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  • FIRST POST
    • MSE Nick R
    • By MSE Nick R 29th Oct 19, 6:08 PM
    • 19Posts
    • 5Thanks
    MSE Nick R
    Sainsbury's to launch Nectar 'double-up' promo – here's what you need to know - MSE News story
    • #1
    • 29th Oct 19, 6:08 PM
    Sainsbury's to launch Nectar 'double-up' promo – here's what you need to know - MSE News story 29th Oct 19 at 6:08 PM
    If you've a stash of Nectar points, you may want to hold off spending them – as from tomorrow you can double your points, to then spend in store at Sainsbury's in a couple of weeks...
    Read the full story:
    'Sainsbury's to launch Nectar 'double-up' promo – here's what you need to know'

    Click reply below to discuss. If you haven’t already, join the forum to reply.
Page 2
    • nick4130
    • By nick4130 1st Nov 19, 6:30 PM
    • 9 Posts
    • 2 Thanks
    nick4130
    Came on MSE thinking that you savvy bunch would have probably figured it all out

    This seems like such a shambles/con. I'm not bothering and have been holding out eagerly expecting something nice for my efforts to use vouchers.

    Have deleted the app as it was daft, and more hassle than it's worth. My plan there is to just "save all offers" over the website instead, hopefully i remember.

    I think using the points against items on sale is the most profitable for us, and it prevents us wasting money on impulse buys due to this voucher tactic they're using.
    • Zero Sum
    • By Zero Sum 1st Nov 19, 9:28 PM
    • 1,511 Posts
    • 1,231 Thanks
    Zero Sum
    This new system is just stupid
    As the double points is only on selected items i need to know what im buying first
    And then im banking on it being in stock. Previous years wanted to buy fitbit & tele but were out of stock.
    Its far better for all concerned to pick something up in store then double up in store
    In fact id say this new system is age discrimination as my parents wouldnt be able to benefit without a load of palava (and then youre relying on the royal mail to deliver on time)
    • maman
    • By maman 3rd Nov 19, 4:56 PM
    • 21,247 Posts
    • 125,681 Thanks
    maman
    This new system is just stupid
    As the double points is only on selected items i need to know what im buying first
    And then im banking on it being in stock. Previous years wanted to buy fitbit & tele but were out of stock.
    Its far better for all concerned to pick something up in store then double up in store
    In fact id say this new system is age discrimination as my parents wouldnt be able to benefit without a load of palava (and then youre relying on the royal mail to deliver on time)
    Originally posted by Zero Sum
    I've had fun and games contacting Nectar today.

    I started with Live Chat but they couldn't help and asked me to phone Sainsburys. I did that and got put through to Nectar so not sure what the difference is although it's harder for them to evade questions on the phone than in Live Chat. Even then the guy I spoke to was constantly putting me on hold while he went to ask someone else.

    I wanted to know what if I get a voucher to buy something specific but there's none in stock. First he told me that Sainsburys was gearing up for this and they would have stock in all the categories. I asked what happens to the voucher if I can't get what I want. He told me to phone from the store and when they verified the item wasn't available, the points would go back on my card.

    I'm still uneasy but that's what they said. I wish I could have had that on Live Chat so I had a screen shot to prove it.
    • Zero Sum
    • By Zero Sum 4th Nov 19, 11:01 PM
    • 1,511 Posts
    • 1,231 Thanks
    Zero Sum
    I've had fun and games contacting Nectar today.

    I started with Live Chat but they couldn't help and asked me to phone Sainsburys. I did that and got put through to Nectar so not sure what the difference is although it's harder for them to evade questions on the phone than in Live Chat. Even then the guy I spoke to was constantly putting me on hold while he went to ask someone else.

    I wanted to know what if I get a voucher to buy something specific but there's none in stock. First he told me that Sainsburys was gearing up for this and they would have stock in all the categories. I asked what happens to the voucher if I can't get what I want. He told me to phone from the store and when they verified the item wasn't available, the points would go back on my card.

