Boiler advice - sending back parts not needed

arrond · 16 January 2020 at 4:29PM

I have a broken combi boiler. The gas engineer told us it was likely the gas valve that was the cause, and came and fitted a new one today (cost £40 for initial diagnosis and £220 to buy and fit the part).

The boiler is still not working, and apparently it could be the PCB that is faulty. This is probably not economical to replace as the boiler is around 9 years old we believe (I think the part will be around £300 plus fitting).

I can get a new boiler fitted for around £1,600. Is the heating engineer able to send back the new gas valve from our existing boiler so we can at least recoup some of the already sunk cost or is this not usually possible? It has only been fitted today and the boiler has fired up and then immediately cut out.

arrond · 16 January 2020 at 5:56PM

So we are going to go for a new boiler, but that means we spent £260 for no reason. Is there any comeback on the heating engineer for this, as he told us we needed a gas valve, and that wasn't actually the issue?

Stratus · 16 January 2020 at 6:24PM

arrond wrote: »

The gas engineer told us it was likely the gas valve

it could be the PCB that is faulty.

I would be looking for a diagnosis from someone else first. A boiler should be giving more than 9 years service.

Benight · 16 January 2020 at 7:03PM

arrond wrote: »

I have a broken combi boiler. The gas engineer told us it was likely the gas valve that was the cause, and came and fitted a new one today (cost £40 for initial diagnosis and £220 to buy and fit the part).

The boiler is still not working, and apparently it could be the PCB that is faulty. This is probably not economical to replace as the boiler is around 9 years old we believe (I think the part will be around £300 plus fitting).

I can get a new boiler fitted for around £1,600. Is the heating engineer able to send back the new gas valve from our existing boiler so we can at least recoup some of the already sunk cost or is this not usually possible? It has only been fitted today and the boiler has fired up and then immediately cut out.

So the purchased part itself is not faulty?

How was the part purchased?
If in store, there is no obligation on the seller to refund.
If purchased remotely (online, by telephone, etc) then the buyer can reject the part for no reason within 14 days of receipt. The buyer then has a further 14 days to return said part. Part must be in in a resaleable condition (unmarked, in it's original, undamaged packaging, etc)

arrond · 17 January 2020 at 2:28PM

Part must be in in a resaleable condition (unmarked, in it's original, undamaged packaging, etc)

I guess the fact that the part was fitted (although then removed again when it was realised that it wasn't the problem), means even distance selling refund wouldn't apply?

arrond · 17 January 2020 at 2:30PM

I would be looking for a diagnosis from someone else first. A boiler should be giving more than 9 years service.

I was going to replace next year anyway, it was been tempermental since we moved into the house a year ago. It is a Ferroli and apparently notorious for problems.

I guess the "it's probably this, and then oh maybe it's that" is just something that comes with the territory, a bit like with mechanics sometimes?

Talldave · 17 January 2020 at 4:35PM

arrond wrote: »

I guess the fact that the part was fitted (although then removed again when it was realised that it wasn't the problem), means even distance selling refund wouldn't apply?

Yes, it became secondhand the moment it was fitted. Ebay as such though, you'll get a fair bit back, especially if you wait for one of Ebay's sell for £1 offers.

arrond · 17 January 2020 at 5:39PM

Yes, it became secondhand the moment it was fitted. Ebay as such though, you'll get a fair bit back, especially if you wait for one of Ebay's sell for £1 offers.

Yes, that is what I will most likely do; just need to find out how much the plumber paid for it.

Boiler advice - sending back parts not needed

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