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    • trotskiy
    • By trotskiy 23rd Mar 06, 2:53 PM
    • 25Posts
    • 9Thanks
    British Gas "rebate" for those on benefits
    • #1
    • 23rd Mar 06, 2:53 PM
    British Gas "rebate" for those on benefits 23rd Mar 06 at 2:53 PM
    After following the tip, ref the above, last November my mother (a pensioner) discovered she was entitled to a rebate on her gas bill as she has a rebate on her council tax. We applied by telephone & was told she was entitled to 20 which would be sent by cheque - unless of course she paid by DD - in which case the money would be sent into her bank account. After 2 months the money had not appeared. We rang again, to be told it would come off of her next gas bill. It didn't! She then received a letter informing her that due to prise rises she would get 2 x 20 rebate over the next two gas bills. The first bill arrived today, and yes they acknowledge the 20 BUT they have added this to the bill not deducted it. On ringing again she received a less than sympathetic response from a person telling her "oh well, just pay the lesser amount" She cant! They've already taken the money from the bank so she's now 40 worse off than she should be & likely to get hit again on the next bill. Come on British Gas - you're making enough money from your users, the oldies are the ones whom can least afford this con.
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