Am i entitled to water chaarges back?

Widelats · 7 July 2009 at 12:51PM

This is third thread i have put on MSE i hope to get some help.

I would appreciate some info on this as i am lost.

Basically, i got a new flat in December where the water charge is in with the rent, so i no longer had to pay water charges direct to Northumbrian Water.

I recently found out that from December i have been getting deductions every benefit payment for my old address, the total is over £180, i am wondering where do i stand in claiming these back?

Info: before i moved from my old address in December my balance was clear but the water company has continued to take the payments till todays date, i am really angry, i had a cheque off them for only £35 and i think i have been robbed, they did not ask my permission to take these payments and in effect they have been getting double payments as i have been paying for my new address all the time.

Anyone know? Will i get the rest of the money back? Should i go to citizens advice as well?

Thanks everyone.

barloo69 · 20 July 2009 at 12:57PM

Widelats wrote: »

This is third thread i have put on MSE i hope to get some help.

I would appreciate some info on this as i am lost.

Basically, i got a new flat in December where the water charge is in with the rent, so i no longer had to pay water charges direct to Northumbrian Water.

I recently found out that from December i have been getting deductions every benefit payment for my old address, the total is over £180, i am wondering where do i stand in claiming these back?

Info: before i moved from my old address in December my balance was clear but the water company has continued to take the payments till todays date, i am really angry, i had a cheque off them for only £35 and i think i have been robbed, they did not ask my permission to take these payments and in effect they have been getting double payments as i have been paying for my new address all the time.

Anyone know? Will i get the rest of the money back? Should i go to citizens advice as well?

Thanks everyone.

If I am understanding your request for help correctly. There would appear to be a few factors of concern here. Therefore if I were you, I would take the necessary paperwork (if any) to your nearest CAB. They are the best qualified to help you Im afraid.

Sorry if I didnt tell you what you already knew anyway.

TTFN. Good luck.

lincroft1710 · 20 July 2009 at 5:30PM

Are you certain your landlord is paying Northumbrian Water out of your rent?

Am i entitled to water chaarges back?

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