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  • FIRST POST
    • Former MSE Helen
    • By Former MSE Helen 5th Mar 13, 11:41 AM
    • 2,324Posts
    • 971Thanks
    Former MSE Helen
    MSE News: Barclays and Lloyds TSB top complaints bad boy league as PPI gripes soar
    • #1
    • 5th Mar 13, 11:41 AM
    MSE News: Barclays and Lloyds TSB top complaints bad boy league as PPI gripes soar 5th Mar 13 at 11:41 AM
    "Barclays and Lloyds TSB are the worst of the major banks for wrongly dismissing customer complaints, says the Ombudsman..."

    Read the full story:

    Barclays and Lloyds TSB top complaints bad boy league as PPI gripes soar



    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.

Page 1
    • Consumerist
    • By Consumerist 5th Mar 13, 12:51 PM
    • 5,223 Posts
    • 2,610 Thanks
    Consumerist
    • #2
    • 5th Mar 13, 12:51 PM
    • #2
    • 5th Mar 13, 12:51 PM
    I think it would be more interesting to know the complaints statistics with the PPI referrals stripped out so we get a better idea of the underlying customer service from banks.
    Warning: In the kingdom of the blind, the one-eyed man is king.
  • dalesrider
    • #3
    • 5th Mar 13, 1:48 PM
    • #3
    • 5th Mar 13, 1:48 PM
    Agree with the above as PPI is really messing with the real figures.

    Strange how FOS cannot seperate them out. As they will know.....
    Never ASSUME anything its makes a
    >>> A55 of U & ME <<<
    • Bernard Coleslaw
    • By Bernard Coleslaw 5th Mar 13, 1:53 PM
    • 626 Posts
    • 437 Thanks
    Bernard Coleslaw
    • #4
    • 5th Mar 13, 1:53 PM
    • #4
    • 5th Mar 13, 1:53 PM
    Agree with the above as PPI is really messing with the real figures.

    Strange how FOS cannot seperate them out. As they will know.....
    Originally posted by dalesrider
    They do show PPI complaints separately - they're shown as a column in the FOS table here.
    Everyone needs something to believe in.

    I believe I need another beer.
  • dalesrider
    • #5
    • 5th Mar 13, 2:11 PM
    • #5
    • 5th Mar 13, 2:11 PM
    They do show PPI complaints separately - they're shown as a column in the FOS table here.
    Originally posted by Bernard Coleslaw
    Thanks...

    But not as quoted in the artical link above...

    Complaints about PPI mis-selling helped the Financial Ombudsman Service's workload double during 2012 – with Barclays and Lloyds TSB the worst major banks for wrongly dismissing customer complaints.
    Still I guess its is a MSE piece.....

    lloyds total complaints 45727> ppi 42195
    barclays total complaints 44725> ppi 37883
    So PPI new claims in the period are not double... More like +90% in these 2 cases.
    % of cases ruled in cutomer favore is also over 50% for both...
    Last edited by dalesrider; 05-03-2013 at 2:21 PM.
    Never ASSUME anything its makes a
    >>> A55 of U & ME <<<
    • Consumerist
    • By Consumerist 5th Mar 13, 3:54 PM
    • 5,223 Posts
    • 2,610 Thanks
    Consumerist
    • #6
    • 5th Mar 13, 3:54 PM
    • #6
    • 5th Mar 13, 3:54 PM
    . . . But not as quoted in the artical link above. . .
    Originally posted by dalesrider
    You would have thought that MSE could have provided a link to the FOS table.
    Warning: In the kingdom of the blind, the one-eyed man is king.
  • dalesrider
    • #7
    • 5th Mar 13, 5:50 PM
    • #7
    • 5th Mar 13, 5:50 PM
    You would have thought that MSE could have provided a link to the FOS table.
    Originally posted by Consumerist
    We're a journalistic website, but can't guarantee to be perfect...

    That statement says it all to me.

    As we all know jurno's only want to print what they want people to read... Not the full fact details.
    Never ASSUME anything its makes a
    >>> A55 of U & ME <<<
    • pmduk
    • By pmduk 5th Mar 13, 6:36 PM
    • 10,133 Posts
    • 7,755 Thanks
    pmduk
    • #8
    • 5th Mar 13, 6:36 PM
    • #8
    • 5th Mar 13, 6:36 PM
    The most surprising thing to learn from this article is that Barclays have a Director of Customer Service! I thought they'd abandoned the concept years ago.
    • magpiecottage
    • By magpiecottage 6th Mar 13, 8:49 AM
    • 9,114 Posts
    • 5,584 Thanks
    magpiecottage
    • #9
    • 6th Mar 13, 8:49 AM
    • #9
    • 6th Mar 13, 8:49 AM
    Barclays had a 77% uphold rate on PPI and Lloyds TSB had 86%.

    However, these figures are based on when the complaint was resolved, not when FOS received them. As PPI takes well over a year to resolve, some of these complaints will date back to the time when the judicial review was going on and they were simply stacking up.

    By contrast, the made a complaint about something else to a bank last August which went to FOS and was resolved by November.
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