Kontofx is it a scam?

KontoFX are a scam
Hi I am Janette Fenton and yes, sadly KontoFX are a scam.
I am absolutely devastated, ashamed and feeling like a complete fool. I invested, a lot of my pension money with KontoFX, after some very slick and apparent, transparent persuasion from Alex a Konto broker.
He went through the right plan for me and persuaded me, that in order to make the recommended 2k per month, I needed to buy 3 Bitcoins at 10k. He explained that KontoFx was a safe investment and that my individual plan, would ensure that I would never lose my investment, unlike stocks and shares.
Alex then opened a Coinbase account with me, which further lulls you into a sense of false security, as Coinbase are a reputable Bitcoin bank. However, your money is swiftly taken out and used on the KontoFX platform, which all appears authentic.
Initially, all is well, the contact is excellent, and you feel that you are beginning to make a small amount of money as per your individual plan. My profit rose to over 4k in roughly 3 months.
In addition, Alex’s boss, Andy tried to persuade me to take out a loan of over 25k, which I am so relieved that I did not! I felt that he was pushy, and he seemed to be annoyed that I said that I had to check it with my son first. This made me suspicious. It was when I requested to take out 3k of my profit, that it all changed. KontoFX. Initially, I was able to withdraw £50, but not the 3k, which is the maximum that you can withdraw in one go. Suddenly, the contact from Alex had become minimal. I then asked on several occasions, to have all my investment returned with the profit and to close my account. That was in early February. The customer care department and Alex lied to me about Alex’s contact in ringing me; they even said that they had records that he tried to call me, when he had not.
I have since reported this to my bank, Coinbase and the Action Fraud department, who both believe that KontoFX have scammed me out of my money. My bank has since requested that my money be returned, but KontoFX have not done so. By now, KontoFX should have refunded my total investment of £12250 but have not done so. There should be no need for telephone conversations, which is their preferred method, emails will suffice.
Now out of the blue, on Friday, Kontofx have refunded £2000, without any explanation from them or the bank. Still £10,093 to go though!
KontoFX are a disgrace and should be struck off from trading. They are clearly preying on, in my case, the old and vulnerable.