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  • FIRST POST
    • Greenfingers3
    • By Greenfingers3 10th Jul 19, 6:16 PM
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    Greenfingers3
    Ebay help please
    • #1
    • 10th Jul 19, 6:16 PM
    Ebay help please 10th Jul 19 at 6:16 PM
    Hoping someone could give me some advice please, as I am new to selling on Ebay. I sold an item, for collection only and the buyer arranged collection for the following day. I wasn't personally here when they came to collect but my OH was, they paid in cash (10) then decided that it wouldn't fit in their car as it was too big. They stated that they would return the following Saturday to collect it, when they would have more room in the car. They did not return, I have messaged them to ask when they are coming to collect it but have had no reply as yet. From what my OH has said, it seems likely that they did not really understand what they were buying. My question is what do I do now, as they have paid for it, it doesnt belong to me anymore but I still have it. Can I send a message something along the lines of giving them 7 days and saying if I haven't heard from them in that time I will relist it and they are welcome to come and get their money back? would I need to cancel the sale somehow?

    Second question I sold another item, just low value, sent it by Royal mail, the day it should of arrived the buyer sent me a message saying "excellent service, thank you" I therefore assumed it had arrived, buyer is now claiming they have not received it. It wasn't tracked it is only low value, it is just annoying, is this a scam?

    Thanks for your help
Page 1
    • theonlywayisup
    • By theonlywayisup 10th Jul 19, 7:52 PM
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    theonlywayisup
    • #2
    • 10th Jul 19, 7:52 PM
    • #2
    • 10th Jul 19, 7:52 PM
    I take it you still have the 10?

    If you do, then yes, do as you thought....tell them they can get their money back but give a timeline.

    For your second issue - how did you send the item, specifically was it parcel or large letter/letter and did you get a receipt?
    • Greenfingers3
    • By Greenfingers3 10th Jul 19, 8:13 PM
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    Greenfingers3
    • #3
    • 10th Jul 19, 8:13 PM
    • #3
    • 10th Jul 19, 8:13 PM
    I take it you still have the 10?

    If you do, then yes, do as you thought....tell them they can get their money back but give a timeline.

    For your second issue - how did you send the item, specifically was it parcel or large letter/letter and did you get a receipt?
    Originally posted by theonlywayisup

    Thank you for your response, yes I still have the 10, good idea about the timeline, what do you reckon 14 days?

    second issue it went as second class small parcel, I have the proof of posting so I think I will be able to claim against RM as it is under the 20 limit.
    • theonlywayisup
    • By theonlywayisup 10th Jul 19, 8:49 PM
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    theonlywayisup
    • #4
    • 10th Jul 19, 8:49 PM
    • #4
    • 10th Jul 19, 8:49 PM
    Thank you for your response, yes I still have the 10, good idea about the timeline, what do you reckon 14 days?

    second issue it went as second class small parcel, I have the proof of posting so I think I will be able to claim against RM as it is under the 20 limit.
    Originally posted by Greenfingers3
    First item - good news you still have the money. Give them a timescale and think no more of it. 14 days sounds reasonable.

    Second item - check your Post Office receipt - you should have a long series of numbers/letters which will be a POD (proof of delivery). That should show if the item has been delivered or not.

    Does it have that on there?
    • Greenfingers3
    • By Greenfingers3 10th Jul 19, 8:55 PM
    • 352 Posts
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    Greenfingers3
    • #5
    • 10th Jul 19, 8:55 PM
    • #5
    • 10th Jul 19, 8:55 PM
    First item - good news you still have the money. Give them a timescale and think no more of it. 14 days sounds reasonable.

    Second item - check your Post Office receipt - you should have a long series of numbers/letters which will be a POD (proof of delivery). That should show if the item has been delivered or not.

    Does it have that on there?
    Originally posted by theonlywayisup
    Thank you, you are a star, I didn't realise that the numbers on the receipt actually provided tracking, I have checked and it has been delivered (the day he sent the message!!) so I guess now I can submit that tracking number to ebay and it will be sorted?
    • theonlywayisup
    • By theonlywayisup 10th Jul 19, 9:04 PM
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    theonlywayisup
    • #6
    • 10th Jul 19, 9:04 PM
    • #6
    • 10th Jul 19, 9:04 PM
    Thank you, you are a star, I didn't realise that the numbers on the receipt actually provided tracking, I have checked and it has been delivered (the day he sent the message!!) so I guess now I can submit that tracking number to ebay and it will be sorted?
    Originally posted by Greenfingers3
    Sort of.

