MSE Poll: How do you rate your bank account's service?

Former_MSE_Sam_M · 31 July 2017 at 4:23PM

Poll started 31 July 2017

How do you rate your bank account's service?

Every six months we ask for your help to track the quality of customer service provided by the big banks. Do you rave about it or are you more than a little bit disgruntled? By comparing your answers with last time, we can see which have got better or worse.

So, please vote based on CUSTOMER SERVICE for your main CURRENT account over the last SIX MONTHS. Ignore rates or any other products, or service if it's more than six months old.

Click here to vote in the poll

Did you vote? Are you surprised at the results so far? Have your say below. To see the results from last time, click here.

If you haven’t already, join the forum to reply.

Thanks!

[purplesignup][/purplesignup]

Wizard_of_Id · 1 August 2017 at 11:13AM

Account always in credit, never overdrawn in over 30 years and never had to contact customer services in all that time so I have no idea what to rate them.

krisl · 2 August 2017 at 6:48PM

I’m not sure I get the point of this.

What percentage of people have actually contacted their bank in the last 6 months? For those that have, can you rate the whole bank on perhaps 1 call?

MSE Poll: How do you rate your bank account's service?

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