Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Ian Evans
    • By Ian Evans 14th May 18, 5:18 PM
    • 1Posts
    • 0Thanks
    Ian Evans
    Skipton bonus problems.
    • #1
    • 14th May 18, 5:18 PM
    Skipton bonus problems. 14th May 18 at 5:18 PM
    Hi, was wondering if anyone else has had a problem with receiving their skipton lisa bonus?? Ive been in talks with skipton and they say its not been paid yet as hmrc believe i have two accounts open, one being the share centre which i transfered over to skipton and is infact closed. Skipton dont seem to have an answer and i am relying on that extra money. Anyone having similar problems?
Page 1
    • Alexland
    • By Alexland 15th May 18, 4:09 PM
    • 3,335 Posts
    • 2,674 Thanks
    Alexland
    • #2
    • 15th May 18, 4:09 PM
    • #2
    • 15th May 18, 4:09 PM
    If you asked Skipton to perform the transfer then the lack of bonus should be a problem for Skipton to resolve. You shouldn't need to talk directly to your old provider. If you don't feel that Skipton are taking ownership and resolving the issue then I suggest you ask to raise a complaint.



    Alex.
    • CashCruncher
    • By CashCruncher 26th Jun 18, 3:08 PM
    • 3 Posts
    • 0 Thanks
    CashCruncher
    • #3
    • 26th Jun 18, 3:08 PM
    • #3
    • 26th Jun 18, 3:08 PM
    I'm also having the same issue as you've mentioned.

    When I spoke to someone they explained that Nutmeg hadn't declared when the account opened correctly to HMRC which is causing the delays.

    I was told this would be resolved by the 30th of May however, this hasn't been the case and now it's down as an ongoing issue.

    Who is at fault here? If a complaint is needed should the complaint go to Nutmeg or Skipton?

    Thanks
    • Alexland
    • By Alexland 26th Jun 18, 3:39 PM
    • 3,335 Posts
    • 2,674 Thanks
    Alexland
    • #4
    • 26th Jun 18, 3:39 PM
    • #4
    • 26th Jun 18, 3:39 PM
    It doesn't matter whose at fault; your new provider should be resolving the issue. Keep chasing them.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,507Posts Today

10,080Users online

Martin's Twitter