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  • FIRST POST
    • MSE Martin
    • By MSE Martin 21st Jun 03, 5:44 PM
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    MSE Martin
    Water Bills questions and comment
    • #1
    • 21st Jun 03, 5:44 PM
    Water Bills questions and comment 21st Jun 03 at 5:44 PM
    Please place your water bill questions and comments here





    Addition by Fran - link to Martin's article HERE











    Last edited by Fran; 12-02-2005 at 12:08 AM. Reason: add link to water article on main site
Page 40
    • Cardew
    • By Cardew 18th May 19, 6:54 PM
    • 27,861 Posts
    • 13,728 Thanks
    Cardew
    So, maybe it's possible that their actual read on 13th May is correct, but they're gauging our usage unfairly based on an estimate. Is that even something that can happen? If so, I'm not sure how it's possible to sort this out.

    Anyone have any ideas? Thanks!
    Originally posted by wanderer83

    Welcome to the forum.



    This happens a lot and often for a far bigger amount. You are clearly paying for the previous occupant's consumption who either hasn't told Thames the meter reading when they left, or gave an incorrect meter reading.



    However it isn't the water company's fault as the water has been used. Unless you or the landlord inform them of meter reading on the day you moved in, what else can the they do except estimate or accept the reading they were given?
    • wanderer83
    • By wanderer83 19th May 19, 2:31 PM
    • 3 Posts
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    wanderer83
    Thanks. I'm beginning to think the last tenants did not inform them they were moving out so Thames Water had no idea until I contacted them. When we learned we were metered I had initially assumed that TW would have taken/received a final meter reading when the previous tenants closed their account or cancelled their DD. It seems water is the only utility where you can just legitimately !!!!!! off and have somebody else pay your bill for you. It should be the water company's responsibility to work out a system where this can't happen.

    Our meter isn't easily accessible unfortunately, so we have to wait for the engineer, who'll no doubt show up when we're not home and report everything is fine and dandy.
    • Cardew
    • By Cardew 19th May 19, 4:13 PM
    • 27,861 Posts
    • 13,728 Thanks
    Cardew
    It seems water is the only utility where you can just legitimately !!!!!! off and have somebody else pay your bill for you. It should be the water company's responsibility to work out a system where this can't happen.
    Originally posted by wanderer83

    They can't legitimately !!!! off, albeit it is a civil matter. However it is really no different to gas and electricity in that frequently occupants fail to inform the water/gas/electricity company that they are leaving the property.



    If that happens there is no way the company will discover they have moved UNLESS the new occupant contacts the company and gives their details and meter readings.


    Over the years there must be hundreds of posts on MSE, with similar cases to yours, where the new occupant fails to contact the company at the beginning of their occupation and find themselves paying for the previous occupant's consumption.
    • wanderer83
    • By wanderer83 23rd May 19, 11:45 AM
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    wanderer83
    It's ridiculous. They've sent us another bill now estimating that on top of the 113.60, which they want immediately, they will be charging us 458 for water for the year. We've already told them there is an error and they haven't been out to read the meter and do the litre calculation again. I just don't get the point of billing us when it's going to change.
    • matelodave
    • By matelodave 23rd May 19, 2:39 PM
    • 4,491 Posts
    • 2,868 Thanks
    matelodave
    It's ridiculous. They've sent us another bill now estimating that on top of the 113.60, which they want immediately, they will be charging us 458 for water for the year. We've already told them there is an error and they haven't been out to read the meter and do the litre calculation again. I just don't get the point of billing us when it's going to change.
    Originally posted by wanderer83
    Did you read your meter when you moved in, opened an account with the Water Company and give them your initial reading. If not then it's your fault, not theirs.

    They have no way of knowing what the reading is unless you tell them. They don't have clairvoyants on their staff, neither do they have a little man than scuttles round to read the meter on the day that you moved in. If you don't give regular readings then they'll guess and you'll end up with estimated bills

    It's just like gas & leccy which is also down to you to set up your accounts and give initial meter readings if you want to avoid paying for the previous occupants consumption.

    Perhaps you should put a bit of effort into reading the meter yourself if you don't want to end up with estimated bills. Most water companies read the meter once or twice a year so if you miss a reading it could be 6-12 months before the next one.
    Last edited by matelodave; 23-05-2019 at 2:44 PM.
    Never under estimate the power of stupid people in large numbers
    • Cardew
    • By Cardew 23rd May 19, 4:41 PM
    • 27,861 Posts
    • 13,728 Thanks
    Cardew
    It's ridiculous. They've sent us another bill now estimating that on top of the 113.60, which they want immediately, they will be charging us 458 for water for the year. We've already told them there is an error and they haven't been out to read the meter and do the litre calculation again. I just don't get the point of billing us when it's going to change.
    Originally posted by wanderer83

    You stated you had an actual reading on 13 May.



    It is appears to be pretty certain that you are paying for some of the previous occupant's water consumption in the bill for 113.60. On that incorrect consumption figure 'the almighty computer' has understandably estimated your future consumption.


    You state 'Our meter isn't easily accessible unfortunately, so we have to wait for the engineer,' . If the meter reader(not an engineer!!) can read the meter, you or your Landlord must be able to read the meter. Thames Water can leave it a year before they read the meter again.
    • Lynne G
    • By Lynne G 31st May 19, 11:03 AM
    • 1 Posts
    • 0 Thanks
    Lynne G
    After 2 years of trying to get on a meter due to disputing my water bills i finally got it resolved speaking to [Name Removed] at UU complaints. She looked thoroughly into it after 4 other people said the bills were correct this resulted in 500 refund plus a compensation amount for the incorrect billing and inconvenience. Dont give up if you think you are correct. Also my D D reduced from 51 to 21 its worth following up
    Last edited by MSE ForumTeam2; 01-06-2019 at 11:37 AM.
    • kattie89
    • By kattie89 10th Jun 19, 4:38 AM
    • 5 Posts
    • 1 Thanks
    kattie89
    I pay approx something like $ 150, and I'm ok with that.
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