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  • FIRST POST
    • Shelldean
    • By Shelldean 13th Mar 19, 3:14 PM
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    Shelldean
    London to IOW via hovercraft
    • #1
    • 13th Mar 19, 3:14 PM
    London to IOW via hovercraft 13th Mar 19 at 3:14 PM
    I've got a return ticket from London to IOW, the journey shows train to Portsmouth and Southsea, then hovertravel bus to hoverport. Then hovercraft.

    However today's service is currently suspended due to adverse weather.
    As we're supposed to be going to tomorrow, when the predicted weather is no better, how will we cross the Solent?

    Can we simply go to Portsmouth harbour and use the fast ferry, (which is running normally today) or do we now need to purchase tickets for the ferry?

    If we can't use the hovercraft, and do have to purchase ferry tickets, can we claim back the extra we've had to to pay? Or would it be a case that we just claim back from the train company we purchased the original tickets from, the unused portion?
    Probably not worth it, but I assume we could claim on our travel insurance,for our extra costs?


    Am also concerned that if we do need to purchase ferry tickets, do we purchase singles at a cost of 31.20(for both) and hope we can use the return portion of the hovercraft ticket?
    But if the weather doesn't improve we'll need to use the ferry to return as well, spend another 31.20
    But a return is 58 so a slight saving, but a concern that we'll not the return portion!!!


    Can anyone advise what my best course of action is??
Page 1
    • suki1964
    • By suki1964 13th Mar 19, 3:30 PM
    • 11,739 Posts
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    suki1964
    • #2
    • 13th Mar 19, 3:30 PM
    • #2
    • 13th Mar 19, 3:30 PM
    Tickets are transferable to the Ferry
    if you lend someone 20 and never see that person again, it was probably worth it
    • Shelldean
    • By Shelldean 13th Mar 19, 4:15 PM
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    Shelldean
    • #3
    • 13th Mar 19, 4:15 PM
    • #3
    • 13th Mar 19, 4:15 PM
    Tickets are transferable to the Ferry
    Originally posted by suki1964
    Not that I doubt you....but how do you know? I couldn't find anything today. And southern and national rail were equally useless. Just told me to contact Hovertravel. And I can only do that via email. Can't find a number for them, apart from service updates

    Service has now been resumed today. So fingers crossed for tomorrow!
    • suki1964
    • By suki1964 13th Mar 19, 4:29 PM
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    suki1964
    • #4
    • 13th Mar 19, 4:29 PM
    • #4
    • 13th Mar 19, 4:29 PM
    Because Ive often travelled that route and the hovercraft has been cancelled due to the weather

    Well not that whole route, but bought a ticket and gone over on the hovercraft and had to come back on the fast cat

    There is also live chat available on their website, have you tried that?
    Last edited by suki1964; 13-03-2019 at 4:36 PM. Reason: additional info
    if you lend someone 20 and never see that person again, it was probably worth it
    • PDC
    • By PDC 13th Mar 19, 6:05 PM
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    PDC
    • #5
    • 13th Mar 19, 6:05 PM
    • #5
    • 13th Mar 19, 6:05 PM
    Found this on their twitter feed from somone asking a similar question;

    https://twitter.com/HovertravelLtd/status/1104721561871896576

    charley jessica
    @SW_Help Hey there! I have a ticket from London to Shanklin via @HovertravelLtd. I'm on the super delayed 1P23. Will my ticket be valid via @wightlinkferry due to the delays and Hover being suspended?


    Hovertravel Ltd
    Replying to @BeingCharley @SW_Help @wightlinkferry

    Hi Charley, I'm afraid Wightlink will not accept your ticket, however if you purchase another ticket, you can claim a refund for the unused Hovercraft portion of your ticket.
    • Shelldean
    • By Shelldean 13th Mar 19, 6:23 PM
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    Shelldean
    • #6
    • 13th Mar 19, 6:23 PM
    • #6
    • 13th Mar 19, 6:23 PM
    Because Ive often travelled that route and the hovercraft has been cancelled due to the weather

    Well not that whole route, but bought a ticket and gone over on the hovercraft and had to come back on the fast cat

    There is also live chat available on their website, have you tried that?
    Originally posted by suki1964
    For some bizarre reason, the live chat doesn't exist for me!! Maybe as I use a kindle fire for internet?

