PPI Reclaiming successes and failures

Loans and credit card PPI complaint.

Success story with Lloyds(TSB) and MBNA.

My wife £13,000 - me £9000 (so far).

Got it all back after a letter - no need for ombudsman - but there's more...

Historically I've pooh poohed the idea of making a PPI claim as I used to refuse to take it out for a long time. I was aware I'd had a bit that annoyed me on the odd credit card or loan but didn't think it would amount to anything worth claiming as I'd always payed them off early. I was always on temporary contracts when younger, with no problems with health-benefits at work so PPI was essentially useless.
Also, the accounts I had these on are mostly long gone and forgotten so I entirely discounted doing a DIY claim as I didn't have enough info.

But I was persuaded to apply back in January by my daughter in-law who was talking about using a claim firm (a 'reputable' one as far as that is possible) - the line - 'even if you get a few hundred quid it's worth it, and if I didn't use them, I wouldn't do it'. This resonated with me, so I went for it - with a firm as I would have done it otherwise.

My wife had been approached by Lloyds(TSB?) in 2014, filled out a form to claim back PPI and got £2500 back then - so we assumed she was done. However the form sent by the company we used asked for financially linked people and since we have a joint current account and mortgage I put her name on the form along with mine. All of my accounts likely to be PPI-linked were long before we got married or met so I just put her on for completeness sake - she'd been payed out already right?
I included every financial institution I've ever used on there to be sure I included all possibilities but knew fine than most of them would be dead ends - as I said - back in the day I usually refused PPI on credit.

Anyway, I applied in January/Feb 2019. By May I got a letter from MBNA with a £5000 cheque in it. STUNNING! Wow. That was my credit card - that's the big one right - anything else will be smaller.

Both of us then got letters from Lloyds - 'we are looking into it' - I wondered why they didn't just immediately tell my wife that they'd already paid out a claim for her.

Late May 2019 - we both get a letter from Lloyds - I will be getting £4000 from them. She will be getting....£13,000 !!!!!!!! Amazing, stunning and er..... well they must have really ripped her off in 2014 then huh?

I have - also it seems (don't even remember this) - a loan with MBNA too - so I have some more to come probably - decision due in early June as I had to speak to them on that one as 'they wanted some more details on my circumstances' at the time the loan was taken out.

So on a purely speculative application, not expecting anything much really, we have £22,000 gross - so far. We have to pay 18% to [name redacted] so that takes it down to about £18,000 net - but then if I hadn't used them, I wouldn't have done it.

Claim - even if it is speculative - very very worth it.

Or... +£18,000 when not expecting anything.

plus probably more to come.

Perhaps you missed the bits where I said I had no memory of even having a loan with MBNA. The credit card I paid off in 2000ish - not a clue what the number was.
Lloyds I could may be have done myself sure - but then we would not even have considered complaining on my wife's PPI as they allegedly already paid her out - and that's the biggest payout of the lot.

Very glad I went with them - wouldn't have done it if I hadn't used them - I have no regrets.

And actually the 18% includes the VAT - they claim their fee is the lowest on the market at 15% - though clearly that's a bit disingenuous.

Do not get me wrong however, if I had account numbers still and realised we'd even had the PPI on some of these - for sure I'd have done it myself, do it yourself if you can..

Why are you being so aggressive? No matter - I am happy even if you seem not to be

I just called them disingenuous - so no I do not work for them.

I am posting what I consider a success story - how would you propose people make a claim if they do not even remember that they had an account/loan with a company?

Especially, as in my wife's case - she had been already paid out by Lloyds as far as we knew. I'd actually be interested in hearing if anyone has a similar case - where they were contacted a few years back *by the bank* - and paid out - yet later on it was discovered essentially by accident, that they were horribly underpaid in fact (i.e. ripped off). (Actually that was really mainly why I posted).

If you consider me stupid for using a claim firm then that's fine. Is it a requirement that you used Martin's letter for you claim on this forum? I saw it as a question at the top of the thread - not a compulsory thing.

Not trying to promote them - I've redacted their name above if it makes you happy. Just trying to tell my story.

Yes I *could* have - but I would never have actually done so - I know this for fact. And as I said - we were simply unaware that much of it even existed so double would not have ever even known to complain.
And at the risk of repeating myself - my wife had already been paid out by Lloyds as far as we knew.
I wonder how many others *think* they've been paid out fairly by the banks when they haven't been.

Anwyway, this starts to get circular - the bit in bold is what I'd be interested to hear if we're not unique on this one.

Sorry not any more - feel free to remove it from your quote