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  • FIRST POST
    • 54yqrklt
    • By 54yqrklt 12th Oct 18, 12:25 PM
    • 3Posts
    • 0Thanks
    54yqrklt
    Appeal Reject by POPLA, what should i do?
    • #1
    • 12th Oct 18, 12:25 PM
    Appeal Reject by POPLA, what should i do? 12th Oct 18 at 12:25 PM
    Hello guys

    i have received a PCN, Becasue the parking company allows me to pay the ticket within 10 minutes but i paid after 11 minutes.
    This was my first time using this car park due to moving home. When i found a parking space, i wanted to pay for the parking fee and realise there was no machines to pay for the tickets after walking around the entire car park. Eventually , i noticed the notice on the wall indicating payment methods, then i realised that i have to download an APP to pay for the parking fee. We came from another country, due to restriction on phones (apple Store), we have to change the setting from my own country to United Kingdoms and change and register the account using APP to pay for the parking fee. After i have registered, i will have to enter details of the car park with its location code, duration of stay etc. Finally, i have to enter detail of the payment account, to finish all these process, it all needs time.

    I have explained everything to POPLA but they rejected my appeal. And i have a chance to comment, what should i say? It's quite unfair to a first time user (pay by app) especially for a foreigner.
    sorry for my poor English!
    Please help, Many Thanks
Page 1
    • waamo
    • By waamo 12th Oct 18, 12:28 PM
    • 4,472 Posts
    • 5,863 Thanks
    waamo
    • #2
    • 12th Oct 18, 12:28 PM
    • #2
    • 12th Oct 18, 12:28 PM
    Do you live in the U.K.?
    This space for hire.
    • pogofish
    • By pogofish 12th Oct 18, 12:29 PM
    • 9,009 Posts
    • 9,388 Thanks
    pogofish
    • #3
    • 12th Oct 18, 12:29 PM
    • #3
    • 12th Oct 18, 12:29 PM
    You should read the clear and specific advice for POPLA rejections in the Newbies Sticky - Post 3.
    • 54yqrklt
    • By 54yqrklt 12th Oct 18, 12:47 PM
    • 3 Posts
    • 0 Thanks
    54yqrklt
    • #4
    • 12th Oct 18, 12:47 PM
    • #4
    • 12th Oct 18, 12:47 PM
    Do you live in the U.K.?
    Originally posted by waamo
    yes, i live in UK now, but i have never used UK apple store before
    • 54yqrklt
    • By 54yqrklt 12th Oct 18, 1:23 PM
    • 3 Posts
    • 0 Thanks
    54yqrklt
    • #5
    • 12th Oct 18, 1:23 PM
    • #5
    • 12th Oct 18, 1:23 PM
    You should read the clear and specific advice for POPLA rejections in the Newbies Sticky - Post 3.
    Originally posted by pogofish
    Thank you for your advice, i will have a look
    • The Deep
    • By The Deep 12th Oct 18, 1:23 PM
    • 10,254 Posts
    • 10,144 Thanks
    The Deep
    • #6
    • 12th Oct 18, 1:23 PM
    • #6
    • 12th Oct 18, 1:23 PM
    IMO they were wrong to reject your appeal as there should be 10 minute grace periods at the beginning and end of thee session, I am sure a judge would disagree with them.
    You never know how far you can go until you go too far.
    • Redx
    • By Redx 12th Oct 18, 1:27 PM
    • 19,679 Posts
    • 24,969 Thanks
    Redx
    • #7
    • 12th Oct 18, 1:27 PM
    • #7
    • 12th Oct 18, 1:27 PM
    if you have the chance to comment, are you at the popla rebuttal stage or have popla actually made their decision ?

    grace periods should have applied on this one, clause #13 of the BPA CoP
    Newbies !!
    Private Parking ticket? check the 2 sticky threads by coupon-mad and crabman in the Parking Tickets, Fines & Parking Board forum for the latest advice or maybe try pepipoo or C.A.G. or legal beagles forums if you need legal advice as well because this parking forum is not about debt collectors or legal matters per se
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