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  • FIRST POST
    • A4445
    • By A4445 14th Mar 19, 7:02 PM
    • 1,021Posts
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    A4445
    Frustrated with Nationwide.
    • #1
    • 14th Mar 19, 7:02 PM
    Frustrated with Nationwide. 14th Mar 19 at 7:02 PM
    I applied on Tuesday for a small loan with Nationwide. Application went through fine and had a congratulations message saying loan was approved and the fund released was approved and expect funds within two hours.

    No funds arrived. Spoke to Nationwide Wednesday morning, they state my application was pulled for auditing by their head office. They couldnít really explain what this was, but expect this to be resolved in two working days and call at 4pm today for an update if the funds were still not with me.

    Called and no news. This has me slightly worried Iíve done something wrong. I was a victim of fraud last year and have a protective CIFAS this is they only thing I believe it could be. However I applied for a nation wide current account last week and this was approved with a 1k overdraft immediately. No further checks.

    Does anybody have any idea whatís going on?
Page 1
    • AngelicKaty
    • By AngelicKaty 14th Mar 19, 7:13 PM
    • 81 Posts
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    AngelicKaty
    • #2
    • 14th Mar 19, 7:13 PM
    • #2
    • 14th Mar 19, 7:13 PM
    This sounds as if it may be part of their routine and random audit process and have nothing to do with you personally - particularly given the overdraft facility approved on your new current account last week. I think it's just a coincidence, but if I were you I'd give them another call in the morning to see how your loan application is progressing. Good luck!
    • A4445
    • By A4445 14th Mar 19, 7:18 PM
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    A4445
    • #3
    • 14th Mar 19, 7:18 PM
    • #3
    • 14th Mar 19, 7:18 PM
    I just feel I’m running around after them.

    I really think it shouldn’t have said approved and funds will be with you shortly. It should be application refered and we will get back to you in 2/3 working days!
    • Dean000000
    • By Dean000000 14th Mar 19, 7:38 PM
    • 600 Posts
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    Dean000000
    • #4
    • 14th Mar 19, 7:38 PM
    • #4
    • 14th Mar 19, 7:38 PM
    I just feel Iím running around after them.

    I really think it shouldnít have said approved and funds will be with you shortly. It should be application refered and we will get back to you in 2/3 working days!
    Originally posted by A4445
    Awww boo hoo man....

    Do you want their money or not?

    They donít owe you duty to loan you money. Abide by their terms and be slightly more tolerant...

    Especially from someone with previous for bankruptcy!
    Last edited by Dean000000; 14-03-2019 at 7:45 PM.
    • A4445
    • By A4445 14th Mar 19, 7:46 PM
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    A4445
    • #5
    • 14th Mar 19, 7:46 PM
    • #5
    • 14th Mar 19, 7:46 PM
    Awww boo boo man....

    Do you want their money or not?

    They donít owe you duty to loan you money. Abide by their terms and be slightly more tolerant...

    Especially from someone with previous for bankruptcy!
    Originally posted by Dean000000
    Rude and judgmental much?

    If you have nothing helpful to say donít bother.
    • NewToTheUkAgain
    • By NewToTheUkAgain 14th Mar 19, 7:47 PM
    • 130 Posts
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    NewToTheUkAgain
    • #6
    • 14th Mar 19, 7:47 PM
    • #6
    • 14th Mar 19, 7:47 PM
    It does seem a bit odd, both my partners loans with them was paid within an hour...
    • Dean000000
    • By Dean000000 14th Mar 19, 7:48 PM
    • 600 Posts
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    Dean000000
    • #7
    • 14th Mar 19, 7:48 PM
    • #7
    • 14th Mar 19, 7:48 PM
    Rude and judgmental much?

    If you have nothing helpful to say donít bother.
    Originally posted by A4445
    You donít see any link between a nervous lender and your previous bankruptcy? No?
    • A4445
    • By A4445 14th Mar 19, 7:53 PM
    • 1,021 Posts
    • 513 Thanks
    A4445
    • #8
    • 14th Mar 19, 7:53 PM
    • #8
    • 14th Mar 19, 7:53 PM
    You donít see any link between a nervous lender and your previous bankruptcy? No?
    Originally posted by Dean000000
    Haha nobody cares it was years ago...Iíve had a credit card with them for years.

