Halifax PPI - How to contact payments team
Marina2016
Posts: 45 Forumite
I am due some money from Halifax due to a PPI complaint on credit cards. They issued a cheque but my title was not correct so my bank would not accept it. I thought this would be straightforward and rang them up to ask for it to be reissued. However, I have had a few missed calls from their payments team where they leave no number to call them back. I have called the PPI customer services team several times now and just get through to a call centre who cannot help and are unable to give me the number for the payments team. I don't understand why they need to speak to me as it is a straightforward change from Miss to Mrs on a cheque!
Does anyone know how I can get this resolved and actually get to speak to the payments team?
Does anyone know how I can get this resolved and actually get to speak to the payments team?
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Comments
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Go into branch with ID and the letter and ask them to ring them or send a secure message with your contact number and availability0
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A number of messages have been left via the call centre for the payments team to call me but a week later and no call. I will try going into branch later this week.0
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Marina2016 wrote: »A number of messages have been left via the call centre for the payments team to call me but a week later and no call. I will try going into branch later this week.
I think in branch staff might have a direct number or some other way to bypass the contact centre0 -
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