Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • pafpcg
    • By pafpcg 16th May 18, 4:06 PM
    • 276Posts
    • 258Thanks
    pafpcg
    Clydesdale: "Your brand new Internet Banking is here!"
    • #1
    • 16th May 18, 4:06 PM
    Clydesdale: "Your brand new Internet Banking is here!" 16th May 18 at 4:06 PM
    Clydesdale have a programme of moving batches of users from their old system to a new system. Today, when I tried to login, I was presented with an invitation to login to the new system. Sadly, it failed to login successfully with either my or my partner's login credentials. A call to their 08003457365 helpline elicited the following information:

    1. The Clydesdale knee-jerk response to login failure is to recommend using Google's Chrome browser - when I said I'd close my account rather than install Chrome, the discussion seemed to lead to the conclusion that it's Chrome or nothing! Backtracking later in the discussion, it was more "You can try other browsers but Clydesdale have decided to support only Chrome".

    2. We can still access the old login and account display system using a link near the bottom of the login front-page displayed as "Login to existing Internet Banking". But this is a limited-life option - it'll disappear soon. [I can report that the link to the old system works and I successfully completed what I wanted to do today.] I have been given an assurance that Technical Support at Clydesdale will get back to me with an indication of how long the old system will remain available so that I can transfer funds out of my Clydesdale accounts and do an orderly closure of the accounts in due course.

    3. The Clydesdale support then spotted that the error message I'd got at the unsuccessful login was due to a failure by the new system to recognise my customer number. Some customer numbers have not been transferred correctly to the new system* and will have to be re-entered manually which would be done today. So if you're using Chrome (or some other working browser) when you get an error message "Sorry, we're no longer able to assist you online
    Please get in touch for further assistance", you'll have to ring Clydesdale and get them to add your customer number to the new system.

    I have this afternoon succeeded in logging-in to the new system using my customer number (presumably now correctly re-entered). I used Firefox v52 (but v31 fails to login correctly) but don't try to change user preferences with Firefox v52, I just got a blank page and nowhere to go but to close the browser; but the accounts and money transfer pages displayed without problem. The new system is loaded with more javascript and has a totally different display and layout, with much larger font sizes. The old system had a very 'old-fashioned' basic appearance, very reminiscent of the data processing world of the 1970s which I was comfortable with and worked well once familiar with it - other customers will, of course, have different preferences....

    * PS: Jokes about "Have you been taken over by TSB?" don't seem to go down too well....
Page 1
    • Browntoa
    • By Browntoa 16th May 18, 4:10 PM
    • 33,649 Posts
    • 39,751 Thanks
    Browntoa
    • #2
    • 16th May 18, 4:10 PM
    • #2
    • 16th May 18, 4:10 PM
    Can't see the problem with installing chrome , my only browser of choice..

    Not unique to Clydesdale , creation finance won't allow me to log in via a mobile and only in chrome on my iPad
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • eskbanker
    • By eskbanker 16th May 18, 4:29 PM
    • 8,188 Posts
    • 9,186 Thanks
    eskbanker
    • #3
    • 16th May 18, 4:29 PM
    • #3
    • 16th May 18, 4:29 PM
    Can't see the problem with installing chrome , my only browser of choice..

    Not unique to Clydesdale , creation finance won't allow me to log in via a mobile and only in chrome on my iPad
    Originally posted by Browntoa
    Just because it's your browser of choice (and many other people's to be fair), that isn't an adequate justification for a website of a major commercial organisation to be programmed on the assumption that everyone will use Chrome!

    There's always a trade-off between portability, usability and supported browsers, but the vast majority of websites will be supported on a choice of browsers across a range of devices and operating systems, so if Clydesdale really are saying that their new site is only supported on Google Chrome that would be pretty poor....
    • Browntoa
    • By Browntoa 16th May 18, 4:52 PM
    • 33,649 Posts
    • 39,751 Thanks
    Browntoa
    • #4
    • 16th May 18, 4:52 PM
    • #4
    • 16th May 18, 4:52 PM
    Not condoning it , just pointing out it's not unique

    There are other financial institutions who play the " we only support xxxxxx browser"
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • scoot65
    • By scoot65 16th May 18, 6:29 PM
    • 183 Posts
    • 78 Thanks
    scoot65
    • #5
    • 16th May 18, 6:29 PM
    • #5
    • 16th May 18, 6:29 PM
    After reading the previous posts, I decided to try to log in using my usual browser Safari. Logged in OK, had to confirm a few details, but otherwise all very painless. Looks totally different, but seems to be working OK for me
    • Shakin Steve
    • By Shakin Steve 16th May 18, 7:33 PM
    • 1,634 Posts
    • 1,401 Thanks
    Shakin Steve
    • #6
    • 16th May 18, 7:33 PM
    • #6
    • 16th May 18, 7:33 PM
    Can't see the problem with installing chrome , my only browser of choice..