    But they have now replied via email saying the same as PDC found.

    I can claim a refund for the unused portion of my ticket from the rail company I brought my tickets from

    Apparently my issue is my ticket says "Ryde hoverport" And Wightlink won't accept tickets with this as a destination.

    Also asked what their best guess for travel tomorrow is?
    And her response was not looking good until about 17.00. Although that could obviously change!!

    Not sure what to do now?
    • suki1964
    • By suki1964 13th Mar 19, 8:41 PM
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    suki1964
    • #7
    • 13th Mar 19, 8:41 PM
    • #7
    • 13th Mar 19, 8:41 PM
    Sorry if I gave you false hope as the times Ive gone over on the hovercraft and the weather has changed Ive been able to use the tickets on the cat ( I will admit that has to be 12 years ago or more)

    Rock up and just see what the weather is doing. It has to be pretty rough for the hovercraft not to "sail" and the storm cleared here this morning so I reckon by tomorrow all could be fine.
    if you lend someone 20 and never see that person again, it was probably worth it
    • Shelldean
    • By Shelldean 13th Mar 19, 10:06 PM
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    Shelldean
    • #8
    • 13th Mar 19, 10:06 PM
    • #8
    • 13th Mar 19, 10:06 PM
    Sorry if I gave you false hope as the times Ive gone over on the hovercraft and the weather has changed Ive been able to use the tickets on the cat ( I will admit that has to be 12 years ago or more)

    Rock up and just see what the weather is doing. It has to be pretty rough for the hovercraft not to "sail" and the storm cleared here this morning so I reckon by tomorrow all could be fine.
    Originally posted by suki1964
    Thanks. We are going to just 'rick' up. And see what happens. Today the crossings restarted at 15.15 from Ryde. And 15.30 from Southsea.

    Have got kinda back up plan, that will save a few on the Wightlink fares.
    Will report back once home what actually happened and see if we can't use hover whether or not we can use the ferry
    • stripeyfox
    • By stripeyfox 13th Mar 19, 10:15 PM
    • 252 Posts
    • 219 Thanks
    stripeyfox
    • #9
    • 13th Mar 19, 10:15 PM
    • #9
    • 13th Mar 19, 10:15 PM
    I didn't know they still even operated the hovercraft. I thought they'd been consigned to history along with the cross channel hovercrafts with their "luxury" service. Nice to hear it is still in service!
    • Shelldean
    • By Shelldean 13th Mar 19, 10:45 PM
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    Shelldean
    I didn't know they still even operated the hovercraft. I thought they'd been consigned to history along with the cross channel hovercrafts with their "luxury" service. Nice to hear it is still in service!
    Originally posted by stripeyfox
    Apparently it's the only passenger hovertravel in the UK. After the channel crossings switched to catamarans.
    Well so says Wikipedia!!
    • forgotmyname
    • By forgotmyname 14th Mar 19, 12:23 AM
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    forgotmyname
    Same here, I thought the hovercraft had stopped service a long time ago?

    Did they stop it and then reinstate it?
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • silverwhistle
    • By silverwhistle 14th Mar 19, 9:45 AM
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    silverwhistle
    Used the hovercraft last year to take an Italian visitor over, and I believe it's still the only scheduled service in the world. Went across on the ferry to play a football match a few weeks ago and although I didn't see any craft on the water that may have been due to the 50+ mph winds!
    • PDC
    • By PDC 14th Mar 19, 11:04 AM
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    PDC
    Its been running as long as I can remmber.

    I've traveled on it a couple of times, it is a little quicker that the ferry and a novelty to travel on but I normally use the ferry and quite enjoy the crossing on that.

    Service looks to be suspened at the moment for the OP.
    • martindow
    • By martindow 14th Mar 19, 11:25 AM
    • 8,056 Posts
    • 4,658 Thanks
    martindow
    Its been running as long as I can remmber.

    I've traveled on it a couple of times, it is a little quicker that the ferry and a novelty to travel on but I normally use the ferry and quite enjoy the crossing on that.
    Originally posted by PDC
    If you are coming by train I think you need to get a bus from the station to the beach next to the pier at Southsea to get the hovercraft. This must eat into the time saved.
    • PDC
    • By PDC 14th Mar 19, 12:22 PM
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    PDC
    Very true.

