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  • FIRST POST
    • hjukes13
    • By hjukes13 24th Apr 19, 11:24 AM
    • 1Posts
    • 0Thanks
    hjukes13
    Water Credit
    • #1
    • 24th Apr 19, 11:24 AM
    Water Credit 24th Apr 19 at 11:24 AM
    Just wondering if someone could help.
    We pay monthly for water and were being charged too much based on what we used. they sent us a new bill and amended how much we paid but it had left us with 70 credit on our account. I've asked for this back but they said they can only give it me in august as thats my billing month even thought I pay monthly?
    Can someone help me here?
    Thanks in advance
    Last edited by hjukes13; 24-04-2019 at 12:02 PM.
Page 1
    • Mykidsmum
    • By Mykidsmum 25th Apr 19, 1:41 PM
    • 27 Posts
    • 21 Thanks
    Mykidsmum
    • #2
    • 25th Apr 19, 1:41 PM
    • #2
    • 25th Apr 19, 1:41 PM
    Hi, the monthly DD payments you are making are to build up enough credit to cover your new charges when your meter is read in August. The 70 credit that you have built up so far is to cover the estimated water that you have used since your last bill in February.

    If you ask for the credit to be repaid now, your monthly DD will have to increase to build up sufficient credit over the remaining 4 months (May, June, July and August) for 6 months of water usage. (Feb-Aug)
    Hope this makes sense!
    • JJ Egan
    • By JJ Egan 25th Apr 19, 2:07 PM
    • 12,606 Posts
    • 5,677 Thanks
    JJ Egan
    • #3
    • 25th Apr 19, 2:07 PM
    • #3
    • 25th Apr 19, 2:07 PM
    OP reads as you are billed every 6 months as is usual .
    • Cardew
    • By Cardew 25th Apr 19, 7:51 PM
    • 27,869 Posts
    • 13,732 Thanks
    Cardew
    • #4
    • 25th Apr 19, 7:51 PM
    • #4
    • 25th Apr 19, 7:51 PM
    Normally the new reduced direct debit will have been calculated to achieve a zero balance in August, taking into account you are 70 in credit now.
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