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  • FIRST POST
    • Robisere
    • By Robisere 20th Aug 19, 9:39 PM
    • 2,780Posts
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    Robisere
    Any Halifax customers?
    • #1
    • 20th Aug 19, 9:39 PM
    Any Halifax customers? 20th Aug 19 at 9:39 PM
    Hello all Halifax account customers, need your input please.


    Had enough of TSB: want to switch. We are retired, both in our 70's, joint account and want to switch. We will qualify for the Reward Current Account, not attracted to the Ultimate version. Already using their Clarity Card, which came in very useful during our recent Danube cruise. We are registered for internet banking via the Clarity card, so it should be easy enough to switch. This will be our only current account and we have looked into all others, Halifax looks good and we have a local branch with helpful staff, which is what we had with TSB but their Internet banking is - well, we all know what that's like by now.


    Would like the advice and experiences of Halifax customers here, please. All information appreciated.
    I think this job really needs
    a much bigger hammer.
Page 1
    • Zero Sum
    • By Zero Sum 20th Aug 19, 9:49 PM
    • 1,219 Posts
    • 961 Thanks
    Zero Sum
    • #2
    • 20th Aug 19, 9:49 PM
    • #2
    • 20th Aug 19, 9:49 PM
    Firstly its always good practice to have a 2nd bank account.
    Halifax is my main account & dont have any major complaints. Only real issue is that my local branch has big queues. So if i ever need to deposit cash i now just use one of my secondary accounts.

    I dont think theres currently a switching incetive with Halifax, so if there isnt theres better accounts to switch to in terms of rewards as the 2 is a bit rubbish.

    Id probably keep TSB as a backup, and just keep 1500 in it for the 3% interest.
    • YorkshireBoy
    • By YorkshireBoy 20th Aug 19, 9:49 PM
    • 30,875 Posts
    • 18,891 Thanks
    YorkshireBoy
    • #3
    • 20th Aug 19, 9:49 PM
    • #3
    • 20th Aug 19, 9:49 PM
    They've had my 'main' current account for around 13 years. The account receives all my income and pays all my bills, other than cashback generating bills which are paid from Santander Lite.

    I've had dozens of current accounts over the years (and as many as 40 at the same time!) with just about every 'major' bank in the country, to exploit switching incentives, interest, rewards, and cashback, but never felt the urge or need to switch my 'main' account to any of them.

    In short, highly recommended for current account banking.
    • colsten
    • By colsten 20th Aug 19, 10:00 PM
    • 10,853 Posts
    • 10,077 Thanks
    colsten
    • #4
    • 20th Aug 19, 10:00 PM
    • #4
    • 20th Aug 19, 10:00 PM
    They're ok, and if they offer you the Branch that you want, why not give them a go. You won't get any interest but you might qualify for the monthly 2. They are part of the Lloyds Banking Group (LBG), and their systems are a carbon copy of the Lloyds system. It's not a million miles different from the TSB system, which also used to be the same as the LBG one.

    Having all your eggs in one basket isn't a good idea though. All banks can experience problems, even problems on the TSB scale. It's always a good idea to have two accounts, one each at entirely different financial institutions.

    If you do app banking, the LBG app is nice and easy to use. Like the Online banking, it's the same across LBG, just with a different appearance for Halifax and Lloyds.

    If you can get on without Branch access and just an app, Starling is a very nice account. Good for travelling, too, as they don't charge fees for withdrawals and payments abroad. They also pay a small amount of interest.
    • typistretired
    • By typistretired 20th Aug 19, 10:35 PM
    • 1,403 Posts
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    typistretired
    • #5
    • 20th Aug 19, 10:35 PM
    • #5
    • 20th Aug 19, 10:35 PM
    First direct will give you 50 for switching and you can take advantage of their 5% regular saver. I have lots of current accounts (Halifax too) I could actually play snap with their debit cards but I keep first direct as my main current account because they have never let me down over the years
    Last edited by typistretired; 20-08-2019 at 10:38 PM.
    "Look after your pennies and your pounds will look after themselves"
    • Katiehound
    • By Katiehound 21st Aug 19, 10:46 AM
    • 4,940 Posts
    • 39,757 Thanks
    Katiehound
    • #6
    • 21st Aug 19, 10:46 AM
    • #6
    • 21st Aug 19, 10:46 AM
    I have had Halifax Reward as my main a/c for ... maybe 10 years now. We have a local branch but I don't use it very often. However the staff are always friendly & helpful.
    I use their telephone banking a lot.
    No complaints- it as good as any I have used and you still get a teeny reward.

    I 'have had' to sign up to internet banking with paperless billing to get the second part of the recent switch reward but as soon as the reward is paid I shall be back to paper statements. (It will be worth 85!)

