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  • FIRST POST
    • dreamypuma
    • By dreamypuma 10th Jan 19, 6:28 PM
    • 1,059Posts
    • 539Thanks
    dreamypuma
    EON Smart Meters
    • #1
    • 10th Jan 19, 6:28 PM
    EON Smart Meters 10th Jan 19 at 6:28 PM
    I'm looking to switch to EON on a tariff which makes installation of a Smart Meter conditional. I understand that certain suppliers have been given authority to continue installing SMETS1 meters until the end of March. If EON offer me a SMETS1 meter, can I decline this in favour of a SMETS2?

    Avoiding SMETS1 Meter installation is the primary reason I have avoided our cheapest fixed price supply option, LUMO. (as well as mixed feedback), so i'm really keen to ensure only a SMETS2 meter is installed.
    My farts hospitalize small children
Page 2
    • GT60
    • By GT60 9th Jul 19, 11:02 AM
    • 1,946 Posts
    • 961 Thanks
    GT60
    I am with Eon and been told twice now i need to book an appointment for a smart meter and even got a text once telling me when my appointment will be
    I replied i am NOT having a smart meter
    another time i had a text telling me i need an appointment for a meter safety check!
    Really good luck on that one too
    Not heard anything since and if Eon play the we will change your tarif stunt i will switch suppiers simples
    Spending my time reading how to fix PC's,instead of looking at Facebook.
    • Smodlet
    • By Smodlet 9th Jul 19, 11:54 AM
    • 4,858 Posts
    • 8,257 Thanks
    Smodlet
    I switched yesterday and received my welcome pack this morning. Despite what Malc has said, it insists I have to have smart meters. Either it or Malc is mistaken and I would like to know which.
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Hi Malc
    I'm in the process of switching my energy (both gas & electric) over to E.ON and would like to get a SMETS2 meter fitted after my supply is live. I live way up North in Inverness (IV2) and the antenna used to communicate with smart meters is just 100 metres or so from my property. Does that mean the likelihood of getting a SMETS2 meter from E.ON is very high? If SMETS2 is not available then I will hold until its available in my area.

    Also do both the gas & electric smart meters send readings independently, or do both meters communicate with each other and then send both readings in one go?

    Cheers
    Originally posted by Highland76
    Hello Highland76 and welcome to the Forums.

    Thank you for thinking of switching to us. I can't give you a definite answer to your question about smart meters at this time and thought it might help if I let you know the current position.

    We've made big advances with SMETS2 meters since I first posted on this thread and have increased the range of properties where we're now able to fit them. This isn't 100 per cent yet as there remain some properties where we continue to face difficulties. Some of these issues relate to the strength of the mobile phone signal and some are down to more local difficulties that don't become clear until a technician visits a property. Consequently, we're unable to let you know whether or not we're able to fit SMETS2 until we have control of the meters following a change of supplier.

    I can tell you, we're looking to install SMETS2 at every opportunity. Where we can't, we'll fit SMETS1 and these will be updated remotely later this year so they're managed in the same way as SMETS2.

    The electricity and gas meters communicate with each other and us. Readings will come through together. The gas meter sends readings to the electricity meter and the electricity meter sends information to the Energy Display and back to us. Unless you tell us differently, this will happen monthly.

    Sorry I can't be more specific Highland76.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    I am with Eon and been told twice now i need to book an appointment for a smart meter and even got a text once telling me when my appointment will be
    I replied i am NOT having a smart meter
    another time i had a text telling me i need an appointment for a meter safety check!
    Really good luck on that one too
    Not heard anything since and if Eon play the we will change your tarif stunt i will switch suppiers simples
    Originally posted by GT60
    Hello GT60 and happy to confirm, you don't need to agree to having smart meters. They're optional.

    On the safety check, if your meter is nearing the end of its guaranteed shelf life, we'll be in touch to arrange a replacement. Again, you don't have to agree to a smart meter if you prefer not to. Alternatively, it could be we haven't seen the meter in a fair time and need to check it's safe and accurate. This doesn't involve a meter exchange unless a problem is found. In both cases, we've a regulatory duty to carry out this work.

    Hope this explains.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Tariffs
    I switched yesterday and received my welcome pack this morning. Despite what Malc has said, it insists I have to have smart meters. Either it or Malc is mistaken and I would like to know which.
    Originally posted by Smodlet

    Hello Smodlet and thanks for switching to us.

    Please check your tariff T&Cs (specifically section 11.1). The bit in questions says as follows.

    With this tariff you agree to be contacted during the tariff term for the installation of a smart meter.

    This is what you're agreeing to when accepting the tariff. You agree only to be contacted about having smart meters installed. These requests can be refused and you'll be able to stay on the tariff.

    I suspect other literature, like Welcome Packs, haven't caught up with the changes I've spoken about in other threads. Guessing here and I've fed this back to those responsible.

    Hope this explains Smodlet.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Smodlet
    • By Smodlet 9th Jul 19, 1:33 PM
    • 4,858 Posts
    • 8,257 Thanks
    Smodlet
    Thank you, Malc. What it actually says is this:

    "Getting smart
    We'll be in touch to check your home is suitable to fit smart meters. If it is, we'll book you an appointment and once fitted, we'll leave you with an in-home display so you can take control of the energy you're using."

