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    • parcival
    • By parcival 18th Jan 13, 10:16 AM
    • 544 Posts
    • 315 Thanks
    parcival
    We are due to fly long haul on Sunday from Gatwick. Hopefully all will be well with the weather but it looks dodgy.

    Flight and hotel booked direct with BA via BA website.

    Someone says that BA will refund flight costs if a flight is delayed by 5 hours or more even if caused by weather.

    Is this true?

    Would they also have to refund the hotel cost as it was booked with them.......
    • loates123
    • By loates123 18th Jan 13, 10:20 PM
    • 784 Posts
    • 88 Thanks
    loates123
    Was your flight 26th July?

    http://www.thebasource.com/?s=Tampa

    Might help, but if it's the wrong date feel free to ignore
    Originally posted by trolleyrun

    no ours was the 27th july but flew on the 28th of july

    some freinds we know were meant to fly on the 26th and were delayed till the 27th july

    whats do the links tell me air line at fault or out of there control?
    Treat everyday as your last one on earth! and one day you will be right.
    • trolleyrun
    • By trolleyrun 20th Jan 13, 11:45 AM
    • 1,165 Posts
    • 4,084 Thanks
    trolleyrun
    no ours was the 27th july but flew on the 28th of july

    some freinds we know were meant to fly on the 26th and were delayed till the 27th july

    whats do the links tell me air line at fault or out of there control?
    Originally posted by loates123

    I don't know who's at fault, as I don't know the compo rules. All I know is that it looks like the Tampa flight on 26th July was delayed by a day due to the aircraft being late in from Orlando because of a technical problem.

    Hopefully someone who knows all the rules of compo can let you know that side of things
    • sufcfan1
    • By sufcfan1 21st Jan 13, 12:45 PM
    • 42 Posts
    • 10 Thanks
    sufcfan1
    Hi folks,
    Looking for some advice after arriving back from Heathrow after the latest weather issue!!

    Quick overview, BA rebooked us onto a late flight back to Glasgow last night, which they then cancelled. Was told by the lovely purple helper people to go talk to them to get a hotel etc.

    When we walked up to the desk, they refused to even talk to us. I asked about a hotel and was told to find something myself! No offer to find something, no transport nothing.

    I was of the understanding they had obligations to passengers which they refused to even attempt to meet.

    Has anyone got thoughts on getting something back from them?

    Thanks
    • Caz3121
    • By Caz3121 21st Jan 13, 1:16 PM
    • 12,608 Posts
    • 8,230 Thanks
    Caz3121
    Hi folks,
    Looking for some advice after arriving back from Heathrow after the latest weather issue!!

    Quick overview, BA rebooked us onto a late flight back to Glasgow last night, which they then cancelled. Was told by the lovely purple helper people to go talk to them to get a hotel etc.

    When we walked up to the desk, they refused to even talk to us. I asked about a hotel and was told to find something myself! No offer to find something, no transport nothing.

    I was of the understanding they had obligations to passengers which they refused to even attempt to meet.

    Has anyone got thoughts on getting something back from them?

    Thanks
    Originally posted by sufcfan1
    They have a duty of care (even though, due to the weather they can get out of paying 'compensation')
    Send copies of your receipts for the expenses you have incurred, hotel, transport, meal etc to BA for reimbursement
  • john_waynes_biscuit_tin
    Claiming from BA for BMI flight
    Has anyone had success claiming for a BMI flight from BA?
    Originally posted by topyam
    Topyam,

    I submitted a claim on 8th November for a BMI cancelled flight in May. I've phoned several times and each time the estimated reply period lengthens (now 90 days). Have been told it may be even longer as BA have to find the info from BMI files, so although it is taking a while the claim hasn't been turned down (yet).
    • sufcfan1
    • By sufcfan1 21st Jan 13, 3:03 PM
    • 42 Posts
    • 10 Thanks
    sufcfan1
    They have a duty of care (even though, due to the weather they can get out of paying 'compensation')
    Originally posted by Caz3121
    I had no doubt they could get out of the delay compensation due to weather, but it was how the discharged their 'Duty of Care' that got me.

    They were getting rooms all afternoon and then if you were still hoping for a late flight, then it was tough luck!
  • apuleius
    I filed a claim in october for a bmi flight delayed by 5 hours in April apart from the standard reply to the web form I've heard nothing formal. But I have rung a couple of times - it has been excelerated and is now awaiting confirmation from the BMI team as to the reason for the delay. (tech fault
    ). Hopefully won't have to wait too much longer.
  • dnicu26
    Can someone please advise me on this:

    BA accidentally sent out flight cancellation emails, texts and changed the status of the fight in manage my booking to cancelled and then called me to have me rebooked on a different flight. This seems to have been a fault at their end and the original flight took off as planned but with a nearly empty plane because everyone else received the cancellation emails as well. Can I claim for this against the EU compensation rule? The flight is BCN-LHR and it has genuinely inconvenienced my whole day as I missed an important event in London. I haven't emailed them yet but I will do to tomorrow, just wanted to get some opinions first! Thanks in advance.
    • Mark2spark
    • By Mark2spark 22nd Jan 13, 8:04 AM
    • 2,285 Posts
    • 877 Thanks
    Mark2spark
    It would appear so... perhaps denied boarding might be the better claim.
    How 'late' was the 2nd flight in arriving after the first flight?
  • dnicu26
    It would appear so... perhaps denied boarding might be the better claim.
    How 'late' was the 2nd flight in arriving after the first flight?
    Originally posted by Mark2spark
    The flight they rebooked me on was 10 hours after the first flight and they said this was the earliest flight that had not been cancelled. I've sent them an email now, let's see what they say.
  • dnicu26
    Date, flight number and routing please?
    Originally posted by Centipede100
    It was on the 21st, the original flight was BA477.
  • apuleius
    Success! Just received communication from BA that I am entitled to compensation under EU rules for two tickets for delayed flights back in April with BMI. (European route codeshare with Swiss).
  • kazinsomerset
    Hi, I have been getting excellent advice from the various forums here, and I am delighted to report that I have just received an email from BA to say they will pay EU compensation of 1032 for a 24 hour delay two of us had on a BA flight from Male to Gatwick in May 2011 due to technical fault! I first wrote to BA on 9 November, followed up with emails and a phone call, followed by more emails, heard absolutely nothing until today!
    Last edited by kazinsomerset; 28-01-2013 at 12:09 PM.
  • Vickster
    Hi, I wonder if anyone can help? I sent a letter (recorded delivery) to BA's customer relations which they received 9th November 2012 as I was delayed over 5 hours on a BMI flight Oct 10. Never heard a thing. Contacted BA via their website 31/12 and 16/01. Never heard a thing. Last week emailed CAA and almost instantly received a response from BA (coincidence??).