    I managed to switch one of my now redundant Tesco a/cs into the existing Halifax. Easy money.

    I would be inclined to keep the existing TSB at present- it is earning something after all.
    Open a TSB classic and let that tick over, then when Halifax have a new switch offer (they have been fairly frequent) switch this a/c.

    As has been said before now is not a good time to have all your banking with one provider!
    Being polite and pleasant doesn't cost anything!
    If you found my posting helpful please hit the "Thanks" button!
    Many thanks


    • Flobberchops
    • By Flobberchops 21st Aug 19, 11:42 AM
    • 1,133 Posts
    • 1,056 Thanks
    Flobberchops
    • #7
    • 21st Aug 19, 11:42 AM
    • #7
    • 21st Aug 19, 11:42 AM
    I use Halifax as a secondary current account.



    In my opinion their branch network could use a lot of work - long queues, not very helpful staff, advisors over-running booked appointments with nary a muttered apology, and so on.



    Their online banking however is perfectly functional. I opened their Regular Saver online and recently started using their Sharedealing service too, using a combination of online chat and their phone helpline to resolve a small problem.
    I work for a UK bank, but any comments made on this forum are solely my personal opinion. Caveat Emptor!
    • hollie.weimeraner
    • By hollie.weimeraner 21st Aug 19, 11:48 AM
    • 1,827 Posts
    • 1,299 Thanks
    hollie.weimeraner
    • #8
    • 21st Aug 19, 11:48 AM
    • #8
    • 21st Aug 19, 11:48 AM
    I have a Halifax current account along with a clarity card. The only reason I have kept the current account is you can pay cheques in by the app which means I don't need to visit a bank every time I get my Feed in Tariff cheque. If you do get cheques I think there's only Halifax and Lloyds that offer this at the moment
    3.975 KW Solar PV. 15 Canadian Black 265w panels with Sunny Boy 3600tl Inverter. SSE facing with 30 degree pitch. In occasionally sunny Sheffield.
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    • headoffinance
    • By headoffinance 21st Aug 19, 12:02 PM
    • 15 Posts
    • 4 Thanks
    headoffinance
    • #9
    • 21st Aug 19, 12:02 PM
    • #9
    • 21st Aug 19, 12:02 PM
    I have been a Halifax customer for over a year now and they have always been great with me, I have had slight issues with payments etc. as i'm sure everyone has but they have always sorted it straight away no messing. If your looking for a good bank then Halifax is definitely the right place. Never had a problem with their Savings accounts, Overdraft and Credit Card either!
    • eskbanker
    • By eskbanker 21st Aug 19, 12:14 PM
    • 11,119 Posts
    • 13,757 Thanks
    eskbanker
    I have been a Halifax customer for over a year now and they have always been great with me, I have had slight issues with payments etc. as i'm sure everyone has but they have always sorted it straight away no messing.
    Originally posted by headoffinance
    Depends exactly what you mean by 'issues with payments' that require action by the bank to 'sort', but that doesn't resonate with me at all so I'm not convinced that your generalisation is valid.

    Personally I can't think of the last time any of my banks had to do anything to resolve any payment-related issues for me, let alone multiple times within a year, so it's not immediately clear that this is something to be pleased about!
    • sal_III
    • By sal_III 21st Aug 19, 12:41 PM
    • 1,233 Posts
    • 1,197 Thanks
    sal_III
    I have a Halifax current account along with a clarity card. The only reason I have kept the current account is you can pay cheques in by the app which means I don't need to visit a bank every time I get my Feed in Tariff cheque. If you do get cheques I think there's only Halifax and Lloyds that offer this at the moment
    Originally posted by hollie.weimeraner
    HSBC offer this as well.

    My main gripe with Halifax (only have the Clarity CC with them not current account) is that I need to re-register the app every couple of months if I haven't used it recently.
    • garth549
    • By garth549 21st Aug 19, 12:49 PM
    • 360 Posts
    • 170 Thanks
    garth549
    I love Halifax! I've had many current/savings/share trading accounts, credit cards, mortgages and loans with them over the years and haven't a bad word to say about them.

    But then again I've not really had any bad experiences at all with banks, other than Natwest 20 odd years ago.
    • martinthebandit
    • By martinthebandit 21st Aug 19, 12:58 PM
    • 3,993 Posts
    • 6,997 Thanks
    martinthebandit
    Switched my 'main bank' from HSBC to Halifax a few years ago and never regretted it.

    Get excellent service at my local branch and their app is far better and user friendly than HSBC.