    If this looks out of date to you, then I will hang on and hope the other literature is as you describe. The above looks fairly unequivocal to me but this v21 tariff is so good I honestly thought the standing charges might be misprints and missing a "1" in front of them.

    The meerkats have a tariff not shown in the CEC called EHL Collective which is even better. Is this something available only to those who want to deal with Cyber-Sergei? It is not important, I was just curious. £25 is far more use to me than cinema tickets and a cuddly toy.
    • benny5
    • By benny5 9th Jul 19, 8:20 PM
    • 138 Posts
    • 11 Thanks
    benny5
    Could I ask the E-ON rep a question?


    What happens when the battery on the Gas Meter expires?



    From what I’ve discovered, the meter stops reporting readings and the display fails leaving the user/supplier with no record of usage. In that scenario you have, at least, continuity of supply.


    If you’re unlucky your gas supply is switched off when the battery dies.



    Please can you confirm the position?
    Originally posted by benny5

    I posted this on another thread last week without a reply. I am hoping to be more successful here.
    • AndyCF
    • By AndyCF 9th Jul 19, 8:59 PM
    • 345 Posts
    • 653 Thanks
    AndyCF
    I posted this on another thread last week without a reply. I am hoping to be more successful here.
    Originally posted by benny5
    They would want to know if it was a Smart or not I suspect too. If you don't get a reply to this, then I'd say a new fresh topic (with you starting said topic) might be enough to grab their attention especially if you put EON in the topic title aka "EON Gas Meter Question" or something like that.

    Mind you, I never got a reply to mine a while back, I should ring them once I am able to to sort that 'concern' out too. hmm. Never mind.
    • badmemory
    • By badmemory 10th Jul 19, 11:41 AM
    • 2,609 Posts
    • 4,136 Thanks
    badmemory
    I posted this on another thread last week without a reply. I am hoping to be more successful here.
    Originally posted by benny5

    There was a thread on here last winter in which a couple in their 70's whose gas meter battery went dead (can only happen with a smart meter even if it is no longer smart). They spent at least 2 weeks in midwinter with no heating, that is how important the suppliers think we are. I would rather get down on my somewhat decrepit knees to read the meters monthly than have that happen to me. So much for registering as vulnerable!
  • E.ON Company Representative: Malc
    E.ON Smart Tariffs
    Thank you, Malc. What it actually says is this:

    "Getting smart
    We'll be in touch to check your home is suitable to fit smart meters. If it is, we'll book you an appointment and once fitted, we'll leave you with an in-home display so you can take control of the energy you're using."

    If this looks out of date to you, then I will hang on and hope the other literature is as you describe. The above looks fairly unequivocal to me but this v21 tariff is so good I honestly thought the standing charges might be misprints and missing a "1" in front of them.

    The meerkats have a tariff not shown in the CEC called EHL Collective which is even better. Is this something available only to those who want to deal with Cyber-Sergei? It is not important, I was just curious. £25 is far more use to me than cinema tickets and a cuddly toy.
    Originally posted by Smodlet
    Thanks for that Smodlet. I've sent this plus other related stuff to the bosses to back-up what we've raised before.

    I can confirm the standing charges for Fix Online 21 are as you say and aren't a mis-print.

    With our EHL Collective Summer 2019 tariffs, these are only available through broker sites where customers have pre-registered.

    Thanks again for posting the relevant part of the Welcome Pack Smodlet.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Gas Meter Batteries
    I posted this on another thread last week without a reply. I am hoping to be more successful here.
    Originally posted by benny5
    Hello benny5 and sorry I missed your post on another thread. I've been on leave and Helena has been delayed on other work.

    Please let us know when you see a battery error message on your meter. For example, 'low battery alert'. We'll arrange for a technician to visit and replace the battery.

    If your off supply, this will be done as an emergency call out within 4 hours of receiving the call.

    Sorry again for the late reply benny5.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Reps
    They would want to know if it was a Smart or not I suspect too. If you don't get a reply to this, then I'd say a new fresh topic (with you starting said topic) might be enough to grab their attention especially if you put EON in the topic title aka "EON Gas Meter Question" or something like that.

    Mind you, I never got a reply to mine a while back, I should ring them once I am able to to sort that 'concern' out too. hmm. Never mind.
    Originally posted by AndyCF
    Sorry we've missed a question from you AndyCF. As above, I've not been here and Helena has been working other streams.

    What was your question? Can you give me a link to another thread if that would be better?

    Thanks AndyCF.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • AndyCF
    • By AndyCF 10th Jul 19, 1:49 PM
    • 345 Posts
    • 653 Thanks
    AndyCF
    Sorry we've missed a question from you AndyCF. As above, I've not been here and Helena has been working other streams.

    What was your question? Can you give me a link to another thread if that would be better?

    Thanks AndyCF.

    Malc
    Originally posted by E.ON Company Representative: Malc
    Thanks Malc. Its slightly more complicated than it actually appears to be (in some respects) but in others its more straightforward than what I posted.

