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  • FIRST POST
    • Chickabiddybex
    • By Chickabiddybex 16th Mar 14, 2:33 PM
    • 1,330Posts
    • 1,627Thanks
    Chickabiddybex
    Consumer Rights Sticky - Please Read Before Posting
    • #1
    • 16th Mar 14, 2:33 PM
    Consumer Rights Sticky - Please Read Before Posting 16th Mar 14 at 2:33 PM
    This is the new Consumer Rights Sticky where links to all important threads will be kept:

    READ ME FIRST PLEASE . . . Useful links, Resources and FAQs

    Quick Questions on Consumer Rights

    How best to post a query on Consumer Rights

    Do shops have to sell at the advertised price?
    Hi. I'm a Board Guide on the Gaming, Consumer Rights, Ebay and Praise/Vent boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with abuse). Any views are mine and not the official line of MoneySavingExpert.com
Page 2
    • fromewends
    • By fromewends 8th May 16, 10:39 AM
    • 5 Posts
    • 0 Thanks
    fromewends
    Any way of getting new, non-leaky wellies?
    Hi

    I bought a pair of Muck Boots online in August 2015 from Easy Wellies. One of the boots now has split across the back of the heel and I would expect to be able to return them to be replaced as they have a year's guarantee (and are sposed to last a lot longer than that!)

    Looking for the company website, I found it is no longer trading under Easy Wellies, however, I my cc statement says Earth-systems.co.uk, which is still trading, though not in wellies.

    I'd really like another pair of wellies, rather than my money back, but can't really see how to proceed, with a company that now just specialises in irrigation equipment! I appreciate this is not a vast sum of money, compared to a lot of queries on here, but my other half was not happy about me spending 71.99 on wellies for dog walking in the first place! (They are good for bad knees and were supposed to last for a very long time - did I say that already?)

    Many thanks for any help at all,

    Wendy
    • wealdroam
    • By wealdroam 8th May 16, 12:11 PM
    • 18,660 Posts
    • 15,598 Thanks
    wealdroam
    Hi

    I bought a pair of Muck Boots online in August 2015 from Easy Wellies. One of the boots now has split across the back of the heel and I would expect to be able to return them to be replaced as they have a year's guarantee (and are sposed to last a lot longer than that!)

    Looking for the company website, I found it is no longer trading under Easy Wellies, however, I my cc statement says Earth-systems.co.uk, which is still trading, though not in wellies.

    I'd really like another pair of wellies, rather than my money back, but can't really see how to proceed, with a company that now just specialises in irrigation equipment! I appreciate this is not a vast sum of money, compared to a lot of queries on here, but my other half was not happy about me spending 71.99 on wellies for dog walking in the first place! (They are good for bad knees and were supposed to last for a very long time - did I say that already?)

    Many thanks for any help at all,

    Wendy
    Originally posted by fromewends
    It really doesn't matter what the company now specialises in.
    They sold you some wellies and you have up to six years to seek a remedy from them.
    • fromewends
    • By fromewends 8th May 16, 4:29 PM
    • 5 Posts
    • 0 Thanks
    fromewends
    Thank you - will try them tomorrow
    • 18lewisj18
    • By 18lewisj18 9th Aug 16, 5:57 PM
    • 2 Posts
    • 0 Thanks
    18lewisj18
    Hi.

    I bought a car from a dealer 10 months ago in october.

    This developed a fault in the first 3 weeks (it cut out multiple times on the motorway) and they asked me to take it to a local garage. They couldnt find what caused the issue so the dealer put a 3 month insurance waranty on the car and asked if it happens again contact the insurance company.

    The issue occured again 4 months later and again i reported it to the dealer as the insurance had expired. The dealer asked for it to be sent to a local garage again and they couldnt find what caused it so the dealer agreed for it to go to a vauxhall garage, they also couldnt find what caused but said a software update may fix it. This work was completed and the dealer paid for it subject to the consumers right act.

    Yesterday it happened again 5 months after it had been to the vauxhall garage odviously they hadnt resolved the issue.

    I contacted the dealer stating as the repair did not resolve the fault i want to return the car. The dealer is now trying everything they can to get out of it i.e ive had it over 6 months so i have to prove it and them saying its a differnt fault.

    My question is as i reported this issue to them before the 6 month period and they paid for a repair that didnt work shouldnt they have to comply with the consumer rights act and let me return the car. For e.g if i had bought a pair of headphones and they where repared 1 week befor the 6 month cut off and 2 weeks later they have the same fault surley this still counts as there responsibility as it was the same fault that was reported in the first 6 months.

    Sorry for the long post it is quite a complicated issue

    Thanks
    • Helpme12
    • By Helpme12 23rd Nov 16, 8:31 PM
    • 1 Posts
    • 0 Thanks
    Helpme12
    I need help. A company overcharged me on 13th november. When i discovered the error the next day the company apparently paid the refund. 2 weeks later and the money hasnt gone into my account. The company claim its been paid and provided a transaction code. Checked the transaction code with the bank and they have no record. The company are asking for 'proof' that the money hasnt gone into our bank account by receiving a copy of our bank statement. Is this reasonable to ask? Can anyone advise me?
    • Tess.tickle
    • By Tess.tickle 17th Jan 17, 6:16 PM
    • 5 Posts
    • 0 Thanks
    Tess.tickle
    I booked a table for 38 people in a restaurant and paid 380 deposit in advance to secure the booking.

