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  • FIRST POST
    • Former MSE Nick
    • By Former MSE Nick 21st Aug 15, 4:58 PM
    • 254Posts
    • 78Thanks
    Former MSE Nick
    Our new Sky Haggling guide - please share your feedback
    • #1
    • 21st Aug 15, 4:58 PM
    Our new Sky Haggling guide - please share your feedback 21st Aug 15 at 4:58 PM


    Hi all, we have new Sky Haggling guide, and we'd love to hear your feedback.

    Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

    Thanks for your help,

    MSE Nick
    Last edited by MSE Sally; 25-08-2015 at 2:36 PM.
Page 3
    • jem16
    • By jem16 7th Nov 15, 10:33 AM
    • 18,695 Posts
    • 11,505 Thanks
    jem16
    How would I know the offer was for 10 months unless the advisor tells me? They have to give the relevant detail or they are misleading people.
    Originally posted by Pitlanepiglet
    I totally agree that they should be telling people and that often they don't. It's only through people posting here that I know it's common at the moment so it's something I will always ask.

    The call is really clear because I asked very specific questions and was given clear answers. I also have full timed and dated notes. If they can't find the call then the ombudsman will have to decide who they prefer to believe.
    I'd go down the CEO router before the ombudsman.

    It's interesting that they they appear to be suggesting people that they can reinstate deals after 10 months - unless it's a change of policy for Sky then it sounds like a corporate intent to mislead....
    I suppose at the moment no-one has had a chance to actually test their claims yet as it's less then 10 months since they started doing the 10 months over 12 months contract.
    • teddysmum
    • By teddysmum 7th Nov 15, 5:02 PM
    • 9,146 Posts
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    teddysmum
    When I cancelled tv, a few weeks before intending to negotiate on bb/phone, I was made the 50% for 10 months offer and refused on the grounds that negotiation, while in minimum term, would not be possible and that 2 months at full price mean an actual overall reduction of only a little over 40%...and the call centre person agreed with me.


    When I called about bb/phone, I was offered £9.99 line rental and free broadband,but the person could not find the 50% off with £50 credit offer I had, via email, for tv.


    Luckily, I checked my email account, while on the phone, so noticed a Sky message saying I had agreed to free line rental, but nothing else was mentioned. I denied that I had agreed, so it was recorded, then called accounts, immediately to ask what was on my account.


    I was told that she had left me to pay full line rental with free broadband and that she had not correctly entered details. The manager apologised and found me a call centre person (I later found , not in the same location) who had the 50% with £50 offer on her equipment and was able to sort things out for me.
    Last edited by teddysmum; 07-11-2015 at 5:14 PM.
    • Pitlanepiglet
    • By Pitlanepiglet 7th Nov 15, 7:29 PM
    • 2,106 Posts
    • 11,267 Thanks
    Pitlanepiglet
    If
    I

    I suppose at the moment no-one has had a chance to actually test their claims yet as it's less then 10 months since they started doing the 10 months over 12 months contract.
    Originally posted by jem16

    Perhaps this is something MSE could check with Sky? That they are selling 10 month discounts and taking customers that they can reinstate them after 10 months when though the customer is in contract for 12 months. I'm not the only person who's been told this. Is this a change of policy from Sky?
    Piglet
    • jem16
    • By jem16 7th Nov 15, 9:06 PM
    • 18,695 Posts
    • 11,505 Thanks
    jem16
    Perhaps this is something MSE could check with Sky?
    Originally posted by Pitlanepiglet
    I can't see MSE being interested in it.

    Is this a change of policy from Sky?
    I don't think it's a change of policy by Sky at all. I think it's just some retentions people saying anything to get a sale.
    • boatman
    • By boatman 9th Nov 15, 3:02 PM
    • 4,158 Posts
    • 2,938 Thanks
    boatman
    Has anyone got Sky to match Plusnet's 12 month offer of £185.88 line rental minus £75 cashback = £110.88 and free braodband?
    • teddysmum
    • By teddysmum 9th Nov 15, 6:35 PM
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    teddysmum
    Has anyone got Sky to match Plusnet's 12 month offer of £185.88 line rental minus £75 cashback = £110.88 and free braodband?
    Originally posted by boatman

    If you are not including any calls, yes :free broadband and £8.70 line ie £104.40.
    • brewerdave
    • By brewerdave 10th Nov 15, 7:49 AM
    • 5,597 Posts
    • 2,489 Thanks
    brewerdave
    If you are not including any calls, yes :free broadband and £8.70 line ie £104.40.
    Originally posted by teddysmum

