Equifax knows nothing about me (solved)

ywlgy · 26 April 2018 at 11:17AM

Hi all,

I tried to get my credit reports from all CRAs. I have done the Noddle and MSE credit expert. Their information about me is all correct.

There is a problem with Equifax. The Clearscore and CreditWise couldn't find my report. So I tried to buy a £2 report from Equifax directly. After ID verification process, I was given an almost empty report. No credit agreements at all! That explains why Clearscore could not find me.

I can see all the searches done in the last year. Just the credit agreement part is missing.

I have queried Equifax about this. Anything else I should do? Can anyone also confirm Barclays report current account to Equifax and Aqua report CC to them?

Thanks.

PS: Equifax made three £2 pending transactions, which is rather confusing. I am waiting the extra two to disappear.

Candyapple · 26 April 2018 at 11:36AM

Yes Barclays and Aqua report to Equifax.

If you want your bank account(s), mobile phone contract, credit card(s) etc. to appear on your Equifax report then you need to write to each lender separately and ask that they start reporting your data to Equifax.

ywlgy · 26 April 2018 at 11:41AM

Candyapple wrote: »

Yes Barclays and Aqua report to Equifax.

If you want your bank account(s), mobile phone contract, credit card(s) etc. to appear on your Equifax report then you need to write to each lender separately and ask that they start reporting your data to Equifax.

Shouldn't they automatically report to Equifax like they did to Experian and CallCredit?

Candyapple · 26 April 2018 at 12:02PM

ywlgy wrote: »

Shouldn't they automatically report to Equifax like they did to Experian and CallCredit?

It can depend on a lot of factors. If your accounts are very old (i.e over 20 years) then reporting to the CRAs is not an automatic process as they would need your permission to do so. Or could be that they may only report to Experian and Call Credit for certain products (e.g. loans and not credit cards) and Equifax for other products. Or could just even be an error at the lender's end. Who knows.

ywlgy · 26 April 2018 at 7:54PM

The possibility of both lenders having fault at the same time makes me feel it is Equifax's problem.

BTW, Equifax's system is quite bad. Nearly half of flats in my building are missing in their address finder. And this triple charge problem. they seem not very professional when compared with others

ywlgy · 27 April 2018 at 9:43PM

Well, Equifax replied today that I have to do all the investigation and query the banks.

I have to supply them the account number, which is different from the account number I know. I can only see last 4 digits of this in Call Credit report. I wonder will Barclays and Aqua be willing to give me this.

Now I am getting reluctant to do this because of all this fuss. It took Noddle about 2 months to get my report (I did nothing, it just showed up), maybe the same thing will apply to Equifax?

ywlgy · 15 June 2018 at 8:23PM

After giving Equifax lender name, account type, account number and account opening date, they found all my accounts in 2 weeks. Now i have an accurate Equifax report.

Equifax knows nothing about me (solved)

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