Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • cherry76
    • By cherry76 9th Nov 19, 12:48 PM
    • 649Posts
    • 73Thanks
    cherry76
    Unable to register to lgps online
    • #1
    • 9th Nov 19, 12:48 PM
    Unable to register to lgps online 9th Nov 19 at 12:48 PM
    Have tried several times and still could not register incorrect details. My details are correct and have emailed cs about the issue and have been sent an activation code by post and still will not let me register. After three attempts will need to ask for another activation code. I do not know what seems to be the problem. I do not mind not accessing my account online but do not want to miss important info. Going to get in touch again a response takes at least five days for an answer.
Page 1
    • Silvertabby
    • By Silvertabby 9th Nov 19, 1:22 PM
    • 4,750 Posts
    • 7,581 Thanks
    Silvertabby
    • #2
    • 9th Nov 19, 1:22 PM
    • #2
    • 9th Nov 19, 1:22 PM
    Have tried several times and still could not register incorrect details. My details are correct and have emailed cs about the issue and have been sent an activation code by post and still will not let me register. After three attempts will need to ask for another activation code. I do not know what seems to be the problem. I do not mind not accessing my account online but do not want to miss important info. Going to get in touch again a response takes at least five days for an answer.
    Originally posted by cherry76
    Possible that your details have been incorrectly input to your LGPS record, either because the information sent by your employer was wrong, or because someone had a spot of 'finger trouble'.

    Just the 'wrong' suffix letter on your NI number or a one letter mis-spelling of your name will do it.

    Can you ring your LGPS?
    • cherry76
    • By cherry76 9th Nov 19, 5:52 PM
    • 649 Posts
    • 73 Thanks
    cherry76
    • #3
    • 9th Nov 19, 5:52 PM
    • #3
    • 9th Nov 19, 5:52 PM
    Thanks I am inputting the details as per statutory notification. Surname is it all in capital letters as per notification? I will ring LGPF next week, is it possible it can be sorted on their side by phone? I mean can they register me on the phone?
    • Silvertabby
    • By Silvertabby 10th Nov 19, 7:32 AM
    • 4,750 Posts
    • 7,581 Thanks
    Silvertabby
    • #4
    • 10th Nov 19, 7:32 AM
    • #4
    • 10th Nov 19, 7:32 AM
    Thanks I am inputting the details as per statutory notification. Surname is it all in capital letters as per notification? I will ring LGPF next week, is it possible it can be sorted on their side by phone? I mean can they register me on the phone?
    Originally posted by cherry76
    Probably not, but they should be able to identify the problem - then issue you with a new activation code.

    In the meantime, have you tried inputting your name with only the first letter in uppercase?
    Last edited by Silvertabby; 10-11-2019 at 7:35 AM.
    • cherry76
    • By cherry76 10th Nov 19, 9:22 AM
    • 649 Posts
    • 73 Thanks
    cherry76
    • #5
    • 10th Nov 19, 9:22 AM
    • #5
    • 10th Nov 19, 9:22 AM
    Probably not, but they should be able to identify the problem - then issue you with a new activation code.

    In the meantime, have you tried inputting your name with only the first letter in uppercase?
    Originally posted by Silvertabby
    Yes I have done it with capital as per statutory letter and also with first letter in uppercase. Thanks will get it sorted with the pension administrator.
    • sammyjammy
    • By sammyjammy 10th Nov 19, 9:26 AM
    • 4,757 Posts
    • 5,261 Thanks
    sammyjammy
    • #6
    • 10th Nov 19, 9:26 AM
    • #6
    • 10th Nov 19, 9:26 AM
    Have you tried it on a different computer?
    "You've been reading SOS when it's just your clock reading 5:05 "
    • cherry76
    • By cherry76 10th Nov 19, 9:27 AM
    • 649 Posts
    • 73 Thanks
    cherry76
    • #7
    • 10th Nov 19, 9:27 AM
    • #7
    • 10th Nov 19, 9:27 AM
    Another query if cannot register online will I get annual statement by post? I am asking as it says in the letter the communication will be online unless you tell us otherwise.? Thanks
    • ffacoffipawb
    • By ffacoffipawb 10th Nov 19, 10:16 AM
    • 2,966 Posts
    • 2,083 Thanks
    ffacoffipawb
    • #8
    • 10th Nov 19, 10:16 AM
    • #8
    • 10th Nov 19, 10:16 AM
    I had a different problem accessing / registering to access my private sector details.

    They had my christian name and surname interchanged.

    Perhaps you could try that?
    Retired: Financial Independence achieved in June 2019.

    Cofiwch Dryweryn
    • Silvertabby
    • By Silvertabby 10th Nov 19, 12:58 PM
    • 4,750 Posts
    • 7,581 Thanks
    Silvertabby
    • #9
    • 10th Nov 19, 12:58 PM
    • #9
    • 10th Nov 19, 12:58 PM
    Another query if cannot register online will I get annual statement by post? I am asking as it says in the letter the communication will be online unless you tell us otherwise.? Thanks
    Originally posted by cherry76

    No, you will have to specifically request paper statements. Hopefully, that won't be necessary if you can get your access sorted out.
    • Silvertabby
    • By Silvertabby 10th Nov 19, 12:59 PM
    • 4,750 Posts
    • 7,581 Thanks
    Silvertabby
    I had a different problem accessing / registering to access my private sector details.

    They had my christian name and surname interchanged.

    Perhaps you could try that?
    Originally posted by ffacoffipawb

    It could be anything, even just the difference of one key stroke.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,683Posts Today

7,384Users online

Martin's Twitter