Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • AliceW
    • By AliceW 16th Nov 19, 10:37 PM
    • 15Posts
    • 69Thanks
    AliceW
    Asda groceries on-line ordering problem
    • #1
    • 16th Nov 19, 10:37 PM
    Asda groceries on-line ordering problem 16th Nov 19 at 10:37 PM
    For years I've been doing a weekly on-line shop at Asda, with no problems. At the check-out stage they e-mailed me a one-off code which I had to put into the website before the the payment could be verified.

    Now they don't do that, and for several weeks now I haven't been able to check out because the Asda site tells me I don't have a valid mobile phone number. (My mobile number is in my details on the site.) So...I have to ring Customer Services to check the order out for me.

    They are always apologetic but the only advice they can offer is clear your cookies, clear your cache, restart your computer, switch to Google Chrome. None of which worked for me. I can only think the fact that my mobile phone is pay-as-you-go is causing the problem. I have a house phone, but it's my mobile number that the site wants.

    Maybe the problem is with my bank rather than ASDA--I don't really know.

    Has anyone else experienced this?
    Last edited by AliceW; 16-11-2019 at 10:40 PM.
Page 1
    • _shel
    • By _shel 17th Nov 19, 5:18 AM
    • 2,568 Posts
    • 4,784 Thanks
    _shel
    • #2
    • 17th Nov 19, 5:18 AM
    • #2
    • 17th Nov 19, 5:18 AM
    It's not asda that need your mobile number it's your bank. Do they have it?
    • sarah1972
    • By sarah1972 17th Nov 19, 5:56 AM
    • 14,262 Posts
    • 43,933 Thanks
    sarah1972
    • #3
    • 17th Nov 19, 5:56 AM
    • #3
    • 17th Nov 19, 5:56 AM
    I have never been emailed a one off code for payment to go through when I have ordered from Asda.

    I would be calling the bank as opposed to Asda as it sounds like an issue with them as opposed to Asda.

    As the post above says, its more likely that your bank doesnt have your mobile number.
    I'm a Board Guide on all of the Shopping & Freebies Boards http://forums.moneysavingexpert.com/forumdisplay.php?f=5
    I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com (its not part of my role to deal with reportable posts). Any views are mine and not the official line of MoneySavingExpert.com
    • _shel
    • By _shel 17th Nov 19, 6:24 AM
    • 2,568 Posts
    • 4,784 Thanks
    _shel
    • #4
    • 17th Nov 19, 6:24 AM
    • #4
    • 17th Nov 19, 6:24 AM
    I get the code almost every time I make a payment online. But it comes from hsbc to verify it's me doing it.
    • Bacman
    • By Bacman 17th Nov 19, 9:42 AM
    • 138 Posts
    • 108 Thanks
    Bacman
    • #5
    • 17th Nov 19, 9:42 AM
    • #5
    • 17th Nov 19, 9:42 AM
    Indeed, it's from your bank. It's their way to improve security as thieves can't just use a stolen card as they also need the account holders phone too; which makes it safer.


    I don't know the figure above which it happens in stores too when you shop, is there one as reported before there might be?
    • amberhen49
    • By amberhen49 17th Nov 19, 10:33 AM
    • 48 Posts
    • 48 Thanks
    amberhen49
    • #6
    • 17th Nov 19, 10:33 AM
    • #6
    • 17th Nov 19, 10:33 AM
    As mentioned, sounds more like the verified by Visa or similar that you get when buying online. Make sure your bank has your up to date mobile number.
    • AliceW
    • By AliceW 17th Nov 19, 1:05 PM
    • 15 Posts
    • 69 Thanks
    AliceW
    • #7
    • 17th Nov 19, 1:05 PM
    • #7
    • 17th Nov 19, 1:05 PM
    Thank you!!! Just contacted my bank and looks like it's sorted(I wonder why customer services couldn't tell me to contact my bank.)
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,027Posts Today

7,218Users online

Martin's Twitter