    When we went the food took two hours to begin coming out (it was tapas). We left the restaurant without paying the rest of the food bill and told them to stop bringing the food out.

    We paid for our drinks as we went along. We ate some of the food but not all of it as it was coming out in dribs and drabs. Do I have the right to go back in and ask for the rest of the deposit back?
    • tosneyp
    • By tosneyp 20th Feb 17, 2:31 PM
    • 2 Posts
    • 0 Thanks
    tosneyp
    Gift Card Refund - Distance Selling Regulation?
    Hi Forum,

    Would anyone happen to know if I would be entitled to a refund for a Gift Card I purchased and then realised I didn't need it if I purchased it via the companies website? I bout it less than 2 weeks ago so I was hoping that the distance selling regulations/rules would kick in, but they are saying that gift cards dont fall under this regulation - even though I purchased the gift card on their website! Does any knowledgeable person know if this is lawful or not?

    Thanks in advance for any assistance...

    Cheers
    T
    • waamo
    • By waamo 20th Feb 17, 10:33 PM
    • 7,413 Posts
    • 10,049 Thanks
    waamo
    Newbies. Do not post here it is not an advice thread. You will likely get no reply. Instead see here and start a new thread of your own for your own bespoke advice.

    http://forums.moneysavingexpert.com/forumdisplay.php?f=173
    This space for hire.
    • LiamP02
    • By LiamP02 5th Jan 19, 1:59 PM
    • 1 Posts
    • 0 Thanks
    LiamP02
    HP Won't Reply To My Emails
    I have contacted HP with the following email multiple times and they are yet reply - "A few months ago I purchased my first Envy x360 with Ryzen 7. The laptop came in a couple of days but to my disappointment, it came with a dead pixel. I then contacted HP to ask for a replacement (I have proof of this in emails), they agreed. The laptop was collected, however rather than receiving a new laptop I found the initial cost had been refunded. This was extra hassle as I had purchased the laptop on sale, and the offer was now over. I then contacted HP and explained this. They agreed to give me another laptop for the discounted price (this is the only piece of good customer service I've had to date). I waited around a week before receiving my second Envy, and was pleased when it arrived. My pleasure was short-lived. I soon found a crucial error; every few boots, the laptop shows a "NO BOOT DEVICE FOUND" error however all I have to do to pass this is turn it off and on again and it boots perfectly. While this was frustrating, I decided I could live with it in order to avoid extra hassle. I used the laptop for around a week (I'm now 2 weeks in to my refund time due to 1 week delivery). The main issue arose when I put the laptop to sleep and received the same boot error when opening it up, causing me to lose progress in work. I contacted HP a further time, the man on the phone took remote control of my laptop, claimed he had installed an SSD update (I clearly saw a message saying the SSD was already up to date) and told me to use it for a couple of days and see if the message appeared again. It appeared the next day. I contacted HP a further time and they told me that rather than replace the laptop, they would take it for repair. I agreed, thinking there was no other option. I waited 1 week for collection. I'm now around 3 and 1/2 weeks into my 1 month returns period. They took the laptop and in around 4 days time, I received another message saying the repair was complete. I waited a further 2-3 days for delivery and finally had the 'repaired' laptop back. The letter in the box said they had replaced the SSD. I was happy with this until I took the laptop out of the box, turned it on received the error again. Whatever HP did, they didn't spend any time testing their fix. Furthermore, the body of the laptop is bent and warped on the left side and bottom near the power button. I was forced to contact HP again, and was told that as my 30 day returns period was up, they couldn't replace it, despite them damaging the laptop and having it during the time the returns period ended. I opted against the repair offered as I'd already had one failed and was now past my 30 day cancellation period.
    According to the Consumer Rights Act (2015), since the laptop was defective at purchase, and I can prove it was, I am entitled to a replacement or refund as you have already failed one repair. I would like a replacement."
    I also phoned their only support number and was told that they couldn't help with a replacement and I should email post sales, which I did. I only have a week or so until it has been 6 months since purchase. What can I do to get them to contact me? If I run over the 6 months without them replying, will the fact that it has been for 'repair' already and I have emailed them be sufficient evidence that it was damaged at purchase?
    • davidmcn
    • By davidmcn 5th Jan 19, 2:35 PM
    • 12,459 Posts
    • 13,991 Thanks
    davidmcn
    I have contacted HP with the following email multiple times
    Originally posted by LiamP02
    Please read the preceding post.
    • leminhthien
    • By leminhthien 15th Aug 19, 2:41 PM
    • 1 Posts
    • 0 Thanks
    leminhthien
    That applies to boob jobs too!
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