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  • FIRST POST
    • MSE Sally
    • By MSE Sally 24th Aug 15, 4:03 PM
    • 70Posts
    • 27Thanks
    MSE Sally
    Haggle with Virgin - our new guide
    • #1
    • 24th Aug 15, 4:03 PM
    Haggle with Virgin - our new guide 24th Aug 15 at 4:03 PM


    Hi all, we have new Haggle with Virgin guide, and we'd love to hear your feedback.

    Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

    Thanks for your help,

    MSE Sally
    Last edited by MSE Megan F; 25-08-2015 at 3:06 PM.
Page 2
    • ClaraPetal
    • By ClaraPetal 8th Jan 16, 7:21 AM
    • 28 Posts
    • 24 Thanks
    ClaraPetal
    I used this guide back in December as I wanted to ditch Virgin TV and save money but still hang on to fibre BB since I cannot get BT fibre, and normal BB speeds are really poor in my area. I cancelled via phone giving 30 days notice on my contract, which was due to the end in days anyway.

    I ignored the pleading sales pitch from the girl I was ending my contract with. A few days later I got a call from them and eventually was offered 50MB Fibre, plus weekend calls on my L/L for 18 a month inclusive of L/R! I accepted. I was initially not bothered about keeping the L/L but since it was technically free I went ahead.

    I purchased a cheap NOW TV box for 14.99 from Amazon that came with a 6 month entertainment pass (Daily offer deals reduced from 39!) which I wanted for Catch UP TV and I am now saving almost 35 per month!

    Win, Win!
    • roddydogs
    • By roddydogs 8th Jan 16, 7:40 AM
    • 6,440 Posts
    • 2,785 Thanks
    roddydogs
    So what happens if they call your bluff and insist your "Cancellaton" goes thru?
    • jem16
    • By jem16 8th Jan 16, 8:23 AM
    • 18,718 Posts
    • 11,560 Thanks
    jem16
    So what happens if they call your bluff and insist your "Cancellaton" goes thru?
    Originally posted by roddydogs
    Not a lot. You cancel the cancellation and continue as before.
    • ClaraPetal
    • By ClaraPetal 8th Jan 16, 8:58 AM
    • 28 Posts
    • 24 Thanks
    ClaraPetal
    So what happens if they call your bluff and insist your "Cancellaton" goes thru?
    Originally posted by roddydogs

    It was a risk I was prepared to take, but my guess is they won't!
    • Kynthia
    • By Kynthia 9th Jan 16, 3:14 PM
    • 5,500 Posts
    • 7,713 Thanks
    Kynthia
    I've just cancelled as I wasn't happy with the deals they were offering me. How do I know they have my phone numbers as my account doesn't seem to have a place to list them, just my email address?


    Also if you keep broadband and phone but ditch tv, do you lose the ability to watch freeview through the broadband and the use of the TIVO box?
    Don't listen to me, I'm no expert!
    • jem16
    • By jem16 9th Jan 16, 3:18 PM
    • 18,718 Posts
    • 11,560 Thanks
    jem16
    I've just cancelled as I wasn't happy with the deals they were offering me. How do I know they have my phone numbers as my account doesn't seem to have a place to list them, just my email address?
    Originally posted by Kynthia
    Phone them up and ask them. They will of course have your cable phone number as they supplied it. If you want another number then give it to them.

    Also if you keep broadband and phone but ditch tv, do you lose the ability to watch freeview through the broadband and the use of the TIVO box?
    You should be able to watch the free to air channels. I have no idea if recording would still be available - with Sky it wouldn't.
    • stephenliverpool1
    • By stephenliverpool1 9th Jan 16, 3:49 PM
    • 1,174 Posts
    • 920 Thanks
    stephenliverpool1
    Phone them up and ask them. They will of course have your cable phone number as they supplied it. If you want another number then give it to them.



    You should be able to watch the free to air channels. I have no idea if recording would still be available - with Sky it wouldn't.
    Originally posted by jem16
    Are you sure ?

    I think VM own the TIVO box and will ask for it to be returned as soon as you cancel TV.
    • monochome_blue
    • By monochome_blue 9th Jan 16, 3:58 PM
    • 29 Posts
    • 23 Thanks
    monochome_blue
    Just to report some success, I just got our 68 per month bill for TV and Broadband reduced to 41 plus a 50 one off credit. I did it in one call but didn't accept the first offer, I perhaps could have gotten more if I'd pushed further but I was aiming 20 per month off so was happy.

    New contract is 12 months (I checked) and the credit has shown on my account right away.
    • Futuristic
    • By Futuristic 9th Jan 16, 4:25 PM
    • 820 Posts
    • 411 Thanks
    Futuristic
    If you fail to get anything decent through normal retentions you decline the offer and give your notice, someone from the "loyalty team" who are able to offer significant discounts will call back within days to give you a better offer.

    In our case we've been a customer since NTL and clearly showed my disappointment with the price increases and heavy increases at end of contracts. In the end we got around ~8 off per month off and line rental free for the year.

