deal I guess I will cope with a change.
    • Larousse
    • By Larousse 25th Apr 19, 10:21 PM
    • 1 Posts
    • 4 Thanks
    Larousse
    Broadband, TV and Phone plus Sky
    Dear MSEs

    I've benefitted from peoples advice on here so wanted to let people know how I got on today with my Virgin haggle.

    Background
    We've been with VM for years and seen our monthly bill creep up. For the past year we have been paying 51pm for phone (inc weekend calls), broadband (100Mb/s) and player TV (freeview basically) with a Tivo box which we used for recording things and which also allowed easy access to some things like BBC iPlayer. No Sky, BTSport or anything else added.

    We do not have a landline phone line so switching would have needed this to be included in the cost. Our TV aerial was also broken so I would have needed a new aerial to get freeview channels via the TV.

    I had previously asked VM about getting one of the new V6 boxes (updated version from the TIVO) but they were unwilling to do this unless I paid a one off 90. Although they did say that there is plan to update all VM customers to the V6 box for free in the next 6months.

    Preparation
    Thanks to the advice on mSE I did my homework about switching and found deals with NOWTV and BT

    Now TV offered: Fab Fibre @ 25pm with Broadband at 30Mb/s and anytime phone calls. On this 12m package a new landline would have been installed for free and there were no other setup, one off or delivery fees. I would have needed to sort the TV aerial and get Freeview working plus maybe get a PVR to record TV (I reckoned about 100 for the aerial and a similar amount for the PVR). At 25pm this was the cheapest I could find but it did reduce our services and the NowTV router only had 2 ethernet ports and looked a bit dodgy in some reviews.

    BT offer: BT would give me Broadband at ~40Mb/s (they would send a Smart Hub Router), the TV would include BT sport and their Youview+ Tv box (acts as a PVR for 300hrs of TV and a phone line with incweekend calls. There was a one off fee of 29 for delivery and activation but installing a new phone line was again free. BT would also install a new TV aerial for 80 and this would be needed for the You view+ box to get the freeview channels. So this was similar to our current package but added BtSport and came to 40pm plus a total of 109 in setup and aerial fees.

    Speaking to VM
    With all this in my head I went to VM and asked to get through to the Retentions (options 1,1, 4, 5 after you ring the main number.) I said I wanted to cancel my package and they automatically started asking what they could offer to help me to stay. I mentioned the two offers above and that I wanted to reduce my bill and/or have better services included. I think knowing that I could get the above two options made my negotiating much stronger. I was calm and polite throughout and used some of the silences techniques that Martin includes in the 'How to Haggle tips'. Without too much effort I was offered my current package at 36pm (12m contract). When I asked about BT Sport they said that was difficult to discount in any offer. I said that in that case I would cancel after all (and I would have gone through with this cancellation). They then offered me my current package plus SkySports at 51pm or SkySports HD for 57pm (again 12m). I asked to think about it and on ringing them back I went for the 57pcm with SkySports HD but managed to get a 30credit to my account. So the bottom line is that I am now paying VM 6 more than I was but have managed to get SkySports HD and have a Sky Sports App which works on my iPad. From my perspective this new deal felt like a successful negotiation and, to be fair to the VM people I spoke to in retentions, they did seem to be reasonable and improved their offer without too much huffing and puffing.

    I just wanted to share my experience with people on MSE so you have something to compare with when you try and haggle with VM. I think doing some careful reading around beforehand and having a genuine, costed, alternative to switch to helped me.

    kind regards
    • SavinNewbie
    • By SavinNewbie 17th May 19, 1:34 PM
    • 3 Posts
    • 2 Thanks
    SavinNewbie
    Know what you will accept
    Had a haddle with virgin today. I have vivid 350, tv player and international calls anytime. Pay 54 a month. Contract ends end of May so I phoned and got put through to retentions. My alternative would be an adsl+ modem with plusnet or nowtv at 30 without international calls and slower 60MB and no tv.