    Not unique to Clydesdale , creation finance won't allow me to log in via a mobile and only in chrome on my iPad
    Originally posted by Browntoa
    I can log in to creation with safari on my iPad.
    I came into this world with nothing and I've got most of it left.
    • Heng Leng
    • By Heng Leng 17th May 18, 3:21 PM
    • 4,626 Posts
    • 1,470 Thanks
    Heng Leng
    • #7
    • 17th May 18, 3:21 PM
    • #7
    • 17th May 18, 3:21 PM
    It worked with Chrome (as expected) or Firefox but not Edge.
    They do still have a link to the old version on the website.

    I found their new Android app to be fine - it's basically a clone of B app without the multiple colours and budgeting features. I suspect this new internet banking will be along similar lines.
    • CarolynCh
    • By CarolynCh 1st Oct 18, 6:09 PM
    • 44 Posts
    • 32 Thanks
    CarolynCh
    • #8
    • 1st Oct 18, 6:09 PM
    IE working but Chrome not
    • #8
    • 1st Oct 18, 6:09 PM
    Yorkshire Bank rather than Clydesdale (think the IB is the same anyway), but I have just tried to log on to the new internet banking using Chrome and got the message "Sorry we are no longer able to assist you online". This was after I had logged in, accepted terms & conditions and completed my email address as requested. I then tried again and got the error after just entering the customer number. Tried on Internet Explorer and it worked fine without any error messages, but still won't work on Chrome, even after clearing cookies.

    Certainly looks like Clydesdale/Yorkshire are having similar problems to TSB with their wonderful new internet banking and apparently this appears to have been going on for months.

    I have logged an enquiry/complaint.
    • Zanderman
    • By Zanderman 1st Oct 18, 6:51 PM
    • 1,830 Posts
    • 4,505 Thanks
    Zanderman
    • #9
    • 1st Oct 18, 6:51 PM
    • #9
    • 1st Oct 18, 6:51 PM
    Yorkshire Bank rather than Clydesdale (think the IB is the same anyway), but I have just tried to log on to the new internet banking using Chrome and got the message "Sorry we are no longer able to assist you online". This was after I had logged in, accepted terms & conditions and completed my email address as requested. I then tried again and got the error after just entering the customer number. Tried on Internet Explorer and it worked fine without any error messages, but still won't work on Chrome, even after clearing cookies.

    Certainly looks like Clydesdale/Yorkshire are having similar problems to TSB with their wonderful new internet banking and apparently this appears to have been going on for months.

    I have logged an enquiry/complaint.
    Originally posted by CarolynCh
    As far as I recall it worked fine on chrome for me last week. Do you run adblockers, tracker blockers etc? And have you tried it with those switched off?

    Whatever the issue is I really don't think it's remotely comparable to the TSB situation. If it was there would be loads of complaints here - and this thread hasn't been added to since May, and even then it was only 7 posts long! TSB, by comparison, has multiple threads active with hundreds of posts..

    In this case, it's far more likely to be a temporary glitch or a problem at your end.
    • tempus_fugit
    • By tempus_fugit 1st Oct 18, 7:27 PM
    • 501 Posts
    • 447 Thanks
    tempus_fugit
    It works fine in Chrome for me too, but it is a crap system, one of the worst out there IMO. For exporting transactions, for example, it only offers CSV and not OFX or QIF. There are other issues too.
    Retired at age 56 after having "light bulb moment" due to reading MSE and its forums. Have been converted to the "budget to zero" concept and use YNAB for all monthly budgeting and long term goals.
    • Ergates
    • By Ergates 1st Oct 18, 8:56 PM
    • 140 Posts
    • 206 Thanks
    Ergates
    I then tried again and got the error after just entering the customer number. Tried on Internet Explorer and it worked fine without any error messages, but still won't work on Chrome, even after clearing cookies.
    Originally posted by CarolynCh
    Did you phone the support number?
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,550Posts Today

10,133Users online

Martin's Twitter