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  • FIRST POST
    • MSE Kelvin
    • By MSE Kelvin 12th Feb 18, 7:21 PM
    • 79Posts
    • 194Thanks
    MSE Kelvin
    Tube Delays: How to get a refund
    • #1
    • 12th Feb 18, 7:21 PM
    Tube Delays: How to get a refund 12th Feb 18 at 7:21 PM
    This is the dedicated discussion thread for our guide:


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Page 1
    • Adam78
    • By Adam78 4th Feb 19, 10:33 PM
    • 2 Posts
    • 0 Thanks
    Adam78
    • #2
    • 4th Feb 19, 10:33 PM
    • #2
    • 4th Feb 19, 10:33 PM
    I just registered with the reeclaim website for automatic refunds for TfL delays.

    As directed I entered my details into the website and kept an eye on my TfL account.

    I didn’t see anything going through my TfL account but noticed some transactions direct into my bank account and was wondering if they were the result of the reeclaim website.

    Has anyone else had refunds from reeclaim? If so, how did they appear on your bank statement?

    Also, does anyone know how to withdraw permission from reeclaim if, for whatever reason, you want to stop using the service?
    • Mr_Singleton
    • By Mr_Singleton 5th Feb 19, 6:29 AM
    • 1,530 Posts
    • 2,452 Thanks
    Mr_Singleton
    • #3
    • 5th Feb 19, 6:29 AM
    • #3
    • 5th Feb 19, 6:29 AM
    TFL + Refunds = “Good luck with that!”
    • kuratowski
    • By kuratowski 5th Feb 19, 6:37 AM
    • 123 Posts
    • 174 Thanks
    kuratowski
    • #4
    • 5th Feb 19, 6:37 AM
    • #4
    • 5th Feb 19, 6:37 AM
    TFL + Refunds = “Good luck with that!”
    Originally posted by Mr_Singleton
    +1 for this.

    When the tube is very delayed, you always hear an announcement advising to seek alternative routes. Alternative routes generally means slower routes (e.g. buses rather than tube). As soon as you do that the TFL computer says no your journey did not take longer than expected...
    • Adam78
    • By Adam78 5th Feb 19, 11:39 AM
    • 2 Posts
    • 0 Thanks
    Adam78
    • #5
    • 5th Feb 19, 11:39 AM
    • #5
    • 5th Feb 19, 11:39 AM
    TFL + Refunds = “Good luck with that!”
    Maybe I’ve just been lucky with my previous claims then. I use public transport a lot for travelling around London for work, and have had quite a few successful claims.

    I’ve also submitted refund requests to Great Northern and Thameslink and they’ve been accepted too.

    I reckon I get back about £110 or so a year from keeping an eye on delays and submitting refund requests.
    • Mr_Singleton
    • By Mr_Singleton 5th Feb 19, 7:01 PM
    • 1,530 Posts
    • 2,452 Thanks
    Mr_Singleton
    • #6
    • 5th Feb 19, 7:01 PM
    • #6
    • 5th Feb 19, 7:01 PM
    I reckon I get back about £110 or so a year from keeping an eye on delays and submitting refund requests.
    Originally posted by Adam78
    Well that would depend on why you were getting a refund.
    • Chino
    • By Chino 6th Feb 19, 2:26 PM
    • 1,114 Posts
    • 747 Thanks
    Chino
    • #7
    • 6th Feb 19, 2:26 PM
    • #7
    • 6th Feb 19, 2:26 PM
    Also, does anyone know how to withdraw permission from reeclaim if, for whatever reason, you want to stop using the service?
    Originally posted by Adam78
    From https://www.reeclaim.co.uk/frequently-asked-questions/:

    How can I disconnect from your service?
    Simply email with a request to cancel our service and we will terminate your connection within 3 working days.

    (clicking on the email link actually opens a Contact Us page)
    • NBLondon
    • By NBLondon 10th Sep 19, 1:46 PM
    • 2,979 Posts
    • 15,177 Thanks
    NBLondon
    • #8
    • 10th Sep 19, 1:46 PM
    • #8
    • 10th Sep 19, 1:46 PM
    +1 for this.

    When the tube is very delayed, you always hear an announcement advising to seek alternative routes. Alternative routes generally means slower routes (e.g. buses rather than tube). As soon as you do that the TFL computer says no your journey did not take longer than expected...
    Originally posted by kuratowski
    I fell foul of this last week when the Northern Line was suspended... following the alternative route suggested by the TfL website I was over an hour late - partly because one of the buses failed to arrive. Refund rejected. I'm kicking it back but not overly optimistic.

    (Yet the week before - when the Northern line jammed up - I got a refund in 48 hours because I stayed on the Tube and changed lines instead).
    "I spent a lot of money on booze, birds and fast cars. The rest I just squandered."
    • C.H
    • By C.H 13th Sep 19, 7:51 PM
    • 4 Posts
    • 9 Thanks
    C.H
    • #9
    • 13th Sep 19, 7:51 PM
    Reeclaim not working
    • #9
    • 13th Sep 19, 7:51 PM
    It seems like Reeclaim is not currently working. On their 'Connect' page it currently says 'Please note that due to a change in the TfL online login system, Reeclaim is currently under maintenance.'

    I suspect it's something to do with TfL introducing ReCaptcha software on their website - but it's frustrating that Reeclaim has not emailed users to tell them about this. I'm now submitting delay refund requests manually.
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