    Price was going up to 76 a month so I would have moved. Offered 56 a month which I accepted. I tried removing TV or international calls but there was no difference so I will be paying an extra 2 a month but keeping the same services. A good result
    • hr100
    • By hr100 4th Jun 19, 12:17 PM
    • 151 Posts
    • 119 Thanks
    hr100
    I got no where

    They want to charge me 59 a month for 100mb broadband and the basic tv package!!
    • wapow
    • By wapow 5th Jun 19, 7:52 PM
    • 886 Posts
    • 480 Thanks
    wapow
    I got no where

    They want to charge me 59 a month for 100mb broadband and the basic tv package!!
    Originally posted by hr100
    Could we have some more info?

    Such as....did you request a cancellation?

    If not, this is your first step. If youre thinking about telling us that "you have to have something" then this is not an excuse. Request your cancellation and if njothing works out, you ask to be re-instated (swallow your pride - seems to be an issue with alot of people to not want to do this for fear of losing pride and dignity??)

    However once you put the cancellation in i can assure you that you WILL pay something cheaper if you follow the haggle rules even a little.

    Before you say "i shouldnt have to haggle ive been loyal for X 100 years" well time to wisen up. Its all about the bottom line for a company of this size.
    • hr100
    • By hr100 9th Jun 19, 2:07 PM
    • 151 Posts
    • 119 Thanks
    hr100
    Hi

    Yes have put cancellation in and now being cut off tomorrow as they still not budging on what I dont think is a fair deal
    • ohit
    • By ohit 12th Jun 19, 2:15 PM
    • 356 Posts
    • 49 Thanks
    ohit
    Tips for latest best prices
    Anyone with latest insight into current round of offers and discount?

    I am just after broadband. Currently on 200mbps speed for 40/month and can either give 30 days notice to cancel or haggle for cheaper price.
    I may be happy with the slowest speed (50mbps) but they have only offered that at 27/month (12month contract).
    Their top 500mbps broadband package is not released as broadband-only yet.
    • Matt_OX4
    • By Matt_OX4 13th Jun 19, 11:59 AM
    • 67 Posts
    • 24 Thanks
    Matt_OX4
    Just renewed with Virgin
    Was on the 29 for basic TV, 100mb fibre and phone line (never rvrn plugged in a phone) - was initially offered 44, said I wanted to cancel, passed to retentions (25min wait) and was offered 31/month.

    Could probably have pushed a bit harder but am happy with the service so said yes.
    • Sinclair2000
    • By Sinclair2000 15th Jun 19, 7:12 AM
    • 2 Posts
    • 0 Thanks
    Sinclair2000
    Moving house meant that I would have to speak to Virgin Media. Using MSE I could see better deals saving me c.15 a month. VM initially stated that they could only offer a new package at 50 a month, nearly 20 more that I was currently paying. Only when I said that I would therefore need to cancel and change supplier did the 'loyalty ' offer emerge. Although I accepted this and agreed the move, it has been an absolute disaster in terms of being a smooth fault free process. After three months and three formal complaints for billing errors, loss of service and failure to port my phone number and numerous calls to a largely inept customer service function it was agreed to that I could cancel the contract. Confirmation by email from VM and equipment returned. Two weeks later I receive a bill for a service that I no longer have - including the loyalty discout! Personally I would stay clear of Virgin Media if possible.
    • Sinclair2000
    • By Sinclair2000 16th Jun 19, 7:47 AM
    • 2 Posts
    • 0 Thanks
    Sinclair2000
    Elderly customers
    Mother in law recently moved into sheltered accommodation and needed to transfer her phone to the new property. Over 80 and hard if hearing so asked if I could help and speak to VM on her behalf. Long story on that experience (not good). She was paying for a TV and phone package, but did not actually have a VM box and was only using freeview. Not sure how this came about. Anyway, VM wanted to charge 50 a month, more that she was currently paying. My point is this - I struggle to see how the interests of elderly customer in the same position as my mother in law would be "looked after" by VM. Haggling with VM is not easy and they seem to be entirely focused on what benefits VM rather than the needs of their customers. I wonder how often it is the elderly and possibly least able to haggle who are disadvantaged by the obstacle course presented to them by customer service functions that have such a short term view of what customer satisfaction really means. Profiteering at the expense of those who may be least able to afford it seems wrong at every level.
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