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  • FIRST POST
    • rockjazzfunk
    • By rockjazzfunk 9th Nov 19, 6:40 AM
    • 1Posts
    • 0Thanks
    rockjazzfunk
    Three voicemail in Italy
    • #1
    • 9th Nov 19, 6:40 AM
    Three voicemail in Italy 9th Nov 19 at 6:40 AM
    Cannot access 3 voicemail in Italy. Just hangs up doesn't ring.
    In fact can't phone 3 either.
    Confirmed by fact that my partner gets the same issue. Samsung S5 and J6
    5 days on chat - (90 mins each time) and then manager called back. Useless. They cannot fix it.
    Received text 2 days later saying "we cannot solve your complaint. Refer to ombudsman"
    Fundamentally bad service. Why do we put up with this?
    Will look for new provider on return. Suspect all providers will be the same.
    Last edited by rockjazzfunk; 09-11-2019 at 6:48 AM. Reason: incomplete
Page 1
    • unforeseen
    • By unforeseen 9th Nov 19, 8:00 AM
    • 4,233 Posts
    • 5,660 Thanks
    unforeseen
    • #2
    • 9th Nov 19, 8:00 AM
    • #2
    • 9th Nov 19, 8:00 AM
    Is this using 123? I would not expect that to work abroad. Have you tried 07782 333 123
    • eDicky
    • By eDicky 9th Nov 19, 8:34 AM
    • 4,963 Posts
    • 3,046 Thanks
    eDicky
    • #3
    • 9th Nov 19, 8:34 AM
    • #3
    • 9th Nov 19, 8:34 AM
    I'm in Italy, just tried calling 123 and +44 7782 333123 from my Three SIM, nothing happens, it just cuts out. But I can call the +44 number from my EE SIM, no problem.
    • Frozen_up_north
    • By Frozen_up_north 9th Nov 19, 8:36 AM
    • 2,066 Posts
    • 1,094 Thanks
    Frozen_up_north
    • #4
    • 9th Nov 19, 8:36 AM
    • #4
    • 9th Nov 19, 8:36 AM
    From Three:
    Before you go abroad, make sure you know what your PIN is so that you can access mail when you're out of the country Dial +447782 333 123 You'll be prompted to enter your PIN followed by # In some countries, before you're prompted for your Three phone number and PIN, the first prompt you hear will be: ‘If you're calling someone to leave a voicemail, press 1. If you're calling to access your mail, press 2.
    • Heng Leng
    • By Heng Leng 9th Nov 19, 3:30 PM
    • 4,893 Posts
    • 1,608 Thanks
    Heng Leng
    • #5
    • 9th Nov 19, 3:30 PM
    • #5
    • 9th Nov 19, 3:30 PM
    Is this using 123? I would not expect that to work abroad. Have you tried 07782 333 123
    Originally posted by unforeseen
    Why would a UK formatted number work in any better in Italy?

    Most mobile networks have an setup called CAMEL that basically lets you have a home network experience when roaming - so you can use things like home network short codes (e.g.123) and home country number formats. Sounds like it's not operating properly on either the 3UK or local network side of things.

    Using another local network usually resolves things.
    • eDicky
    • By eDicky 9th Nov 19, 6:53 PM
    • 4,963 Posts
    • 3,046 Thanks
    eDicky
    • #6
    • 9th Nov 19, 6:53 PM
    • #6
    • 9th Nov 19, 6:53 PM
    Using another local network usually resolves things.
    Originally posted by Heng Leng
    That's a good point, so I tried connecting to other networks to see if the call then goes through. However, apparently I can only roam on the WIND network in Italy with Three UK, I cannot connect to TIM, Vodafone or even TRE (3 Italy). I could try my SIM in another handset but doubt the OP will return.
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