    32/mo for 70MB Broadband, TV M+ Tivo, Phone L (E&W), Asian mela inc line rental (free). Previously paying ~50/mo
    • jem16
    • By jem16 9th Jan 16, 5:08 PM
    • 18,718 Posts
    • 11,560 Thanks
    jem16
    I think VM own the TIVO box and will ask for it to be returned as soon as you cancel TV.
    Originally posted by stephenliverpool1
    No I'm not sure at all. You're right in that Virgin own the box though.
    • Futuristic
    • By Futuristic 10th Jan 16, 2:29 PM
    • 820 Posts
    • 411 Thanks
    Futuristic
    No I'm not sure at all. You're right in that Virgin own the box though.
    Originally posted by jem16
    They usually ask back for latest release equipment so I assume they'd want Tivo back. They just said to recycle my old V+ HD box and old superhub when we got upgraded to Hub2 and Tivo.
    • Moneyineptitude
    • By Moneyineptitude 10th Jan 16, 10:27 PM
    • 24,778 Posts
    • 14,296 Thanks
    Moneyineptitude
    Virgin don't provide any TV services to non-TV subscribers. Even if their (old) equipment is not collected, it will be pretty much useless to those no longer paying..
    • Kynthia
    • By Kynthia 13th Jan 16, 10:05 PM
    • 5,500 Posts
    • 7,713 Thanks
    Kynthia
    Well they rang back a couple of days later and offered a much better deal. They did want the TiVO box back so I've paid to keep it and access to Freeview channels. We'd have needed to get a new aerial and get a box so that we could pause and record tv so it seemed like the easier option. Happy though as we've nearly halved our monthly bill and just lost a few channels that I was apparently only watching less than 10% of the time. I'll use the saving to get Netflix or Amazon Prime.
    Don't listen to me, I'm no expert!
    • BlaEm
    • By BlaEm 29th Jan 16, 1:54 PM
    • 213 Posts
    • 179 Thanks
    BlaEm
    We've been on the 50mb Fibre + Line rental deal for the last year and got notified of the increase this month.

    When I called they reduced it no question from what would be 37.99, to 24.99 for 6 months and then 27.99 for the remaining 6 months.

    I ummed and erred and mentioned BT a few times and they gave me a 50 credit as well

    Sure I could have gotten more off if I'd held out, but this worked out at 23/month equiv which is what we'd benchmarked - happy with that!
    • peter999
    • By peter999 30th Jan 16, 2:10 AM
    • 6,950 Posts
    • 2,926 Thanks
    peter999
    I know about the one-off credits through Retentions, which I have got in recent years.

    But I haven't got a monthly discount or been offered one in recent years.


    How does Virgin Media apply the monthly discounts for 6-12 months ?

    How does it show on the bill ?
    • victor2
    • By victor2 30th Jan 16, 8:18 AM
    • 5,011 Posts
    • 3,366 Thanks
    victor2
    I know about the one-off credits through Retentions, which I have got in recent years.

    But I haven't got a monthly discount or been offered one in recent years.


    How does Virgin Media apply the monthly discounts for 6-12 months ?

    How does it show on the bill ?
    Originally posted by peter999
    My statements have a section of Promotional offer(s), which includes the following text:
    You'Re Receiving A 10 Loyalty Discount. If You Change Your Package You May Lose This Discount Which Will End 13-NOV-16
    When the previous discount ended, I phoned them up to ask why it had stopped (when I knew the answer anyway), and they gave me this one.
    • peter999
    • By peter999 30th Jan 16, 4:00 PM
    • 6,950 Posts
    • 2,926 Thanks
    peter999
    My statements have a section of Promotional offer(s), which includes the following text:

    When the previous discount ended, I phoned them up to ask why it had stopped (when I knew the answer anyway), and they gave me this one.
    Originally posted by victor2
    Is this monthly discount shown separate from the Package(Bundle / Phone) total ?
    • visidigi
    • By visidigi 30th Jan 16, 8:36 PM
    • 5,720 Posts
    • 3,589 Thanks
    visidigi
    Is this monthly discount shown separate from the Package(Bundle / Phone) total ?
    Originally posted by peter999
    Yes and no.

    Yes they do show separate.

    Sometimes the combinations of discounts means they have to get creative with the standard pricing to make it all work out.
    • victor2
    • By victor2 31st Jan 16, 8:45 AM
    • 5,011 Posts
    • 3,366 Thanks
    victor2
    Is this monthly discount shown separate from the Package(Bundle / Phone) total ?
    Originally posted by peter999
    On my statements it is by showing 3 sections:
    1. Bundle price
    2. Promotional Offer(s)
    3. Line Rental
    The Promotional Offer(s) shows a credit, and I've paid the line rental saver, so the rental section shows zero. The total is then listed as Your package total.
    • MARIADANCER
    • By MARIADANCER 1st Feb 16, 1:18 PM
    • 42 Posts
    • 15 Thanks
    MARIADANCER
    Ive called them today to see if I can reduce my bill and its now been cancelled from 2nd march. I only wanted it Reduced abit not cancelled.
    Now I'm searching for other deals. Cant believe they wouldn't offer me any kind of deal on the phone. After being with them for 9 yrs.
    SAW THE LIGHT JAN 2007

    BR AS OF 10.15 27/03/07

    MY NEW LIFE STARTED 10.16 27/03/07
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