    Sadly eBay ask you to submit the POD when you dispatch (to be eligible for their protection) I am guessing you maybe didn't do that?.....all is not lost in some sense,

    I would message and explain you've checked with RM and thankfully it's arrived as per x date and x time (Screenshot attached) all should be good.

    Fingers crossed.

    Next time (add those long numbers to ebay when you mark it as dispatched).
    • Greenfingers3
    • By Greenfingers3 10th Jul 19, 9:06 PM
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    Greenfingers3
    • #7
    • 10th Jul 19, 9:06 PM
    • #7
    • 10th Jul 19, 9:06 PM
    Sort of.

    Sadly eBay ask you to submit the POD when you dispatch (to be eligible for their protection) I am guessing you maybe didn't do that?.....all is not lost in some sense,

    I would message and explain you've checked with RM and thankfully it's arrived as per x date and x time (Screenshot attached) all should be good.

    Fingers crossed.

    Next time (add those long numbers to ebay when you mark it as dispatched).
    Originally posted by theonlywayisup
    Thank you very much, I will do that next time, I am still learning
    • theonlywayisup
    • By theonlywayisup 10th Jul 19, 9:11 PM
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    theonlywayisup
    • #8
    • 10th Jul 19, 9:11 PM
    • #8
    • 10th Jul 19, 9:11 PM
    Thank you very much, I will do that next time, I am still learning
    Originally posted by Greenfingers3
    We all are!

    Hopefully the buyer is not pulling a fast one and your tracking and his message crossed.

    TBH I would hope that you could let him know the parcel now shows as delivered and hopefully that's the end of that.

    But yes, next time, use that free POD and when you mark the item as despatched, add the numbers to the ebay system. Then you will be fine and dandy!
    • Greenfingers3
    • By Greenfingers3 10th Jul 19, 9:18 PM
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    Greenfingers3
    • #9
    • 10th Jul 19, 9:18 PM
    • #9
    • 10th Jul 19, 9:18 PM
    We all are!

    Hopefully the buyer is not pulling a fast one and your tracking and his message crossed.

    TBH I would hope that you could let him know the parcel now shows as delivered and hopefully that's the end of that.

    But yes, next time, use that free POD and when you mark the item as despatched, add the numbers to the ebay system. Then you will be fine and dandy!
    Originally posted by theonlywayisup
    Only thing is he has opened a INR case so what happens with that? I think he is trying to pull a fast one as it says it was delivered on 4 July, same day as he sent me a message complimenting me on my excellent service.
    Thank you
    • theonlywayisup
    • By theonlywayisup 10th Jul 19, 9:26 PM
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    theonlywayisup
    Only thing is he has opened a INR case so what happens with that? I think he is trying to pull a fast one as it says it was delivered on 4 July, same day as he sent me a message complimenting me on my excellent service.
    Thank you
    Originally posted by Greenfingers3
    It depends.

    If he is a normal buyer and messaged you before the item arrived (ie it is a bonafide case but the item has now arrived) - then he is likely to ignore the case now and let it time out.

    If he is a naughty buyer and messaged you after it arrived knowing full well you hadn't added the POD to the dispatch, then you will have to wait until he has the balls to escalate it.

    If it were me, I would message him (as above) and add the tracking to the INR case.

    Then I would perhaps give it a day or two (depending on how close you are to the 8 days from opening the case) and see what happens. If he escalates, then eBay will find in his favour and give the refund - your best bet would be then to call, plead complete Innocence (as is the truth) and ask them if they would give you some slack.
    • Greenfingers3
    • By Greenfingers3 10th Jul 19, 9:32 PM
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    Greenfingers3
    It depends.

    If he is a normal buyer and messaged you before the item arrived (ie it is a bonafide case but the item has now arrived) - then he is likely to ignore the case now and let it time out.

    If he is a naughty buyer and messaged you after it arrived knowing full well you hadn't added the POD to the dispatch, then you will have to wait until he has the balls to escalate it.

    If it were me, I would message him (as above) and add the tracking to the INR case.

