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  • FIRST POST
    • dreamypuma
    • By dreamypuma 10th Jan 19, 6:28 PM
    • 1,059Posts
    • 539Thanks
    dreamypuma
    EON Smart Meters
    • #1
    • 10th Jan 19, 6:28 PM
    EON Smart Meters 10th Jan 19 at 6:28 PM
    I'm looking to switch to EON on a tariff which makes installation of a Smart Meter conditional. I understand that certain suppliers have been given authority to continue installing SMETS1 meters until the end of March. If EON offer me a SMETS1 meter, can I decline this in favour of a SMETS2?

    Avoiding SMETS1 Meter installation is the primary reason I have avoided our cheapest fixed price supply option, LUMO. (as well as mixed feedback), so i'm really keen to ensure only a SMETS2 meter is installed.
    My farts hospitalize small children
Page 1
    • gsmlnx
    • By gsmlnx 10th Jan 19, 6:33 PM
    • 1,631 Posts
    • 1,192 Thanks
    gsmlnx
    • #2
    • 10th Jan 19, 6:33 PM
    • #2
    • 10th Jan 19, 6:33 PM
    If the contact states that you must let E.ON install a smart meter then it is up to them which version they install.
    You agreed to that term of the contract in return for a lower cost tariff.
    If you refuse, they will enforce the contract which will tell you how much more you will be billed for your refusal to follow the T&Cs of the contract.
    • dreamypuma
    • By dreamypuma 10th Jan 19, 6:38 PM
    • 1,059 Posts
    • 539 Thanks
    dreamypuma
    • #3
    • 10th Jan 19, 6:38 PM
    • #3
    • 10th Jan 19, 6:38 PM
    If the contact states that you must let E.ON install a smart meter then it is up to them which version they install.
    You agreed to that term of the contract in return for a lower cost tariff.
    If you refuse, they will enforce the contract which will tell you how much more you will be billed for your refusal to follow the T&Cs of the contract.
    Originally posted by gsmlnx
    Thanks for your speedy response. This is pretty much what I thought, and makes perfect sense. I guess I'll hold fire until April.

    Are EON actually installing SMETS2 in any anger, or are the big 6 just depleting all old stock, and awaiting SMETS2 supply chains to open up?
    My farts hospitalize small children
    • wavelets
    • By wavelets 10th Jan 19, 6:45 PM
    • 1,162 Posts
    • 515 Thanks
    wavelets
    • #4
    • 10th Jan 19, 6:45 PM
    • #4
    • 10th Jan 19, 6:45 PM
    ^^^^
    https://forums.moneysavingexpert.com/showthread.php?t=5948016
    • gsmlnx
    • By gsmlnx 10th Jan 19, 7:32 PM
    • 1,631 Posts
    • 1,192 Thanks
    gsmlnx
    • #5
    • 10th Jan 19, 7:32 PM
    • #5
    • 10th Jan 19, 7:32 PM
    If the warehouse has SMETS1 meters in stock then that is what is generally being installed.
    The companies have a target to get meters installed set by Government. But it is just for a smart meter so they will try to use up old stock SMETS1 first.
  • E.ON Company Representative: Malc
    • #6
    • 15th Jan 19, 10:39 AM
    E.ON Smart Saver Tariffs
    • #6
    • 15th Jan 19, 10:39 AM
    I'm looking to switch to EON on a tariff which makes installation of a Smart Meter conditional. I understand that certain suppliers have been given authority to continue installing SMETS1 meters until the end of March. If EON offer me a SMETS1 meter, can I decline this in favour of a SMETS2?

    Avoiding SMETS1 Meter installation is the primary reason I have avoided our cheapest fixed price supply option, LUMO. (as well as mixed feedback), so i'm really keen to ensure only a SMETS2 meter is installed.
    Originally posted by dreamypuma
    Thanks for your speedy response. This is pretty much what I thought, and makes perfect sense. I guess I'll hold fire until April.

    Are EON actually installing SMETS2 in any anger, or are the big 6 just depleting all old stock, and awaiting SMETS2 supply chains to open up?
    Originally posted by dreamypuma

    Hello dreamypuma and you can certainly turn down smart meters of whatever type.

    We're looking to fit SMETS2 smart meters wherever possible. We started rolling them out last year and are putting in more and more. There are still some situations where it's not possible to fit smart meters and we're working to sort these.

    At the moment, we can't say specifically if a smart meter will be SMETS2 until the technician visits. As I say, wherever possible it will be.

    Customers moving to tariffs linked to smart meters agree we can talk to them about having these meters. As above, it might not be possible to fit them and this won't affect their tariff as they'll be able to stay on it. Also, smart meters are optional and customers can turn them down. At this point, our advisor will talk about the options available at that particular time.

    These tariffs are available to customers who already have smart meters too.

    Hope this explains dreamypuma.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • dreamypuma
    • By dreamypuma 15th Mar 19, 7:16 PM
    • 1,059 Posts
    • 539 Thanks
    dreamypuma
    • #7
    • 15th Mar 19, 7:16 PM
    • #7
    • 15th Mar 19, 7:16 PM
    Hello dreamypuma and you can certainly turn down smart meters of whatever type.

