AO.com vent/praise

SevenOfNine · 12 June 2018 at 4:56PM

AO - Appliances Online. Refitted my kitchen appliances entirely through them in the past, great service...….not so much today though. Got my time slot & driver rang at 3:15 to say "I'll be there within an hour".

AO rang 10 mins later to say "oh no he won't, your goods haven't been loaded on to the van" :mad: Bit miffed (vent) but rearrange for tomorrow, not his or driver's fault.

Decide to look at 'plan B' in case they let me down again & find my product for sale in John Lewis for £30 LESS. AO price matching seems to be before you purchase the product from them, but no problem, refund of £30 arranged without quibbling (praise).

MidlandsGlory · 13 June 2018 at 2:27PM

SevenOfNine wrote: »

AO - Appliances Online. Refitted my kitchen appliances entirely through them in the past, great service...….not so much today though. Got my time slot & driver rang at 3:15 to say "I'll be there within an hour".

AO rang 10 mins later to say "oh no he won't, your goods haven't been loaded on to the van" :mad: Bit miffed (vent) but rearrange for tomorrow, not his or driver's fault.

Decide to look at 'plan B' in case they let me down again & find my product for sale in John Lewis for £30 LESS. AO price matching seems to be before you purchase the product from them, but no problem, refund of £30 arranged without quibbling (praise).

If AO were no cheaper after price matching than John Lewis, you may have been better of buying from John Lewis as they give twice the warranty.

AO.com vent/praise

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