    I'm still uneasy but that's what they said. I wish I could have had that on Live Chat so I had a screen shot to prove it.
    Originally posted by maman
    That just seems a lot more hassle than customer services printing out voucher in store. The other thing is as theyre only doing this online & posting out, then surely its going to cost them a fair whack in postage costs.
    • maman
    • By maman 4th Nov 19, 11:54 PM
    • 21,247 Posts
    • 125,681 Thanks
    maman
    That just seems a lot more hassle than customer services printing out voucher in store. The other thing is as theyre only doing this online & posting out, then surely its going to cost them a fair whack in postage costs.
    Originally posted by Zero Sum
    It does seem crazy to encourage force people to go online then use snail mail to send the vouchers out! My Sainsburys has drastically cut it's customer services, shrunk the desk so it's just a keyboard on the end of the cigarette kiosk and often sharing staff with that and the lottery.

    You can do the voucher electronically with the app.
    • POPPYOSCAR
    • By POPPYOSCAR 5th Nov 19, 7:49 PM
    • 13,183 Posts
    • 29,708 Thanks
    POPPYOSCAR
    MSE states you have to use your voucher in one go but if you have more than one voucher you can use over a number of shops.

    EH??

    How can you have more than one voucher when you are only allowed to double up once?

    Am I missing something here?
    • POPPYOSCAR
    • By POPPYOSCAR 5th Nov 19, 11:50 PM
    • 13,183 Posts
    • 29,708 Thanks
    POPPYOSCAR
    Well done Sainsburys

    Another alienated customer here.

    I have done the double up every time but giving this one a miss.It is just more trouble than it is worth.

    I really cannot be bothered as I can see myself walking round the store trying to finding something to spend my voucher on rather than buying something I really want.

    Most of it will be half price in the sales anyway.
    • maman
    • By maman 6th Nov 19, 11:40 AM
    • 21,247 Posts
    • 125,681 Thanks
    maman

    Most of it will be half price in the sales anyway.
    Originally posted by POPPYOSCAR
    I think that's true of all the seasonal tat goods but I was going to buy my favourite TTD fizz.

    I think I'll have a word with the guy on the wine aisle in advance and if they end up not having what I want in stock I'll try and hold Nectar to account in refunding the voucher if stock is unavailable.

    Like you. I'm certainly not going to wander around Sainsbury's looking to spend my voucher on things I don't need or want.
    • jasdev
    • By jasdev 9th Nov 19, 11:46 AM
    • 85 Posts
    • 19 Thanks
    jasdev
    I was sorely hoping the "double up" promotion would extend to ordinary groceries too - sad to see that I can only use the vouchers on things I neither want nor need.
    Am I correct to think that I may as well just go ahead and spend my Nectar points balance on my weekly grocery shopping anyway?
    • Vegastare
    • By Vegastare 9th Nov 19, 6:16 PM
    • 305 Posts
    • 891 Thanks
    Vegastare
    Has anyone seen the vouchers!!!

    OK so I am thinking the worst after ordering the vouchers online and getting acknowledgement plus email on 6th Nov saying voucher on the way - I just think that the promised 13th Nov will come and go and I will still be waiting.....

    So anyone had them yet!!!!!
    • maman
    • By maman 9th Nov 19, 7:01 PM
    • 21,247 Posts
    • 125,681 Thanks
    maman
    I was sorely hoping the "double up" promotion would extend to ordinary groceries too - sad to see that I can only use the vouchers on things I neither want nor need.
    Am I correct to think that I may as well just go ahead and spend my Nectar points balance on my weekly grocery shopping anyway?
    Originally posted by jasdev
    I agree it would be brilliant if we could buy ordinary groceries or even some Christmas stuff like turkey or gammon. That's thinking of customers though, not what Sainsburys do.

    I'm going to buy wine with mine, assuming it works on the app. and they have what I want in stock. Big IF.

    I think it's mad that you have to apply online for a voucher by snail mail vegastare .
    • tbw
    • By tbw 9th Nov 19, 10:34 PM
    • 4,903 Posts
    • 56,488 Thanks
    tbw
    Has anyone seen the vouchers!!!

    OK so I am thinking the worst after ordering the vouchers online and getting acknowledgement plus email on 6th Nov saying voucher on the way - I just think that the promised 13th Nov will come and go and I will still be waiting.....