    Anyway, I'm hoping someone can tell me if what they are saying is correct. Basically when they were putting the catering on board the aircraft, the catering truck hit the plane and created a hole in the side which is why we couldn't fly. I would assume that this is their responsibility? Their response is:

    Your claim for compensation has been refused because flight xxx on xx October 2010 was delayed due to aircraft damage which was not caused by bmi. Under EU legislation, neither British Airways or bmi are liable for a compensation payment in this situation.


    Unfortunately airline operations are subject to circumstances outside the airline's control. British Airways takes all reasonable measures to avoid delaying a flight in such circumstances. Consideration is given to whether there are any operational options available before a decision to delay is made. We are sorry that the delay was necessary in this case.


    Is this correct or are they just trying to fob me off?

    Any advice gratefully received!
    • topyam
    • By topyam 28th Jan 13, 4:06 PM
    • 190 Posts
    • 36 Thanks
    topyam
    Date
    Success! Just received communication from BA that I am entitled to compensation under EU rules for two tickets for delayed flights back in April with BMI. (European route codeshare with Swiss).
    Originally posted by apuleius
    When did u make ur claim?
  • apuleius
    24 October - but then chased a couple of times, and a nice helpful lady accelerated my claim in the new year, otherwise i think i would still be waiting! How long does it take for the payment to come through?
    • Mark2spark
    • By Mark2spark 31st Jan 13, 12:07 PM
    • 2,285 Posts
    • 877 Thanks
    Mark2spark
    FAQ's

    All blue words are links to relevant posts. Some are quoted just to save you doing that

    WARNING
    Claiming may not be a walk in the park. So research this (long) thread and the MSE article in order to discover useful information before you ask a question!

    Airline bust= no claim

    Anything from 17th Feb 2005 -you can claim but if the airline says no - you can't take them to court.

    Flight Stats

    Small claims time limit Its 6 years

    Package holiday flights ARE covered.


    Regulation261\2004

    MSE article corrected

    Technical fault with plane is NOT "extra ordinary circumstances" so you CAN claim
    Extraordinary circumstances + Extra ordinary Circumstances
    Technical issues
    More Technical issues with background

    Thomas Cook address
    Thomas cook incident Oct 26 2012

    KLM Claim form
    Ryanair address
    Ryanair Irish appeal explained - New!
    How to combat Ryanair using the English Court System New!
    BA Address
    BA complaint web-site

    BA forum explaining the regulation in plain english *ESSENTIAL READING*

    Jet airways address
    Compensation per person + Monarch email
    Monarch Claim form

    Centipede100 Template letter
    CAA Template letter


    Airline claims 2 years maximum to claim The UK time limit is 6 years, - that's the Law

    Judgement on 22nd NOV confirms the limit is whatever applies in the Country-UK is 6 years
    CAA Denied boarding
    Right to Care
    CAA contact details
    European small claims

    Original Sturgeon judgment giving rise to delay compensation:

    Legal challenge to Sturgeon judgment:

    MCOL : Link to the Court Forms
    • liviboy
    • By liviboy 31st Jan 13, 5:14 PM
    • 489 Posts
    • 184 Thanks
    liviboy
    First letter posted either 1st or 2nd November

    Second letter (and first email/contact form) sent just over 14 working days later.

    Follow up letter (LBA) sent recorded delivery and signed for on the 7th January.

    Still heard nothing.

    I wouldn't mind waiting if they had read my email or letter and asked for additional time to investigate, etc. it's the fact I've had nothing when people who flew AFTER my letter was sent have already been settled!

    Patience is a virtue but I think this is testing me a bit!
    Originally posted by liviboy
    Well, had a reply from my first letter citing "air traffic restrictions" despite the fact, at the time, we were told it was due to air raft cleaning team running late.

    This was announced and not given out in writing as it was only a 20 minute or do delay initially...my claim referred to the fact I was delayed reaching my final destination and that BA refused to put me on an earlier flight up to Edinburgh, instead delaying me in heathrow for 5 hours....

    I now await a reply from my 2nd letter before deciding how to proceed...

    Any ideas about this first letter though...opinions greatly received.
    • poppet17
    • By poppet17 1st Feb 13, 10:41 AM
    • 54 Posts
    • 8 Thanks
    poppet17
    Answer to query please
    I would like to ask a question on this, Myself, my husband and my mother all went on a flight to Boston USA after (checking it was 5 years ago) with British Airways. We boarded the plane via bus and we had to sit in the plane on the tarmac for over 3 hours before our plane took off because they were having problems clearing a couple of the passengers at the USA airport of arrival. We were not offered any compensation, drinks or food while waiting. Do we qualify for compensation?
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