Official Vodafone Complaints/Query Thread

[#14007704]

I have Pay As You Go, and tried topping up with £30 four times (two times on the 11th of August, and two times on the 12th of August) through Vodafone's website, and got the same error message all four times saying that it didn't go through, try again later. So for the fifth time, I tried calling 2345 in order to do it manually with a customer service representative. The fifth time the £30 went through, and I thought everything was okay. The day after when I check my bank transcript, there has gone four payments to Vodafone E-commerce of £30 pounds each (total of £120) in addition to the £30 to Vodafone Vesta.

When I tried figuring this out on the chat, I was told to bring a bank transcript to prove this to my nearest Vodafone store. In my case this is the one on Coney Street in York. The shop assistant confirmed my proof and said that he will write down a note linked to my phone number, and that I need to call the infamous "191" to get a refund. After two hours on the phone speaking to 12 different customer service representatives, I was tired of repeating myself and hung up.

I am kindly asking now for the last time, to please refund me my £120 back asap before I take this case to a higher instance.

Thanks.

Hi,
This August marks 3 years I have had issues with Vodafone and I feel your pain. Being mugged monthly, wasting hours of my time and being lied to is painfully draining and frustrating. It has had an impact on my life overall... Being repeatedly robbed has emotional consequences for anyone!
I tried the whole Vodafone complaints procedure. It was so bad and corrupt that even recorded delivery letters to head office were not acknowledged until the fourth attempt.
Vodafone systematically lie and steal.
They lost all call recordings in my favour, I made the mistake of dealing with it over the phone for several months after they closed email customer service which they once had. I had no evidence then, they held it all.
I went to the ombudsmen who were a pitiful waste of time. Absolutely pathetic. Vodafone have overcharged me by 20% my entire contact on the phone lines and handsets and the ombudsmen said they should give me £30 and say sorry!
The effort involved in going through the complaints procedure add-ons the ombudsmen is enormous and I've often thought of giving up as the frustration brings me literally to tears.... but I know that there must be thousands of people who have been systematically robbed the same way I have been and I can't let it go.
Aren't we in a country with some rules and systems? Surely justice should be achievable? I have evidence for my case after all!
I'm saving up to take them to court.
I wish anyone in similar circumstances the best of luck, I know it's not easy to deal with, and harder still to ignore, when you have been robbed.