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  • FIRST POST
    • Planahead
    • By Planahead 2nd Nov 18, 9:58 PM
    • 16Posts
    • 6Thanks
    Planahead
    Misleading 3 for 2 offers on website
    • #1
    • 2nd Nov 18, 9:58 PM
    Misleading 3 for 2 offers on website 2nd Nov 18 at 9:58 PM
    Well known online retailer advertising an offer -'Buy any 3 - get cheapest free'.
    So I buy 3 of Product A @10.00 each - expecting to get one free.
    If I'd stopped there I would have got the 'cheapest item' free - all the same price.
    However, I also purchased 3 of Product B @ 3.00 each - expecting to get one item free of charge.
    Different products but from the same range.
    But what the retailer did was instead give me two of the lower priced items - Product B free of charge.
    Surely this isn't right.
    Could understand if I'd bought 2 x Product A and 1 x Product B - I would indeed have got just the cheapest item free.
    The offer wasn't buy 6 get cheapest item free
    Is it me?
Page 1
    • Frogletina
    • By Frogletina 3rd Nov 18, 12:34 AM
    • 3,204 Posts
    • 11,589 Thanks
    Frogletina
    • #2
    • 3rd Nov 18, 12:34 AM
    • #2
    • 3rd Nov 18, 12:34 AM
    If I ever see an offer like this I pay for each group of three separately.

    I think it all depends on how the tills are set up to do the calculation but I don't like to take a chance.

    frogletina
    Not Rachmaninov
    But Nyman
    The heart asks for pleasure first
    SPC 8 #441 1567.31 SPC 9 #441 1014.64 SPC 10 #441 1164.13 SPC 11 #441 1598.15 SPC 12 #63
    • sarah1972
    • By sarah1972 3rd Nov 18, 3:50 AM
    • 13,943 Posts
    • 43,280 Thanks
    sarah1972
    • #3
    • 3rd Nov 18, 3:50 AM
    • #3
    • 3rd Nov 18, 3:50 AM
    Always best to split into 2 transactions as it can happen quite a lot.
    I'm a Board Guide on all of the Shopping & Freebies Boards http://forums.moneysavingexpert.com/forumdisplay.php?f=5
    I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com (its not part of my role to deal with reportable posts). Any views are mine and not the official line of MoneySavingExpert.com
    • Planahead
    • By Planahead 3rd Nov 18, 3:27 PM
    • 16 Posts
    • 6 Thanks
    Planahead
    • #4
    • 3rd Nov 18, 3:27 PM
    • #4
    • 3rd Nov 18, 3:27 PM
    Thanks both - it was an online shop - I added the first three items in my basket - so one product x 3.
    Then the second product - x 3.
    I've got my money back via customer services but this seems sharp practice - the store has said:
    There can be a slight confusion in that, our system will work out a percentage rather than provide the items for free. Whatever the percentage of the saving,this will be applied across the items as a whole rather than charging them as zero.
    I think this is very misleading and bad practice - I wonder how many others have thought they were getting a deal but then didn't bother to check [very badly laid out] receipt/invoice!
    • chesky
    • By chesky 3rd Nov 18, 6:32 PM
    • 1,175 Posts
    • 2,027 Thanks
    chesky
    • #5
    • 3rd Nov 18, 6:32 PM
    • #5
    • 3rd Nov 18, 6:32 PM
    It's an old problem and has been the subject of posts here before. Like the others, I never take chances and pay for offers like this separately from my main shopping. I always feel a bit stupid doing it though.
    • Planahead
    • By Planahead 3rd Nov 18, 9:16 PM
    • 16 Posts
    • 6 Thanks
    Planahead
    • #6
    • 3rd Nov 18, 9:16 PM
    • #6
    • 3rd Nov 18, 9:16 PM
    Didn't realise this was an ongoing issue - I wonder why Martin has not yet taken the supermarkets to task on this....?
    Last edited by Planahead; 03-11-2018 at 9:30 PM. Reason: mistake - omitted 'not'
    • alanq
    • By alanq 3rd Nov 18, 10:53 PM
    • 4,154 Posts
    • 2,733 Thanks
    alanq
    • #7
    • 3rd Nov 18, 10:53 PM
    • #7
    • 3rd Nov 18, 10:53 PM
    It's an old problem and has been the subject of posts here before.
    Originally posted by chesky
    Here's one thread on the subject that I started four years ago.
    https://forums.moneysavingexpert.com/showthread.php?t=4942018