    Even my mortgage lender wasnít interested. MA stated...Ē these things happenĒ sign here please!
    • NewToTheUkAgain
    • By NewToTheUkAgain 14th Mar 19, 8:08 PM
    • 130 Posts
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    NewToTheUkAgain
    • #9
    • 14th Mar 19, 8:08 PM
    • #9
    • 14th Mar 19, 8:08 PM
    Dean - have some empathy with people, not everyone can forsee bankruptcy and we all make mistakes.
    • A4445
    • By A4445 14th Mar 19, 8:10 PM
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    A4445
    I really don’t care what you or anybody thinks. I had my reasons...all lenders care about is how much money they can get out of you.

    I will speak to Nationwide tomorrow and see what they say.
    • Dean000000
    • By Dean000000 14th Mar 19, 8:14 PM
    • 600 Posts
    • 603 Thanks
    Dean000000
    I really donít care what you or anybody thinks. I had my reasons...all lenders care about is how much money they can get out of you.

    I will speak to Nationwide tomorrow and see what they say.
    Originally posted by A4445
    Or they consider their risk portfolio and need extra time to consider your loan

    Either way, you act as though they owe you something, when they donít.
    • Dean000000
    • By Dean000000 14th Mar 19, 8:17 PM
    • 600 Posts
    • 603 Thanks
    Dean000000
    Dean - have some empathy with people, not everyone can forsee bankruptcy and we all make mistakes.
    Originally posted by NewToTheUkAgain
    I agree - but donít come on Ďere, bleating about lenders conduct towards you - after being a proven defaulter.
    • Bermonia
    • By Bermonia 14th Mar 19, 10:18 PM
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    Bermonia
    Your CIFAS marker is the most likely cause for the extra checks... also reason why you haven’t been ‘tipped’ to the reason for the checks.

    Whilst your previous application may have gone through smoothly, the CIFAS marker will and SHOULD slow things down to ensure you and the lender are protected.
    • boo_star
    • By boo_star 15th Mar 19, 5:37 AM
    • 1,891 Posts
    • 1,249 Thanks
    boo_star
    Your CIFAS marker is the most likely cause for the extra checks... also reason why you havenít been Ďtippedí to the reason for the checks.

    Whilst your previous application may have gone through smoothly, the CIFAS marker will and SHOULD slow things down to ensure you and the lender are protected.
    Originally posted by Bermonia
    You're thinking of National Hunter maybe?

    There won't be anything on an unsuccessful credit application on CIFAS unless they suspect fraud, and that'd be an instant decline.
    • A4445
    • By A4445 15th Mar 19, 5:55 AM
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    A4445
    I canít see it being anything major as it would have been an instant decline. I will give them a call lunchtime today if Iíve not had the money.
    • MothballsWallet
    • By MothballsWallet 15th Mar 19, 8:33 AM
    • 13,489 Posts
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    MothballsWallet
    If you get no luck on the phone and you have a Nationwide branch near you, maybe you might want to pop in and see someone face to face, especially if they're a senior adviser or manager, they may be able to get more information for you and help move things on?
    Always ask yourself one question: What would Gibbs do?

    I live in the UK City of Culture 2021
    • Bermonia
    • By Bermonia 15th Mar 19, 9:26 AM
    • 673 Posts
    • 508 Thanks
    Bermonia
    No not thinking of National Hunter.

    OP said that they had been victim of identity fraud previously and as such did a protective registration with CIFAS... in essence this means that any credit application they make should be subject to additional checks to try and prevent further identify fraud.
    • A4445
    • By A4445 15th Mar 19, 12:06 PM
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    • 513 Thanks
    A4445
    The issue has been resolved.

    The application had got stuck in their system so hadnít been looked at.

    It was the CIFAS they asked additional questions and the funds have been been paid into my bank.

    They apologised for their error. If I hadnít of called it would have never been picked up.
    • Bermonia
    • By Bermonia 15th Mar 19, 12:31 PM
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    Bermonia
    Glad it all got sorted.
    • A4445
    • By A4445 15th Mar 19, 12:43 PM
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    • 513 Thanks
    A4445
    Me too I was worried I’d done something wrong. They offered to raise a complaint but I said it wasn’t necessary.
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