    We're looking to fit SMETS2 smart meters wherever possible. We started rolling them out last year and are putting in more and more. There are still some situations where it's not possible to fit smart meters and we're working to sort these.

    At the moment, we can't say specifically if a smart meter will be SMETS2 until the technician visits. As I say, wherever possible it will be.

    Customers moving to tariffs linked to smart meters agree we can talk to them about having these meters. As above, it might not be possible to fit them and this won't affect their tariff as they'll be able to stay on it. Also, smart meters are optional and customers can turn them down. At this point, our advisor will talk about the options available at that particular time.

    These tariffs are available to customers who already have smart meters too.

    Hope this explains dreamypuma.

    Malc
    Originally posted by E.ON Company Representative: Malc

    Thanks for the reply. I have now switched to EON. My understanding is that after 15th March providers are no longer permitted to install SMETS1 meters.

    Does this now mean that EON can assure that a SMETS1 meter will not be installed?
    Last edited by dreamypuma; 16-03-2019 at 7:35 AM.
    My farts hospitalize small children
    • wayne12345
    • By wayne12345 16th Mar 19, 10:58 AM
    • 1 Posts
    • 0 Thanks
    wayne12345
    • #8
    • 16th Mar 19, 10:58 AM
    No Cut off Date for SMETS1?
    • #8
    • 16th Mar 19, 10:58 AM
    Hi.
    I changed to EON a few weeks ago and arranged to have smart meters fitted after the 15th March because I wanted SMETS2 meters fitted.
    Ive just checked with EON to make sure that the new meters would be SMETS2. The lady at the booking centre informed me that there is no certainty that I will get SMETS2. I questioned her about the cut off date for fitting SMETS1. She told me that there is no cut off date and I might get SMETS1.
    I have cancelled the installation due to this.

    Was she correct? Are energy suppliers still allowed to install SMETS1 meters?
    • matelodave
    • By matelodave 16th Mar 19, 11:31 AM
    • 4,567 Posts
    • 2,930 Thanks
    matelodave
    • #9
    • 16th Mar 19, 11:31 AM
    • #9
    • 16th Mar 19, 11:31 AM
    Have a look here https://www.telegraph.co.uk/news/2019/03/16/smart-meters-switching-problems-still-installed-homes-deadline/
    Never under estimate the power of stupid people in large numbers
    • Michaelw
    • By Michaelw 16th Mar 19, 2:45 PM
    • 259 Posts
    • 79 Thanks
    Michaelw
    My advice would be to wait until the DCC network is up and running excepting all switching customers' without and any problems' ironed out and fully SMETS2 compliant.

    I have been having problems here British Gas phoned and informed to me theres been a few people reporting the same problem and would recontact when a resolution is found.My worry is if there are further problems in the future the DCC will be another link in the chain and will the problem be with the DCC or the supplier and does the customer have any direct contact with the DCC,a situation could possibly arise where one could blame the other for a fault and a time consuming trace would be needed and a communication breakdown between the two could also arise.

    When I was outside with the engineer it was all data streaming on meter displays,its incredibly complex process,a solution isn't always immediately found to a problem and there adoption and enrolement for SMETS1 customers to face. Here the supply at least remains on thats the main thing,the days of simply taking a meter reading from a dial are coming to an end.
    • matelodave
    • By matelodave 16th Mar 19, 3:36 PM
    • 4,567 Posts
    • 2,930 Thanks
    matelodave
    When my smart meter was smart I still took a weekly meter reading - just in case.

    I still do it now because it isn't smart anymore and I'll continue to do it in the unlikely event that it becomes smart again in the future.

    I'll also continue keeping my own spreadsheet and I'll also check and download my bills and statements every month to ensure that they are correctly using actual readings and that my account is on track.

    I'll then know immediately if anything is going wrong and can hopefully get it sorted out before it becomes a big problem.
    Never under estimate the power of stupid people in large numbers
    • dreamypuma
    • By dreamypuma 17th Mar 19, 8:57 AM
    • 1,059 Posts
    • 539 Thanks
    dreamypuma
    I got the following response from Eon on twitter:

    "I'm not aware of any such ruling regarding the SMETS1 meter installation to be honest, we are however now fitting SMETS2 meters in most areas of the Uk, this is dependant on the availability of SMETS2 trained engineers in your area.

    When you are offered the meter exchange appointment you would be best off just asking at the time to ensure that your install is a SMETS2 model to be better safe then sorry."

    Still seems like a roll out program out of control, based on the earlier linked article. I won't be having a SMETS1 meter installed that's for sure.
    My farts hospitalize small children
    • Michaelw
    • By Michaelw 17th Mar 19, 9:21 AM
    • 259 Posts
    • 79 Thanks
    Michaelw
    Check the terms and conditions.

    2.6 When we can disconnect your energy


    If you’ve got a smart meter, we can disconnect the energy without visiting your property. For any other kind of meter, you’d have to give us access to it. If you don’t, we might have to get a warrant and we’ll charge you for that.

    That might not happen to many people but here at least doubts' to these meter's are beginning to arise.