    Then I would perhaps give it a day or two (depending on how close you are to the 8 days from opening the case) and see what happens. If he escalates, then eBay will find in his favour and give the refund - your best bet would be then to call, plead complete Innocence (as is the truth) and ask them if they would give you some slack.
    Originally posted by theonlywayisup
    I have now messaged him like you said and I have added the tracking to the INR. He didn't message me about it not arriving at all just opened the INR today, so I guess I will just have to wait and see what happens. Thanks for all your help
    • wizzywig27
    • By wizzywig27 11th Jul 19, 7:26 AM
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    wizzywig27
    I can say, from first hand experience that even if a buyer does not upload the tracking info, as long as its provided when asked, that will be sufficient to prove its been delivered and eBay/PayPal will decide in your favour
    • soolin
    • By soolin 11th Jul 19, 7:42 AM
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    soolin
    I can say, from first hand experience that even if a buyer does not upload the tracking info, as long as its provided when asked, that will be sufficient to prove its been delivered and eBay/PayPal will decide in your favour
    Originally posted by wizzywig27
    You say eBay/PayPal, which do you mean please as the companies are no longer linked and each has their own rules.

    Assuming eBay, then Has that been since the new rules have come in ? I know eBay were being more helpful when the rules first changed, but I wasn't aware they were still going against their stated policy.

    I'm also sure it is a typo but it would be the seller who needs to upload the tracking, not the buyer.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • wizzywig27
    • By wizzywig27 11th Jul 19, 8:59 AM
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    wizzywig27
    Sorry, yes I meant seller. In my case the seller did not upload tracking info to eBay nor PayPal
    • soolin
    • By soolin 11th Jul 19, 9:08 AM
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    soolin
    Sorry, yes I meant seller. In my case the seller did not upload tracking info to eBay nor PayPal
    Originally posted by wizzywig27
    The rules though are still different, if the buyer has opened a case in ebay then any tracking or delivery number would have needed to be entered before the last estimated delivery date. On paypal the rules haven't changed and an INR can be defended by adding the tracking number once case is open. It is important to know the seller protection on both ebay and paypal since the split and since ebay introduced the new rules recently about the requirement to upload tracking early.

    Obviously despite the rules If I were the seller I would still try and defend an INR by adding delivery conformation details to the case and then phoning ebay to point out delivery details. That's why I asked how recently you won a case - I was interested as to whether ebay CS were still behind in understanding their new rules and whether defending the INR this way is still likely to win. As the rules seem to have been poorly rolled out I think it important to keep an eye on how ebay CS are reacting to INR claims.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • Greenfingers3
    • By Greenfingers3 11th Jul 19, 2:50 PM
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    Greenfingers3
    Thanks for your help, issue is now resolved, I followed all of theonlywayisup's kind and useful advice, plus also very politely asked the buyer why they sent me a message, saying excellent service, thank you, on the same day the parcel was supposed to have been delivered, if they hadn't received it! This morning I got a message saying they have got the parcel.
    • theonlywayisup
    • By theonlywayisup 11th Jul 19, 5:51 PM
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    theonlywayisup
    Thanks for your help, issue is now resolved, I followed all of theonlywayisup's kind and useful advice, plus also very politely asked the buyer why they sent me a message, saying excellent service, thank you, on the same day the parcel was supposed to have been delivered, if they hadn't received it! This morning I got a message saying they have got the parcel.
    Originally posted by Greenfingers3
    Great news.

    Did they close the case yet?
    • Greenfingers3
    • By Greenfingers3 11th Jul 19, 8:19 PM
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    Greenfingers3
    Great news.

    Did they close the case yet?
    Originally posted by theonlywayisup
    No they haven't
    • theonlywayisup
    • By theonlywayisup 11th Jul 19, 8:31 PM
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    theonlywayisup
    No they haven't
    Originally posted by Greenfingers3
    It's not unusual.

    I think I would be inclined to take a screen print of the message and upload it to the case and then thank them for letting you know it arrived....and see what happens.

    Best case, they close the case. Likely case, they ignore it and it times out. Worse case, they escalate and eBay don't take the message or POD into account.

    I'm sorry, greenfingers, I don't want to worry you, but I don't like loose ends
    • Greenfingers3
    • By Greenfingers3 11th Jul 19, 8:38 PM
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    Greenfingers3
    It's not unusual.

    I think I would be inclined to take a screen print of the message and upload it to the case and then thank them for letting you know it arrived....and see what happens.

    Best case, they close the case. Likely case, they ignore it and it times out. Worse case, they escalate and eBay don't take the message or POD into account.

    I'm sorry, greenfingers, I don't want to worry you, but I don't like loose ends
    Originally posted by theonlywayisup
    Thank you, how do I upload it to the case, I can't see how to do it. Thanks
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