Appeals from bank decisions

martka83 · 19 July 2019 at 10:42AM

Hi
I applied through Resolver to claim my bank charges back which was successfully received. I got a refund but only a part of the charges, and I would want to appeal to try to get the full amount back.
Do you think it is possible, and how should i do it: directly with the bank or go straight to Ombudsman?
Appreciate all suggestions
Thank you

SonOf · 19 July 2019 at 11:25AM

I got a refund but only a part of the charges, and I would want to appeal to try to get the full amount back.

On what basis are you trying to get the full amount back?

Do you think it is possible, and how should i do it: directly with the bank or go straight to Ombudsman?

The FOS no longer take on complaints about "unfair" bank charges. So, it really depends on what you are trying to achieve. We need more info.

martka83 · 19 July 2019 at 5:21PM

Im trying to get majority of the charges back, as they never told me exactly what those charges are for, they now minuses the “overdraft benefits received”: i must say I'm well surprised as i barely ever used it. So i don’t understand it.

SonOf · 19 July 2019 at 10:59PM

martka83 wrote: »

Im trying to get majority of the charges back, as they never told me exactly what those charges are for, they now minuses the “overdraft benefits received”: i must say I'm well surprised as i barely ever used it. So i don’t understand it.

That is not a valid reason for complaint and would ultimately fail at the FOS. Banks publish their tariff. They explain what the charges are for.

martka83 · 20 July 2019 at 12:26PM

Aa ok. Just wanted to make sure. Thank you.

Appeals from bank decisions

Comments

Categories

Get our FREE Weekly email full of deals & guides - and it’s spam-free