    How long will it take to attend a fault?That needs to be checked too.Anything more then a four hour wait and I would walk away from installation,credit customers' need the same level of protection as prepayment for faulty metering.
    .
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Thanks for the reply. I have now switched to EON. My understanding is that after 15th March providers are no longer permitted to install SMETS1 meters.

    Does this now mean that EON can assure that a SMETS1 meter will not be installed?
    Originally posted by dreamypuma
    I got the following response from Eon on twitter:

    "I'm not aware of any such ruling regarding the SMETS1 meter installation to be honest, we are however now fitting SMETS2 meters in most areas of the Uk, this is dependant on the availability of SMETS2 trained engineers in your area.

    When you are offered the meter exchange appointment you would be best off just asking at the time to ensure that your install is a SMETS2 model to be better safe then sorry."

    Still seems like a roll out program out of control, based on the earlier linked article. I won't be having a SMETS1 meter installed that's for sure.
    Originally posted by dreamypuma
    Hello dreamypuma and thanks for joining us.

    Our SMETS2 roll-out has been really ramped up. On average, we're installing around 7000 a week (approx 85% of all smart meters we put in). Wherever possible, we'll fit SMETS2.

    There are certain situations where it's not possible to fit SMETS2 right now. For instance, there are signal issues in some areas north of Manchester. There are also specific metering conditions we're still sorting. In these cases, until we've a solution, we'll continue to put in SMETS1.

    From a regulatory point of view, we're still allowed to install SMETS1. It's just that we can't count any done after 15 March 19 towards our installation targets.

    Later this year, we'll start to upgrade SMETS1 meters so they're managed in the same way as SMETS2. This includes staying smart after a change of supplier.

    Our twitter rep was mainly right although our phone advisors won't be able to guarantee which type of meter will be fitted when they book appointments. This will depend on the circumstances our technicians find when they arrive on site. As I say, wherever possible, it'll be SMETS2.

    Hope this explains dreamypuma. Let me know if you need any more information as happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Hi.
    I changed to EON a few weeks ago and arranged to have smart meters fitted after the 15th March because I wanted SMETS2 meters fitted.
    Ive just checked with EON to make sure that the new meters would be SMETS2. The lady at the booking centre informed me that there is no certainty that I will get SMETS2. I questioned her about the cut off date for fitting SMETS1. She told me that there is no cut off date and I might get SMETS1.
    I have cancelled the installation due to this.

    Was she correct? Are energy suppliers still allowed to install SMETS1 meters?
    Originally posted by wayne12345

    Hello wayne12345 and welcome to the Forums.

    Thank you for joining us and I hope my post in reply to dreamypuma helps explain our current position regarding SMETS1 and 2 smart meters. As I said above, we're committed to this roll-out and are working to resolve the issues currently stopping us installing SMETS2 in certain circumstances.

    Let me know if there's anything else I can help with.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • amersall
    • By amersall 1st May 19, 6:46 AM
    • 16,843 Posts
    • 18,928 Thanks
    amersall
    Customers moving to tariffs linked to smart meters agree we can talk to them about having these meters. As above, it might not be possible to fit them and this won't affect their tariff as they'll be able to stay on it. Also, smart meters are optional and customers can turn them down. At this point, our advisor will talk about the options available at that particular time.
    Does this mean I can change my tariff for a cheaper one but opt to not have the smart meter with it, if not, what are the options offered?.

  • E.ON Company Representative: Malc
    E.ON Smart Tariffs
    Does this mean I can change my tariff for a cheaper one but opt to not have the smart meter with it, if not, what are the options offered?.
    Originally posted by amersall

    Hello amersall and I posted our latest position on this recently in another thread. It's at the following link.

    https://forums.moneysavingexpert.com/showthread.php?p=75741603&highlight=eon#post757416 03

    Hope this helps.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • amersall
    • By amersall 2nd May 19, 7:32 AM
    • 16,843 Posts
    • 18,928 Thanks
    amersall
    Thanks Malc, much appreciated.

  • E.ON Company Representative: Malc
    E.ON Smart Tariffs
    You're welcome amersall. Happy to help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Highland76
    • By Highland76 8th Jul 19, 8:53 PM
    • 58 Posts
    • 33 Thanks
    Highland76
    There are certain situations where it's not possible to fit SMETS2 right now. For instance, there are signal issues in some areas north of Manchester. There are also specific metering conditions we're still sorting. In these cases, until we've a solution, we'll continue to put in SMETS1.
    Originally posted by E.ON Company Representative: Malc
    Hi Malc
    I'm in the process of switching my energy (both gas & electric) over to E.ON and would like to get a SMETS2 meter fitted after my supply is live. I live way up North in Inverness (IV2) and the antenna used to communicate with smart meters is just 100 metres or so from my property. Does that mean the likelihood of getting a SMETS2 meter from E.ON is very high? If SMETS2 is not available then I will hold until its available in my area.

    Also do both the gas & electric smart meters send readings independently, or do both meters communicate with each other and then send both readings in one go?

    Cheers
    Last edited by Highland76; 08-07-2019 at 8:59 PM.
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