    If you don't find joy in the snow,
    remember you'll have less joy in your life


    ...but still have the same amount of snow!
    • Fingerbobs
    • By Fingerbobs 21st Aug 19, 2:33 PM
    • 728 Posts
    • 287 Thanks
    Fingerbobs
    I've had my Halifax current account since 1989, when they were still a Building Society.
    It's changed names a few times, and is now a Reward Current Account, but it's retained the same account number and sort code. It even paid 4% interest for a while!
    It's no-longer my "main" account, but my salary has been paid into it throughout my working life, and it still is, and I keep a couple of Direct Debits running on it to qualify for the monthly reward. I've never had a single problem with it 30 years.
    • YorkshireBoy
    • By YorkshireBoy 21st Aug 19, 2:47 PM
    • 30,875 Posts
    • 18,891 Thanks
    YorkshireBoy
    It even paid 4% interest for a while!
    Originally posted by Fingerbobs
    Mine was paying 5.xx% and later 6.xx% in its 'HICA' designation. Yours must have been too?
    • SlovakianGuy
    • By SlovakianGuy 21st Aug 19, 6:38 PM
    • 198 Posts
    • 67 Thanks
    SlovakianGuy
    Mine was paying 5.xx% and later 6.xx% in its 'HICA' designation. Yours must have been too?
    Originally posted by YorkshireBoy

    What was the inflation rate at the time? Sorry for offtopic
    • YorkshireBoy
    • By YorkshireBoy 21st Aug 19, 7:10 PM
    • 30,875 Posts
    • 18,891 Thanks
    YorkshireBoy
    What was the inflation rate at the time? Sorry for offtopic
    Originally posted by SlovakianGuy
    A quick Google search for the 6.17% AER account pointed back to a thread on here from October 2007. So same question to you.
    • SlovakianGuy
    • By SlovakianGuy 21st Aug 19, 7:26 PM
    • 198 Posts
    • 67 Thanks
    SlovakianGuy
    I have 9 current accounts in 7 banks so I can compare.

    I switched to Halifax only for the 135 switch bonus last year and planned to get rid of it later if I don't like something about it. There were a few minor problems, but there's more positives than negatives. I can't speak too much about banking in their branches as I don't use them. I was there once and the waiting time was rather long, but this will vary from branch to branch.
    I really like the app and online banking though. Would be better without annoying offers for their saving accounts, etc., but I still like it.

    What I didn't like was the account opening process including endless waiting for all those letters... Card, PIN, online banking code. With a modern bank you should be able to use your account on the day of the registration. I think I typed in some wrong number for the first time and the code from the letter then didn't work. Ordered another one, didn't work. Had to wait for the 3rd letter with another code until I was finally able to log in. This was a bit onerous process.
    When I later opened app-only Monzo and Starling, it felt like both banks were 20 years ahead of Halifax, NatWest, Metro, etc., in every respect.

    Halifax don't have a card reader like NatWest and Nationwide which is good.
    Also don't charge fees for using your arranged overdraft like NatWest do.

    I don't like their telephone banking. With Metro, for example, I call the number and speak to a real person within the first minute. With Halifax not so easy. Last time I accidentally typed in wrong last digit on my phone screen during my account identification process. Had to hang up (twice) and call again. Press this, press that, press don't know what, then wait until someone is available... It really takes too many steps and much time until you finally can speak to someone.

    When I opened the account and made the first transaction of 800 to my own other account, the transaction got blocked. I had to spend about 10 minutes on the phone passing various security questions, explaining what operating system I have, what Linux distribution, etc. But OK, security is important, I get it. Still better than having my money stolen.

    I originally planned to get rid of Halifax after I receive the 135 switch bonus, but now I actually like it (as long as I don't need to call them). I just hope they learn from new challenger banks and don't send everything by letter any more.

    Btw, Halifax is a division of Bank of Scotland which is a subsidiary of Lloyds Banking Group. When I opened the Halifax account, the search on my credit report was from Bank of Scotland.
    • Fingerbobs
    • By Fingerbobs 22nd Aug 19, 10:05 AM
    • 728 Posts
    • 287 Thanks
    Fingerbobs
    Mine was paying 5.xx% and later 6.xx% in its 'HICA' designation. Yours must have been too?
    Originally posted by YorkshireBoy

    I was pretty sure it was 4%, but it's entirely possible I'm mis-remembering.
    • pinkdalek
    • By pinkdalek 22nd Aug 19, 5:16 PM
    • 1,294 Posts
    • 768 Thanks
    pinkdalek
    All banks have good points and bad points, if there is a big queue then ask why? I ask the same in any business not just banking, if it is quite clear that everyone is trying to help and they're doing the best they can and looking after you then what is the issue? If they are busy then they it could be because people like them. But really why would you need to queue up in a branch unless you really needed to.

    I've banked with them for decades, never found any issues, the staff are always friendly and approachable and their online banking app is streets ahead of others.

    They aren't perfect, but who is? They're not picky about who they want to bank with them, unlike certain banks. They offer decent products and are a good bank.
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