    Unless anything has changed since I stopped using Ocado, it may have state of the art warehouse systems but its billing software leaves a lot to be desired. I also had a dispute with it when my Smart Pass % discounts were rounded up when ordering but down when it came to the final bill.
    Last edited by alanq; 03-11-2018 at 11:01 PM.
    • Planahead
    • By Planahead 3rd Nov 18, 11:50 PM
    • 16 Posts
    • 6 Thanks
    Planahead
    • #8
    • 3rd Nov 18, 11:50 PM
    Ocado misleading since 2014....
    • #8
    • 3rd Nov 18, 11:50 PM
    Thanks very much for this - I thought I was going mad when I tried to reason with Ocado - I've never had a similar issue with the other retailers online or in store - so interesting to see it's just Ocado and Waitrose. I have got my money back but this really does smack of sharp practice and I expect lots of people have been misled.
    Thank you AlanQ
    • demeter
    • By demeter 25th Nov 18, 9:36 PM
    • 14 Posts
    • 5 Thanks
    demeter
    • #9
    • 25th Nov 18, 9:36 PM
    Tesco online 3 for 2 discount wrong online?
    • #9
    • 25th Nov 18, 9:36 PM
    Watch out for Tesco's "3 for 2" multibuy discount being wrong when you buy more than 3 items at a time. You could be overcharged. The discount is correct instore, If you have three expensive "3 for 2" items in the shopping basket the discount is the price of the cheapest of these - this is correct. Just add add one cheaper item and the discount is the price of that item. For example: 3 at 10 - discount 10. 3 at 10 plus 1 at 1 - discount 1. 3 at 10 plus 3 at 1 - discount is 2 but should be 11. You get ripped off for 9 if you don't notice. This is easy to try online at Tesco. Then try it at Boots online store and see that they get it right.
    • demeter
    • By demeter 26th Nov 18, 12:25 PM
    • 14 Posts
    • 5 Thanks
    demeter
    it's expensive to split purchase online
    I could have but I was trying to make an order to use one of Tesco's discount vouchers for spending over 40. If I split the order I would not that discount and would have had to pay an extra delivery charge anyway. I suppose that if I made regular large home delivery orders I could split the 3for2 orders. In the end I just went to a local Tesco Extra, bought the same items, and got the correct 3for2 discount. The instore self checkout gave the right 3for2 discount and I did not need to split it.
    • demeter
    • By demeter 26th Nov 18, 12:33 PM
    • 14 Posts
    • 5 Thanks
    demeter
    try complaining to the ASA
    I've complained to Tesco initially and now have raised this with the ASA pointing out that Boots get it right and that Tesco get it right instore. Sainsburys don't seem to do 3for2 offers now but years ago when they did I bought 6 items in the 3for2 offer at different prices. I asked at the checkout whether I needed to split the order to get the right discount and was told that I did not need to and I did get the correct discount without having to split in to 2 orders.
    • demeter
    • By demeter 26th Nov 18, 3:00 PM
    • 14 Posts
    • 5 Thanks
    demeter
    Ocado Buy 2 get one half price can also be a rip off
    I had a look at how Ocado does a similar offer Buy 2 get one half price. No problem if you add 2 items same price - discount is half the price of one item. Add a cheaper item and the discount is lower. It appears to be one quarter the price of the expensive item plus one quarter the price of the cheaper item. That is not the offer as advertised, Add another of the cheaper items, making two of each, and the discount is correct at half the price of the expensive item plus half the price of the cheaper item.
    • The Miser
    • By The Miser 28th Nov 18, 11:47 AM
    • 76 Posts
    • 36 Thanks
    The Miser
    Thanks both - it was an online shop - I added the first three items in my basket - so one product x 3.
    Then the second product - x 3.
    I've got my money back via customer services but this seems sharp practice - the store has said:
    There can be a slight confusion in that, our system will work out a percentage rather than provide the items for free. Whatever the percentage of the saving,this will be applied across the items as a whole rather than charging them as zero.
    I think this is very misleading and bad practice - I wonder how many others have thought they were getting a deal but then didn't bother to check [very badly laid out] receipt/invoice!
    Originally posted by Planahead