    ....but you are also a Sky TV subscriber...not sure you would get such a good deal for rental plus b/band WITHOUT TV.
    • roxy28
    • By roxy28 10th Nov 15, 11:54 AM
    • 657 Posts
    • 59 Thanks
    roxy28
    ....but you are also a Sky TV subscriber...not sure you would get such a good deal for rental plus b/band WITHOUT TV.
    Originally posted by brewerdave
    We just have unlimited BB and no way would they budge on line rental, if bringing it to sky. 4 seperate chats on line and over the phone. The sky tv package in most cases is probably the trump card, but there are probably some who are better at haggling and can get blood from a stone lol.
    Last edited by roxy28; 10-11-2015 at 11:57 AM.
    • onashoestring
    • By onashoestring 10th Nov 15, 1:49 PM
    • 195 Posts
    • 379 Thanks
    onashoestring
    Never pay full price when your contract expires
    We enjoy Sky Sports and have never paid full price. For the last 12 months we've had Sky tv bundle + sports for 50% discount. This finishes on Nov 27. Sky offered us 25% off for 10 months - too much for us. We spoke to Sky Expert on Sky chat who offered 35% discount for 5 years. That would still mean a £10 increase per month, which we cannot afford so we gave 30 days notice to cancel. Half an our later We logged into our Sky account, they were now offering 50% off any bundle + sports & movies if we wanted it. Spoke to Sky Expert to confirm the T&Cs. We now have Sky tv + sports bundle + movies 50% discount for 12 months.£32.25

    Never pay the full price.
    • teddysmum
    • By teddysmum 10th Nov 15, 2:36 PM
    • 9,146 Posts
    • 5,459 Thanks
    teddysmum
    ....but you are also a Sky TV subscriber...not sure you would get such a good deal for rental plus b/band WITHOUT TV.
    Originally posted by brewerdave
    Not quite true.


    I had cancelled tv and was offered free broadband and line for £9.99, but then asked about the tv offer of 50% off plus £50 credit, I had received via email.


    The call centre person messed up, booking me free broadband and no line, after saying she didn't have the tv offer on her screen.


    I then called 'accounts' to ask what was on my file and was transferred to someone who had the offer, but then found that the £9.99 offer had gone from her system, so the manager said she could give me an extra £2 off tv(which she agreed was not such a good deal) so he said I could have half price line rental ie £8.20 going up to £8.70.
    • teddysmum
    • By teddysmum 10th Nov 15, 2:38 PM
    • 9,146 Posts
    • 5,459 Thanks
    teddysmum
    We just have unlimited BB and no way would they budge on line rental, if bringing it to sky. 4 seperate chats on line and over the phone. The sky tv package in most cases is probably the trump card, but there are probably some who are better at haggling and can get blood from a stone lol.
    Originally posted by roxy28


    I was already a customer, considering leaving; not wishing to transfer to Sky.
    • Pitlanepiglet
    • By Pitlanepiglet 15th Nov 15, 12:39 PM
    • 2,106 Posts
    • 11,267 Thanks
    Pitlanepiglet
    My issues have been resolved by the Escalated Complaints team so I now have the deal that I was sold plus I'm exempted from termination fees if I choose to cancel.

    The original call was apparently not recorded.

    It was confirmed to me that there is no change of policy that 10 month deals will be matched for the final two months as was alleged to me and as appears to have been told to others.
    Piglet
    • jem16
    • By jem16 15th Nov 15, 2:24 PM
    • 18,695 Posts
    • 11,505 Thanks
    jem16
    My issues have been resolved by the Escalated Complaints team so I now have the deal that I was sold plus I'm exempted from termination fees if I choose to cancel.
    Originally posted by Pitlanepiglet
    I'm glad you have got that sorted.

    So have you got the discount for 12 months? Are you staying or leaving?

    The original call was apparently not recorded.
    I doubt that to be honest but it doesn't matter.

    It was confirmed to me that there is no change of policy that 10 month deals will be matched for the final two months as was alleged to me and as appears to have been told to others.
    No we keep trying to tell people that on here but they keep believing what Sky advisers are saying and that they can phone after 10 months and get another deal.