    So anyone had them yet!!!!!
    Originally posted by Vegastare
    I ordered mine 30/10 and still no sign of the vouchers. Unhelpful phone call yesterday - told I will get them by 13/11. A real pain in the arris - I need to spend them on 13/11 as I am going on holiday next day .
    ELITE 5:2
    # 42
    11st2lbs down to 9st2lbs - another 5lbs gone due to alcohol abuse (head down toilet syndrome)
    • warby68
    • By warby68 10th Nov 19, 6:27 AM
    • 1,482 Posts
    • 11,169 Thanks
    warby68
    MSE states you have to use your voucher in one go but if you have more than one voucher you can use over a number of shops.

    EH??

    How can you have more than one voucher when you are only allowed to double up once?

    Am I missing something here?
    Originally posted by POPPYOSCAR
    My £100 voucher has come as 2 x £50.
    • warby68
    • By warby68 10th Nov 19, 6:30 AM
    • 1,482 Posts
    • 11,169 Thanks
    warby68
    Has anyone seen the vouchers!!!

    OK so I am thinking the worst after ordering the vouchers online and getting acknowledgement plus email on 6th Nov saying voucher on the way - I just think that the promised 13th Nov will come and go and I will still be waiting.....

    So anyone had them yet!!!!!
    Originally posted by Vegastare
    Ordered first day offer went live, vouchers arrived 5th.

    No rhyme or reason as to the order they arrive it seems.
    • photome
    • By photome 10th Nov 19, 10:19 AM
    • 14,406 Posts
    • 9,906 Thanks
    photome
    I think may are making it to be more complicated than it is.

    Seems simple to me ,exchange in the app and then go to store to spend.
    • od244051
    • By od244051 10th Nov 19, 2:55 PM
    • 148 Posts
    • 216 Thanks
    od244051
    I agree it would be brilliant if we could buy ordinary groceries or even some Christmas stuff like turkey or gammon. That's thinking of customers though, not what Sainsburys do.

    I'm going to buy wine with mine, assuming it works on the app. and they have what I want in stock. Big IF.

    I think it's mad that you have to apply online for a voucher by snail mail vegastare .
    Originally posted by maman
    Remember the wine is only against Taste The Difference wines, sherries, sparkling wines and port.

    As my friends that work for Sainsburys, always get a customer that thinks the double up coupons are redeemable against any wine.
    • od244051
    • By od244051 10th Nov 19, 2:57 PM
    • 148 Posts
    • 216 Thanks
    od244051
    I was sorely hoping the "double up" promotion would extend to ordinary groceries too - sad to see that I can only use the vouchers on things I neither want nor need.
    Am I correct to think that I may as well just go ahead and spend my Nectar points balance on my weekly grocery shopping anyway?
    Originally posted by jasdev
    Again my friends that work for Sainsburys get many customers that collect points throughout the year and then redeem them on the big food shop before Christmas.

    Then some keep them for January as some get paid Dec 20th and not again til Jan 31st
    • maman
    • By maman 10th Nov 19, 3:45 PM
    • 21,247 Posts
    • 125,681 Thanks
    maman
    Remember the wine is only against Taste The Difference wines, sherries, sparkling wines and port.

    As my friends that work for Sainsburys, always get a customer that thinks the double up coupons are redeemable against any wine.
    Originally posted by od244051
    Yes, thanks it is a TTD wine that I want.

    I have huge sympathy for the front line staff. They are getting all the hassle from customers about this crazy double up system when they didn't think it up.
    • od244051
    • By od244051 10th Nov 19, 3:53 PM
    • 148 Posts
    • 216 Thanks
    od244051
    Yes, thanks it is a TTD wine that I want.

    I have huge sympathy for the front line staff. They are getting all the hassle from customers about this crazy double up system when they didn't think it up.
    Originally posted by maman
    Easy way to spot if its a TTD if the top of wines have a dark purple cap - similar colour to the uniform, with Taste The Difference on the neck wrapper.
    • Vegastare
    • By Vegastare 10th Nov 19, 5:06 PM
    • 305 Posts
    • 891 Thanks
    Vegastare
    Ordered first day offer went live, vouchers arrived 5th.

    No rhyme or reason as to the order they arrive it seems.
    Originally posted by warby68

    I ordered mine on second day confirmation says 9.50 am on 31 Oct and no sign. The email saying the were sent arrived on 6th Nov. The emails seems to say call them or go into store if you have concerns..... I shall not call again...but the store ...well that's a thought....if the Postie hasn't brought them by Wed am then batten down the hatchets
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