Viagogo mis-selling?

CatDaly wrote: »

I recently purchased tickets from Viagogo, not realising it was a third party market place. I googled the artist and venue to see was selling tickets and they came up first, so I proceeded to buy the tickets. Once in the basket, I realised the price was much higher than I expected but was being told that the venue had almost sold out so proceeded with the purchase. Once I realised I didn't have a seat reservation I began to panic. When I checked on the venue website, I realised I had paid more than double, and there are still tickets available. Although I did not read the terms and conditions - the timer was ticking down, at no point did the website clearly say what it was, in my opinion. It behaved the same way Ticket Master or See tickets behave. Do I have any right to a refund - I seriously feel like I have been mis-sold these tickets, or does the fact I didn't read the T&C's mean I have no rights to complain? I have written to Viagogo and they have simply explained who they are and that my tickets are guaranteed.