    I can safely predict we'll see a lot of complaints here soon for those that accepted 10 months deals with 12 months contracts.
    • Pitlanepiglet
    • By Pitlanepiglet 16th Nov 15, 6:10 AM
    • 2,106 Posts
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    Pitlanepiglet
    I'm glad you have got that sorted.

    So have you got the discount for 12 months? Are you staying or leaving?



    I doubt that to be honest but it doesn't matter.



    No we keep trying to tell people that on here but they keep believing what Sky advisers are saying and that they can phone after 10 months and get another deal.

    I can safely predict we'll see a lot of complaints here soon for those that accepted 10 months deals with 12 months contracts.
    Originally posted by jem16
    I'm going to stay for now, I'm happy with the deal I've got for the moment. Virgin isn't an option for me and elderly Dad who lives with me likes the Sport channels so the alternatives don't really workfor us . I've been given a credit for the additional 2 months and they have given additional monthly discount to match the monthly figure i was given.

    I was surprised that apparently call wasn't recorded... That's what I'm told though, they have accepted that I was mislead though so who knows.
    Last edited by Pitlanepiglet; 16-11-2015 at 6:14 AM.
    Piglet
    • Outtherephotography
    • By Outtherephotography 18th Nov 15, 1:21 PM
    • 1 Posts
    • 0 Thanks
    Outtherephotography
    Just called Sky after reading MSE article on Haggling! My £102 bill was set to go higher when price hikes were to be added. Was out of contract so called them up and within 30 minutes was reduced to £81.40 fixed for 10 months , saving at least £20 p/m before the coming price hike! I guess this will be at least £200 of a saving for ten months, when I was advised to call in again! Top stuff MSE!
    • jem16
    • By jem16 18th Nov 15, 2:59 PM
    • 18,695 Posts
    • 11,505 Thanks
    jem16
    I guess this will be at least £200 of a saving for ten months, when I was advised to call in again! Top stuff MSE!
    Originally posted by Outtherephotography
    Not another one!

    You will have no leverage at the end of 10 months to haggle for any deal as you are in a 12 months contract. You will have to pay full price for 2 months.
    • lazer
    • By lazer 18th Nov 15, 4:20 PM
    • 3,230 Posts
    • 4,519 Thanks
    lazer
    I got the letter about the increase in prices with sky,


    I got the following deal
    Line Rental £10 for 10 months
    Free broadband for 12 months
    £8 Anytime international talk package (as I had previously been on a £5 anytime & international calls package)


    Averaging out over a year give £19.23 a month for phone and broadband.


    My TV is not affected and the minimum contract is almost up on it, and there is already an offer in my account offering 25% of it for 10 months.
    Considering taking this up or possibly cancelling the TV completely - the only reason I keep it is for the Sky +, so need to investigate alternatives.
    Weight loss challenge, lose 15lb in 6 weeks before Christmas.
    • jem16
    • By jem16 18th Nov 15, 5:39 PM
    • 18,695 Posts
    • 11,505 Thanks
    jem16
    My TV is not affected and the minimum contract is almost up on it, and there is already an offer in my account offering 25% of it for 10 months.
    Considering taking this up or possibly cancelling the TV completely - the only reason I keep it is for the Sky +, so need to investigate alternatives.
    Originally posted by lazer
    Just cancel the TV when you are within 30 days of the end of your minimum term. You will get at least 50% off for 12 months with no further tie-in. You may even get more.

    Do not consider any 10 months offer for a new 12 month contract.
    • teddysmum
    • By teddysmum 18th Nov 15, 7:44 PM
    • 9,146 Posts
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    teddysmum
    A 10 month offer of 50% off is actually only just above 40%, over all.
    • brewerdave
    • By brewerdave 19th Nov 15, 6:58 AM
    • 5,597 Posts
    • 2,489 Thanks
    brewerdave
    Just called Sky after reading MSE article on Haggling! My £102 bill was set to go higher when price hikes were to be added. Was out of contract so called them up and within 30 minutes was reduced to £81.40 fixed for 10 months , saving at least £20 p/m before the coming price hike! I guess this will be at least £200 of a saving for ten months, when I was advised to call in again! Top stuff MSE!
    Originally posted by Outtherephotography
    Not very good deal - many people are reporting 50% or 60% savings plus bill credits of between £50 and£100 - for instance,I've "saved" over £550 pa on a monthly sub of £66.75, got a new HD+ BOX -and a 12 month deal
    Last edited by brewerdave; 19-11-2015 at 7:00 AM.
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