    Just shows that a) read the small print, b) check your receipt slip VERY carefully c) question what you don't understanmd and d) complain to Head Office if you think a fast one is being pulled (they probably don't realise) IF you have a nearly genuinely complainmt Head Office will normally accommodate you


    I have a small rucksack with a "lifetime guarantee" After perhaps 15 years I sent it back - they had moved but it got to the manufacturers and I got a new one IF you have a genuine complaint at least always try - it usually works
    • demeter
    • By demeter 3rd Dec 18, 6:37 PM
    • 14 Posts
    • 5 Thanks
    demeter
    how the Tesco 3for2 is supposed to work
    The CEO's office said that the correct 3for2 savings should be applied when the order is prepared for delivery or collection. They asked me to make an order and get in touch if the 3for2 saving was wrong and that I would get a refund if I was overcharged.
    This is the statement in Tesco's Ts&Cs about discounts being wrong:
    I haven't received my discounts
    First of all, please accept our apologies. If you fill in our Contact Us form and provide your order number (and information about the discounts you expected to receive) we'll investigate the problem and get back to you.

    Sounds like they know they get it wrong sometimes.

    Online the 3for2 saving is calculated as the cheapest 3for2 item(s). My guess is that they want to show the lowest possible 3for2 saving in case items are out of stock or substituted. When checking out online a card payment is pre-authorised for 2 (this is in the Ts&Cs). The actual price is worked out and charged when the order is prepared. If they use the store POS system then the 3for2 saving should be correct. If not the Ts&Cs say that they will look at it and might sort it out. They really should make this clearer when ordering.

    I will look at ordering online when I need to stock up on 3for2 items if only to test Tesco's system. But I probably would be better off just shopping at the local superstore, where the online order would be prepared anyway.
    • alanq
    • By alanq 4th Dec 18, 7:27 AM
    • 4,154 Posts
    • 2,733 Thanks
    alanq
    I have just noticed a much lesser problem with ASDA where the discount is miscalculated even when all the items in a multibuy are the same price.

    Soups any 6 for 4. I ordered 12 so should have been charged 8. Non-discounted price of each soup was 1.07. So full price would be 12*1.07=12.84 and I expected a discount of 4.84 to be applied. The actual discount was 4.82.

    My guess is that instead of the above simple calculation a more complex one was performed that resulted in rounding errors.

    Just to add to confusion the order confirmation email that I received showed a 4.83 discount so the calculation is being performed differently by ordering and billing software.
    Last edited by alanq; 04-12-2018 at 7:33 AM.
    • demeter
    • By demeter 28th Jan 19, 4:45 PM
    • 14 Posts
    • 5 Thanks
    demeter
    I've just had a look at the Asda Groceries online ordering and could not reproduce that problem. Maybe the system has now been fixed and updated since the post on 4th Dec. The discount did show correctly as 4.84 but I did not go as far as ordering and and getting a confirmation email. The issue here is that when dividing by 3 (or a multiple of 3) when there is a remainder it will be 1 or 2 i.e. this gives 0.333...p or 0.666...p to be rounded down or up. Depending on how the items are grouped in the calculation then the rounding could be different. There would only be a problem if the charge on the final bill was not the 4 for 6 items, 8 for 12 items, etc... as per the offer.

    I did check what Asda does if there is a mix of items qualifying for the offer. They seem to get it right as when I put 7 items from the 6 for 4 offer in the basket the best discount was given. i.e. 6 items at 95p and 1 item at 1.07 was charged at 4.95 meaning that the higher cost item was included in the 6 for 4 offer and the cheapest item was not included and charged at 95p.
    • demeter
    • By demeter 19th Apr 19, 6:41 PM
    • 14 Posts
    • 5 Thanks
    demeter
    Not much more to add other that to say that the problem seems to be the way that Tesco, and some other retailers, run online shopping. They may not deliver exactly what you ordered or give the discounts/offers advertised. I'm sure that it is a useful if not vital service for people who can't get to a store but some of us are used to ordering from retailers like Amazon where we can expect to get exactly what we ordered at the price agreed.
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