Been refunded for only one item when I bought two
shapala
Posts: 616 Forumite
Hi all
So I bought two items (a smallish amount of £18) and the seller lost it twice and blamed the courier. I get a lot of things in every day and never had an issue so to lose one item is a bit strange but for both items to go missing is highly unlikely. The tracking comes up as invalid.
Anyway, the seller has now given me a refund but only for one item and not both. I sent the seller an email a week ago and not heard anything so what's best to address this? TIA.
So I bought two items (a smallish amount of £18) and the seller lost it twice and blamed the courier. I get a lot of things in every day and never had an issue so to lose one item is a bit strange but for both items to go missing is highly unlikely. The tracking comes up as invalid.
Anyway, the seller has now given me a refund but only for one item and not both. I sent the seller an email a week ago and not heard anything so what's best to address this? TIA.
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Comments
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Hi all
So I bought two items (a smallish amount of £18) and the seller lost it twice and blamed the courier. I get a lot of things in every day and never had an issue so to lose one item is a bit strange but for both items to go missing is highly unlikely. The tracking comes up as invalid.
Anyway, the seller has now given me a refund but only for one item and not both. I sent the seller an email a week ago and not heard anything so what's best to address this? TIA.
Answer will depend very much on what platform you bought from. Direct from the sellers website / via ebay/ amazon etc , and how you paid0 -
Were these bought in 2 seperate transactions or one?
If one then any INR case opened would have got the full amount for both items back. If 2 transactions then cases needed to be opened for both.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Were these bought in 2 seperate transactions or one?
If one then any INR case opened would have got the full amount for both items back. If 2 transactions then cases needed to be opened for both.
Hi Soolin. Hope you're well. No it was one eBay transaction despite it being 2 orders.
I'm away with work at the moment but will email pp and see what happens.0 -
Hi Soolin. Hope you're well. No it was one eBay transaction despite it being 2 orders.
I'm away with work at the moment but will email pp and see what happens.
If it was one payment and an INR claim was opened then the full amount refunded was the only way the seller could close the case.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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