    This post really. I never did get the replacement card via that form either. I can see some situation where BG has EON's monies or something now. Hmm.
    • benny5
    • By benny5 10th Jul 19, 2:15 PM
    • 138 Posts
    • 11 Thanks
    benny5

    Please let us know when you see a battery error message on your meter. For example, 'low battery alert'. We'll arrange for a technician to visit and replace the battery.

    If your off supply, this will be done as an emergency call out within 4 hours of receiving the call.

    Sorry again for the late reply benny5.

    Malc
    Originally posted by E.ON Company Representative: Malc

    Thank you for your reply.

    Are you suggesting it’s the customers’ responsibility to report failing battery situations?

    While my meter is ‘indoors’, it’s tucked away, out of sight under the stairs, and only viewed when taking a reading. Some customers have theirs located in garages or in enclosures’ away from the main house.

    Where is the ‘SMART’ functionality in all this programme rollout? At least customers know where they are with the present technology.


    Its little wonder customers have misgivings about this Smart Meter Programme rollout.
    • Smodlet
    • By Smodlet 11th Jul 19, 10:56 AM
    • 4,858 Posts
    • 8,257 Thanks
    Smodlet
    Sorry for going off topic but has anyone checked the CEC today? All three of the Eon tariffs that were there yesterday (including mine) have disappeared! I do so hope that means I can still have it given the switching process has only just started.
    • Talldave
    • By Talldave 11th Jul 19, 11:10 AM
    • 307 Posts
    • 163 Thanks
    Talldave
    Thank you for your reply.

    Are you suggesting it’s the customers’ responsibility to report failing battery situations?

    While my meter is ‘indoors’, it’s tucked away, out of sight under the stairs, and only viewed when taking a reading. Some customers have theirs located in garages or in enclosures’ away from the main house.

    Where is the ‘SMART’ functionality in all this programme rollout? At least customers know where they are with the present technology.


    Its little wonder customers have misgivings about this Smart Meter Programme rollout.
    Originally posted by benny5
    I would have expected the Smart meter to "call home" to report it's failing battery so that someone arrives to replace it before it dies.


    Similarly, a meter that fails to "call home" might perhaps need attention?


    This is all basic stuff - can one of the reps confirm that SMETS meters can do this?
  • E.ON Company Representative: Malc
    Switching to E.ON
    Thanks Malc. Its slightly more complicated than it actually appears to be (in some respects) but in others its more straightforward than what I posted.

    This post really. I never did get the replacement card via that form either. I can see some situation where BG has EON's monies or something now. Hmm.
    Originally posted by AndyCF

    Hello AndyCF and I'm sorry this is still unresolved.

    Helena was dealing with your issues and she's not around at the moment so I'm unsure where she's at. I do know she spoke at length to our prepayment experts. I'll track her down and see where she left it.

    To be honest, as this has been dragging on for such a long time, I'd register a formal complaint. This will then be taken over by one of our Prepayment Complaint Managers. There's more information about how we look after complaints on our website.

    Sorry again for the delay AndyCF.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Thank you for your reply.

    Are you suggesting it’s the customers’ responsibility to report failing battery situations?

    While my meter is ‘indoors’, it’s tucked away, out of sight under the stairs, and only viewed when taking a reading. Some customers have theirs located in garages or in enclosures’ away from the main house.

    Where is the ‘SMART’ functionality in all this programme rollout? At least customers know where they are with the present technology.


    Its little wonder customers have misgivings about this Smart Meter Programme rollout.
    Originally posted by benny5
    Sorry benny5, I should've mentioned, smart meters identify and alert us to problems so we can take the appropriate actions to sort. This lets us proactively fix problems to minimise the impact on customers including, where necessary, arranging for a technician to visit.

    By all means, wherever possible, please let us know about any problems you identify. We'd rather have multiple reports of any faults than nothing at all. Don't worry if this isn't possible. The meter will alert us. Talking directly to you also helps us arrange an appointment if needed.

    Sorry again I wasn't clear previously benny5.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Smodlet
    • By Smodlet 11th Jul 19, 1:53 PM
    • 4,858 Posts
    • 8,257 Thanks
    Smodlet
    I have to wonder whether the Eon rep(s) are being withdrawn from this forum. I think it would be a pity if that were to happen.

    I realise it is the holiday season and that few other energy companies have any representation on here (that's worth a damn) but the main reason I was interested in becoming an Eon customer is Malc and Helena's presence. Oh, well.
  • E.ON Company Representative: Malc
    E.ON Tariffs
    Sorry for going off topic but has anyone checked the CEC today? All three of the Eon tariffs that were there yesterday (including mine) have disappeared! I do so hope that means I can still have it given the switching process has only just started.
    Originally posted by Smodlet

    Don't worry Smodlet. As you've received the Welcome Pack, your switch to Fix Online v21 will definitely go ahead.

    We're reviewing our products all the time and often release/withdraw them relatively quickly. As you say, this happened earlier today when we replaced Fix Online v21 with v22 and Fix and Boiler Cover v16 with v17.

    Hope this explains Smodlet.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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