    Its not a huge distance - I walked both times but then I wasn't actually in a hurry and didn't have a lot to carry. Yes, if you count in that time then it is probably identical.
    • Nasqueron
    • By Nasqueron 14th Mar 19, 2:14 PM
    • 6,967 Posts
    • 4,340 Thanks
    Nasqueron
    Have got kinda back up plan, that will save a few on the Wightlink fares.
    Will report back once home what actually happened and see if we can't use hover whether or not we can use the ferry
    Originally posted by Shelldean

    Does it involve a Wile-e Coyote style catapult or similar?
    • Kernel Sanders
    • By Kernel Sanders 14th Mar 19, 6:08 PM
    • 3,426 Posts
    • 1,403 Thanks
    Kernel Sanders
    Same here, I thought the hovercraft had stopped service a long time ago?

    Did they stop it and then reinstate it?
    Originally posted by forgotmyname
    Me too, in fact I can remember seeing a news report about it.
    I also thought that if you bought a through train ticket from the mainland to any station on the Isle of Wight then that included the crossing. I don't think it's acceptable to expect customers to shell out more money then have the hassle of applying for a refund.
    Last edited by Kernel Sanders; 14-03-2019 at 10:07 PM.
    • silverwhistle
    • By silverwhistle 14th Mar 19, 8:11 PM
    • 2,268 Posts
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    silverwhistle
    Just checked on my railway phone app (Cross Country). Through ticket still showing via P&S, bus and hovercraft. I did a notional return trip for tomorrow. With my senior railcard it was 11.20 more than the fare to Portsmouth.
    • Shelldean
    • By Shelldean 17th Mar 19, 4:48 PM
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    Shelldean
    Right reporting back as promised.

    Our tickets because they said Ryde hoverport, were unable to be used on the ferry. Hover was suspended Thur until approx 5pm Thursday.
    We was supposed to cross at 1.15pm. So we hung off buying a ticket in case the situation changed.
    It didn't so we caught the 15.15 ferry.
    What I hadn't realized before travelling was that Wightlink accept our rail card even for the short journey from Portsmouth harbour to Ryde Esplanade, which is mainly ferry.
    The ticket seller for Wightlink gave us this information.

    This meant a single for both of us was just over 22.

    My hairbrained plan I'd had before leaving, was to purchase a ticket from Hilsea as that fare worked out cheaper than purchasing just the ferry ticket. But that was before I knew I could use my rail card on wightlink.

    Got the hovercraft home today w/o issue. And in fact they laid on an extra one, which we took advantage of.
    However our train home was delayed.

    So I now need to claim for the unused hover portion, and delay repay for the return train!!
    • Shelldean
    • By Shelldean 17th Mar 19, 5:02 PM
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    Shelldean
    To answer a few queries...
    You can still purchase a through ticket. However my 'problem' was I put Ryde all stations. As that's where we was staying.
    They then work out the quickest route. In my case via hovercraft.
    You can get off the train at either Portsmouth and Southsea and get the bus. Or get off at Portsmouth harbour and get the same bus.

    The bus does a circular trip. Hover terminal, The hard (Portsmouth harbour), city centre , Portsmouth and Southsea station. Then back to hover terminal.
    This bus journey is included in the ticket.


    It appears that to ensure you get a ferry ticket included rather than hover, select a station further along the island line. For example Sandown or Shanklin.
    I say appears as I haven't actually tested this. A relative mentioned this.


    To my knowledge it's never been stopped then reinstated. Only adverse weather prevents it working.


    For some reason, it's cheaper and quicker to get a thru ticket with the hovercraft. When I was looking to book. It was over 80 for both of us return. That's with a rail card!
    With the hover it was 69. Not realizing the hovercraft didn't always travel I took the cheapest option.

    If we go again, I will weight the problems encountered with this trip against the cost.
    As the ferry seems more reliable.
    Hovertravel do state on their website less than 2% of journeys are cancelled.
    Well several was on Thursday as it was suspended when we arrived at 12.30 didn't run again till after 5pm.
    Similar story on Fri 15/3 and from what I saw it didn't run at all Sat 16/3.

    And I know from watching before travelling, it was suspended until 15.15 on Wed 13/3.

    That's an awful lot of cancellations
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